Customer service is so bad here. Had bad experience today, they double charged me even though i paid for the first time through apple pay. I mentioned it accepted and took the payment. They charged me again and it showed up in my account twice after i checked once i reached back home. Had to go back to store to get my refund back. They were not even saying sorry when it was their mistake, it was very bad.. will not get back to this location anymore.
Atmosphere: 1
Food: 1
Service: 1
Parker Cheatham
Rude workers, when you ask for more (ex - chicken) they provide you with one piece of chicken extra in the bowl and act like you have strongly inconvenienced them, and to top it off they are extremely slow. Too expensive to waste your time and get less food than you should.
Atmosphere: 1
Food: 2
Service: 1
Taylor Rowe
Lupita was very rude and dismissive. Zero customer service. If it wasn’t for the two younger gentlemen I wouldve left.. I will go to another location next time for sure.
Atmosphere: 1
Food: 5
Service: 1
Christa Johnson
I can't believe I ate my entire bowl in sitting. It was Delicious 😋 😍
Atmosphere: 5
Food: 5
Service: 5
atul Puri
Your Exit 12 Chipotle is so bad that it should be shut down and a food cart should be put there instead. Your staff is so terrible — I placed an online order and still had to wait 20 minutes, and I even left my food there. Teach your staff some common sense or at least how to work. The cashier you have deserves a rating of zero, actually less than zero, for your restaurant.
Atmosphere: 1
Food: 2
Service: 1
Mick Pereira
The worst service I have ever had in my entire life. Chipotle has been getting a lot of backlash but honestly the actual experience I had at this one has officially made me never want to come back.
Atmosphere: 1
Food: 1
Service: 1
Phani Adivi
The tables were dirty. There were no napkins. The floor was filthy with food around. We were there for more than 40 minutes and not a single table was cleaned. We sat out because it was dirty inside. I don’t think I would be visiting this place anytime soon.
Atmosphere: 1
Food: 3
Service: 1
Jijeesh M E
I wanted to share my disappointment with a recent experience at this Chipotle location. In the past 15 years, I’ve never encountered anything like this. I placed an online order, and the instructions clearly stated that the food would be available for pickup on the designated shelf. When I arrived, a staff member was present but didn’t offer any guidance. I noticed three packages on the pickup stand and began looking for mine, when the staff member abruptly told me I couldn’t retrieve my order from there.
I explained that the app instructed me to pick up from the shelf and showed her the screen. Another staff member then joined and asked for a receipt. I provided my name and again showed the app confirmation, but they insisted on an email receipt. After I showed the email confirmation, they finally handed me the order—it was indeed sitting right on that same shelf.
I’m still unclear why I was treated that way, especially while accompanied by my 5- and 12-year-old children. The interaction felt unnecessarily hostile and confusing.
Atmosphere: 3
Food: 3
Service: 1
Ken Sohal
This chipotle on marketplace in cumming is consistently bad. Good there a lot since that’s closest to me, got sick number of times, the manager Mitch does not care, Forsyth county health inspector should shut them down
This is genuinely the worst chipotle I have been to! The service was horrible today on the day of 07/24/25. They have 2 crews one of them is comparatively better than the people today. I ordered a taco and the rice portion exceeded so they tried charging me for a whole bowl. The portion was not near a bowl. I get this every-time at every other chipotle only this one made an issue. Truly disappointed. Therefore I told them that they can have it and this woman just threw it in the trash. She would rather throw it away then charge me for what I asked for!! This is not the only experience, my friend is vegetarian and the to go team has put chicken in his bowl multiple times, when it was supposed to be only soft it’s and beans. I’ll be reaching out to HR.
Atmosphere: 2
Food: 1
Service: 1
Donna Rochel
Where is the cheese in this quesadilla? For some reason, you can’t order steak quesadillas in the store. And the girl with all the facial piercings was using a dirty looking rag to wipe the food area and parts of the rag would drop into the containers. Would NOT recommend this location.
Atmosphere: 1
Food: 1
Service: 1
Jamaal Malik
Long lines for bland food. Chipotle has truly become a shadow of its former self — it’s sad what it’s turned into. I paid $35 for two meals with guac and chips, and I still had to ask the staff to do the basics: clean a table, empty overflowing trash bins, and restock napkins. Every table was dirty, and no one seemed to be checking or caring.
It’s one thing for the quality of the food to go downhill, but it’s another when the overall atmosphere feels neglected. For the price, there are better options. This was my last time eating here.
I would love a full refund but not getting my hopes up!
Atmosphere: 1
Food: 1
Service: 1
Susy Gutierrez
I usually enjoy Chipotle, but this location has been frustrating. It’s the only place where I consistently have issues ordering quesadillas. I’ve been here a few times, and most of the time the staff either don’t want to make them or say they’re unavailable. It’s disappointing when you come in craving something specific and leave empty-handed. Definitely needs improvement in consistency and customer service.
Atmosphere: 1
Food: 1
Service: 1
Marianne Harris
Ordered through door dash so my review is based on food only. We ordered a Burrito bowl with extra chicken and veggies. It was well worth the additional expense and plenty of food for two. Our order arrived fresh, hot and tasty which is why I gave it 5 stars.
Hair in my food absolutely disgusting
Atmosphere: 1
Food: 1
Service: 1
Customer service is so bad here.
Had bad experience today, they double charged me even though i paid for the first time through apple pay. I mentioned it accepted and took the payment. They charged me again and it showed up in my account twice after i checked once i reached back home.
Had to go back to store to get my refund back. They were not even saying sorry when it was their mistake, it was very bad.. will not get back to this location anymore.
Atmosphere: 1
Food: 1
Service: 1
Rude workers, when you ask for more (ex - chicken) they provide you with one piece of chicken extra in the bowl and act like you have strongly inconvenienced them, and to top it off they are extremely slow. Too expensive to waste your time and get less food than you should.
Atmosphere: 1
Food: 2
Service: 1
Lupita was very rude and dismissive. Zero customer service. If it wasn’t for the two younger gentlemen I wouldve left.. I will go to another location next time for sure.
Atmosphere: 1
Food: 5
Service: 1
I can't believe I ate my entire bowl in sitting. It was Delicious 😋 😍
Atmosphere: 5
Food: 5
Service: 5
Your Exit 12 Chipotle is so bad that it should be shut down and a food cart should be put there instead. Your staff is so terrible — I placed an online order and still had to wait 20 minutes, and I even left my food there. Teach your staff some common sense or at least how to work. The cashier you have deserves a rating of zero, actually less than zero, for your restaurant.
Atmosphere: 1
Food: 2
Service: 1
The worst service I have ever had in my entire life. Chipotle has been getting a lot of backlash but honestly the actual experience I had at this one has officially made me never want to come back.
Atmosphere: 1
Food: 1
Service: 1
The tables were dirty. There were no napkins. The floor was filthy with food around. We were there for more than 40 minutes and not a single table was cleaned. We sat out because it was dirty inside. I don’t think I would be visiting this place anytime soon.
Atmosphere: 1
Food: 3
Service: 1
I wanted to share my disappointment with a recent experience at this Chipotle location. In the past 15 years, I’ve never encountered anything like this. I placed an online order, and the instructions clearly stated that the food would be available for pickup on the designated shelf. When I arrived, a staff member was present but didn’t offer any guidance. I noticed three packages on the pickup stand and began looking for mine, when the staff member abruptly told me I couldn’t retrieve my order from there.
I explained that the app instructed me to pick up from the shelf and showed her the screen. Another staff member then joined and asked for a receipt. I provided my name and again showed the app confirmation, but they insisted on an email receipt. After I showed the email confirmation, they finally handed me the order—it was indeed sitting right on that same shelf.
I’m still unclear why I was treated that way, especially while accompanied by my 5- and 12-year-old children. The interaction felt unnecessarily hostile and confusing.
Atmosphere: 3
Food: 3
Service: 1
This chipotle on marketplace in cumming is consistently bad. Good there a lot since that’s closest to me, got sick number of times, the manager Mitch does not care, Forsyth county health inspector should shut them down
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
This is genuinely the worst chipotle I have been to! The service was horrible today on the day of 07/24/25. They have 2 crews one of them is comparatively better than the people today. I ordered a taco and the rice portion exceeded so they tried charging me for a whole bowl. The portion was not near a bowl. I get this every-time at every other chipotle only this one made an issue. Truly disappointed. Therefore I told them that they can have it and this woman just threw it in the trash. She would rather throw it away then charge me for what I asked for!! This is not the only experience, my friend is vegetarian and the to go team has put chicken in his bowl multiple times, when it was supposed to be only soft it’s and beans. I’ll be reaching out to HR.
Atmosphere: 2
Food: 1
Service: 1
Where is the cheese in this quesadilla? For some reason, you can’t order steak quesadillas in the store. And the girl with all the facial piercings was using a dirty looking rag to wipe the food area and parts of the rag would drop into the containers. Would NOT recommend this location.
Atmosphere: 1
Food: 1
Service: 1
Long lines for bland food. Chipotle has truly become a shadow of its former self — it’s sad what it’s turned into. I paid $35 for two meals with guac and chips, and I still had to ask the staff to do the basics: clean a table, empty overflowing trash bins, and restock napkins. Every table was dirty, and no one seemed to be checking or caring.
It’s one thing for the quality of the food to go downhill, but it’s another when the overall atmosphere feels neglected. For the price, there are better options. This was my last time eating here.
I would love a full refund but not getting my hopes up!
Atmosphere: 1
Food: 1
Service: 1
I usually enjoy Chipotle, but this location has been frustrating. It’s the only place where I consistently have issues ordering quesadillas. I’ve been here a few times, and most of the time the staff either don’t want to make them or say they’re unavailable. It’s disappointing when you come in craving something specific and leave empty-handed. Definitely needs improvement in consistency and customer service.
Atmosphere: 1
Food: 1
Service: 1
Ordered through door dash so my review is based on food only. We ordered a Burrito bowl with extra chicken and veggies. It was well worth the additional expense and plenty of food for two. Our order arrived fresh, hot and tasty which is why I gave it 5 stars.
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