Ordered online to take home for dinner. I placed my order at 4:30pm. I did not get my delivery until almost 7:pm, my shift ended at 6. I called the store a few times and kept getting told the driver was 5 minutes away. I tried to track the delivery online and reported the issue and received an email for a free medium pizza that I am not able to use for some reason. My last call to the store I was told I would get a refund for my order, still haven't received that either, its been a week. I have never had an issue with any other locations. I order pizza at least once a week. Never again from this location.
Food: 2
Service: 2
Kristine “Mama” Bredemann
First time ordering from this location. Food was ready when I arrived and the staff was friendly. Location was very convenient for quick pick up.
David Alexander
Customer service was amazing when I got there at 11:30 PM. It was great energy. Seems as if I was there Early in the morning. I would like to shout out to Carla and Marco for making me feel welcomed and happy I choose to grab a bite at that time. EXCEEDED MY EXPECTATIONS!
Atmosphere: 5
Food: 5
Service: 5
Luke Williams
Amazing
Sherri Hughes
We tried the new stuff pizza and it was fantastic
Atmosphere: 5
Food: 5
Service: 5
Swami J
Estimate was 30 mins max and after 30 mins added 30 mins for delivery. And no option to cancel. Last time ordering here
Service: 1
RS Reddy
Ordered online and got two pizzas, but neither had black olives. Didn’t realize until we got home, which was disappointing since the kids love them. The taste was good, but the missing topping was a letdown. Called the store to check, but they put me on hold, and I eventually hung up—never got a call back. Could have handled it better. Lesson learnt: Always check your order before leaving!!
Atmosphere: 3
Food: 3
Service: 3
Kedar Lohe
Worst place to order Pizza
Atmosphere: 1
Food: 1
Service: 1
PureBred427r
I wont ever order again unless this order is remade. I do the 2 topping mediums always and this time the pizza is small, hardly any toppings and mostly bread like they didnt toss it out properly
Atmosphere: 1
Food: 1
Service: 2
SRC C
If zero stars were a selection....I had a problem with a pizza I purchased at the Cumming GA location and called the store about it in which case I got a young man on the phone. I had asked for extra sauce on it with pepperoni and mushrooms on one half of it and just regular cheese on the other. I'm usually not one to complain as I'm thankful just to be alive. However, after about the third thing wrong with it, if I were a business owner and I am, I'd want to know. The pizza arrived on a deformed crust that was missing a bit over one eighth of the pie. My grandson can't have mushrooms or pepperoni so we needed half to just be cheese. The young guy I was speaking with did his best to tell me what a great job they did and didn't listen to one word his customer was saying. There was no extra sauce...He said he did great on that. Mushrooms and pepperoni on seperate halves....He brushed it off like it was no big deal and deflected as well as he did with the defective crust. After we went back and forth for a minute or two I had asked him for his name and refused to give it stating that the store owner told him he didn't have to give his name. I had asked that the store owner or GM give me a call back and never heard back. This company is so braindead that they have gotten rid of the ability to contact any kind of customer service rep. WHAT A DISAPPOINTMENT to the people who were devout fans of their product! I have given up on Dominos since.
This Domino's store is very clean, and the staff is very professional and polite.
The young man who handed me my pizza was very respectful. He said, “Here’s your pizza, sir.”👍💯😁
Atmosphere: 5
Food: 5
Service: 5
Griffin Whiddon
Pizza is undercooked near about everytime i’m in there. The manager is rude and/or will have nothing to say and the store is nasty. Has really gone downhill lately.
Update: After I left that review I didn’t return until about a month later. Once again, not great service. Waited 35 minutes on a carry out order of one cheese pizza. Manager on duty was rude, and no one else has anything to say. This dominos is the closest to my house so I’d really like for things to change but it doesn’t seem like it will.
Atmosphere: 1
Food: 2
Service: 1
Kishore Bharathkumar
One of the finest Dominos I have been to in terms of customer service and experience. Have been to this Dominos store location twice already and the recent visit was yesterday night to pick up my 5 Topping Medium sized Pan Pizza. All the toppings were from Veggies section.
The pizza was made and ready for pick up well in advance and there was literally no wait time at this location considering both of my previous occasions. Considering yesterday was a Monday I feel it wasn’t crowded or there were too many people waiting to get their food. The waiter was so nice and this location is probably the best when it comes to customer service and customer satisfaction. He came in and gave it to me with a smiling face. And this one was a car side delivery.
The downside of this place is that both the times I ordered a pizza it was not cooked to perfection or cut to perfection I feel. There was too much cheese and the sections were not equal or nicely pie cut. I feel it could have been better and also the mushroom toppings were supposed to be on one side only but it was very very less hardly covered only 2 slices of a medium pizza. I really wish they could take care of these kind of specific instructions we provide over the Dominos app at the time of ordering them.
BOTTOMLINE: If you want your pizza to be picked up on time and delivered at your car with a smiling face then this should be your dominos location. But be careful of the way it’s cooked sometimes. It may not be okay for you.
Atmosphere: 5
Food: 4
Service: 5
Jonathan Goodrich
Walked in for a togo order and said it would be a 45 minute wait. Hire more people
Jennifer Cope
We ordered a Pacific Veggie pizza and it was by far the worst one I have ever had. There were hardly any veggies on it and the crust was incredibly thin! Quality has gone out the door! We actually thought that maybe they gave us the wrong pizza! Nope. Just a really badly made Pacific Veggie. Plus the price has gone up for a poor quality pizza! Not impressed.
Ordered online to take home for dinner. I placed my order at 4:30pm. I did not get my delivery until almost 7:pm, my shift ended at 6. I called the store a few times and kept getting told the driver was 5 minutes away. I tried to track the delivery online and reported the issue and received an email for a free medium pizza that I am not able to use for some reason. My last call to the store I was told I would get a refund for my order, still haven't received that either, its been a week. I have never had an issue with any other locations. I order pizza at least once a week. Never again from this location.
Food: 2
Service: 2
First time ordering from this location. Food was ready when I arrived and the staff was friendly. Location was very convenient for quick pick up.
Customer service was amazing when I got there at 11:30 PM. It was great energy. Seems as if I was there Early in the morning. I would like to shout out to Carla and Marco for making me feel welcomed and happy I choose to grab a bite at that time. EXCEEDED MY EXPECTATIONS!
Atmosphere: 5
Food: 5
Service: 5
Amazing
We tried the new stuff pizza and it was fantastic
Atmosphere: 5
Food: 5
Service: 5
Estimate was 30 mins max and after 30 mins added 30 mins for delivery. And no option to cancel. Last time ordering here
Service: 1
Ordered online and got two pizzas, but neither had black olives. Didn’t realize until we got home, which was disappointing since the kids love them. The taste was good, but the missing topping was a letdown. Called the store to check, but they put me on hold, and I eventually hung up—never got a call back. Could have handled it better.
Lesson learnt: Always check your order before leaving!!
Atmosphere: 3
Food: 3
Service: 3
Worst place to order Pizza
Atmosphere: 1
Food: 1
Service: 1
I wont ever order again unless this order is remade. I do the 2 topping mediums always and this time the pizza is small, hardly any toppings and mostly bread like they didnt toss it out properly
Atmosphere: 1
Food: 1
Service: 2
If zero stars were a selection....I had a problem with a pizza I purchased at the Cumming GA location and called the store about it in which case I got a young man on the phone. I had asked for extra sauce on it with pepperoni and mushrooms on one half of it and just regular cheese on the other. I'm usually not one to complain as I'm thankful just to be alive. However, after about the third thing wrong with it, if I were a business owner and I am, I'd want to know. The pizza arrived on a deformed crust that was missing a bit over one eighth of the pie. My grandson can't have mushrooms or pepperoni so we needed half to just be cheese. The young guy I was speaking with did his best to tell me what a great job they did and didn't listen to one word his customer was saying. There was no extra sauce...He said he did great on that. Mushrooms and pepperoni on seperate halves....He brushed it off like it was no big deal and deflected as well as he did with the defective crust. After we went back and forth for a minute or two I had asked him for his name and refused to give it stating that the store owner told him he didn't have to give his name. I had asked that the store owner or GM give me a call back and never heard back. This company is so braindead that they have gotten rid of the ability to contact any kind of customer service rep. WHAT A DISAPPOINTMENT to the people who were devout fans of their product! I have given up on Dominos since.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
This Domino's store is very clean, and the staff is very professional and polite.
The young man who handed me my pizza was very respectful. He said, “Here’s your pizza, sir.”👍💯😁
Atmosphere: 5
Food: 5
Service: 5
Pizza is undercooked near about everytime i’m in there. The manager is rude and/or will have nothing to say and the store is nasty. Has really gone downhill lately.
Update: After I left that review I didn’t return until about a month later. Once again, not great service. Waited 35 minutes on a carry out order of one cheese pizza. Manager on duty was rude, and no one else has anything to say. This dominos is the closest to my house so I’d really like for things to change but it doesn’t seem like it will.
Atmosphere: 1
Food: 2
Service: 1
One of the finest Dominos I have been to in terms of customer service and experience. Have been to this Dominos store location twice already and the recent visit was yesterday night to pick up my 5 Topping Medium sized Pan Pizza. All the toppings were from Veggies section.
The pizza was made and ready for pick up well in advance and there was literally no wait time at this location considering both of my previous occasions. Considering yesterday was a Monday I feel it wasn’t crowded or there were too many people waiting to get their food. The waiter was so nice and this location is probably the best when it comes to customer service and customer satisfaction. He came in and gave it to me with a smiling face. And this one was a car side delivery.
The downside of this place is that both the times I ordered a pizza it was not cooked to perfection or cut to perfection I feel. There was too much cheese and the sections were not equal or nicely pie cut. I feel it could have been better and also the mushroom toppings were supposed to be on one side only but it was very very less hardly covered only 2 slices of a medium pizza. I really wish they could take care of these kind of specific instructions we provide over the Dominos app at the time of ordering them.
BOTTOMLINE: If you want your pizza to be picked up on time and delivered at your car with a smiling face then this should be your dominos location. But be careful of the way it’s cooked sometimes. It may not be okay for you.
Atmosphere: 5
Food: 4
Service: 5
Walked in for a togo order and said it would be a 45 minute wait. Hire more people
We ordered a Pacific Veggie pizza and it was by far the worst one I have ever had. There were hardly any veggies on it and the crust was incredibly thin! Quality has gone out the door! We actually thought that maybe they gave us the wrong pizza! Nope. Just a really badly made Pacific Veggie. Plus the price has gone up for a poor quality pizza! Not impressed.
Atmosphere: 5
Food: 3
Service: 5
Loading...