We love Dunkin’ donuts from past 20 plus years from Bagels to Coffee. Due to this location’s proximity we always prefer this place
However due to few instances below that is making us not to pursue this place and choose Dunkin in another locations or starbucks
1) When coffee with cream and sugar has been ordered we get black coffee ( image) - Ordered via Drive thru ( on Dec23 )
2) Breakfast Bagel with Egg & Cheese has been ordered we received with meat in it even when it was explicitly ordered: when request to be toasted Bagel is burnt out and handed over to customer- ordered via Drive thru
3) In store experience ( not during rush hour after 10 am EST) even when there are no customers waiting in front of you ,none in the store check with you if you are being helped or looking to order
There is a lot of room for Improving above in future. Half of the time, folks assisting do not pay attention to individual customer order requests in detail
Food: 1
Service: 1
Jorge Medina
This morning around 9:20 on Oct 22nd 2024, the young lady doing the drive through service was condescending, arrogant and very sassy. I understand that Suwanee is saturated with privileged, well off kids, but that young girl needs a lesson in humility and customer service. The supervisor in training I spoke with was very helpful in addressing this issue. He got my order right as to add insult to injury was missing items. If this girl doesnt fix her ways, a call to corporate will take place.
Atmosphere: 1
Food: 3
Service: 1
Robel Engida
Nice and clean.
Atmosphere: 5
Food: 5
Service: 5
FP
Super inconsistent. Will serve chicken still frozen on the inside or sour drinks. Usually good though. Inside is a bright blazing oven in the late afternoon
Atmosphere: 1
Food: 3
Service: 4
marii
The atmosphere was clean , the service was amazing and everyone was so kind and the manager , Jorge was the kindest person ever . He gave us free donuts for writing honest reviews. The food was also great and tasted amazing. The service was also quick and only took a couple minutes .
Atmosphere: 5
Food: 5
Service: 5
janessa
great costumer service, the food was amazing as-well as how clean they keep it in there.
Atmosphere: 5
Food: 5
Service: 5
Andrew Greenawalt
We have gone three days in a row using coupons we received in the mail and the same lady has been rude and complained and was blatantly rude in front of us complaining every time. She was complaining to her coworkers about the coupons and how it ruins her time. She seems like she’s a manager and shouldn’t have a job she’s a terrible person to deal with.
Atmosphere: 1
Food: 1
Service: 1
Steven Stokowski
Great for coffee and my favorite chocolate frosted donut.
The store is always clean. Whenever we visit, the coffee is fresh and the management and team members are always very nice to us. Thanks so much for the great experiences!
Atmosphere: 5
Food: 5
Service: 5
Vani Anand
Had a horrible experience getting coffee from this location this morning. Coffee lid was not closed properly and when I tried to grab it, everything spilled out, burnt my hand and spoiled my work clothes. I literally had to scream in pain as the coffee was hot. The girl at the driveway window was unapologetic and unprofessional. I did not make a fuss and I understand it was unintentional but Please train your staff better to not make such risky mistakes.
I went there today and the employee was mad and threw my donut faces down in the bag wiping away all the frosting inside the bag. Terrible customer service!! Also they gave me the wrong straw and the lid was not on properly.
Chris Smith
Avoid this location! Rude employees. I stopped inside to get a box of munchkins and waited and nobody spoke with me. As I was waiting an employee was speaking on her headset to someone who pulled up in the drive thru and I heard her say “ok 25 munchkins” and grabbed all they had! I said excuse me I’ve been waiting here before someone came to the drive thru! She could care less. I said I can see you don’t care and she’s like, ok.We’ve been coming to this Dunkin for 8 years. Never again. There’s another Dunkin 10 min from us I’ll happily start going to.
Atmosphere: 3
Food: 3
Service: 1
D M
Location is a joke.
Atmosphere: 1
Food: 1
Service: 1
David Mayben
Location is a joke.
Atmosphere: 1
Food: 1
Service: 1
Jordan Wheat
this used to be my go-to location but for some reason for the past year every espresso drink i get here has barely any espresso. the drinks are practically white not brown :(( i don’t wanna pay $6 for a cup of flavored milk.
We love Dunkin’ donuts from past 20 plus years from Bagels to Coffee. Due to this location’s proximity we always prefer this place
However due to few instances below that is making us not to pursue this place and choose Dunkin in another locations or starbucks
1) When coffee with cream and sugar has been ordered we get black coffee ( image) - Ordered via Drive thru ( on Dec23 )
2) Breakfast Bagel with Egg & Cheese has been ordered we received with meat in it even when it was explicitly ordered: when request to be toasted Bagel is burnt out and handed over to customer- ordered via Drive thru
3) In store experience ( not during rush hour after 10 am EST) even when there are no customers waiting in front of you ,none in the store check with you if you are being helped or looking to order
There is a lot of room for Improving above in future. Half of the time, folks assisting do not pay attention to individual customer order requests in detail
Food: 1
Service: 1
This morning around 9:20 on Oct 22nd 2024, the young lady doing the drive through service was condescending, arrogant and very sassy. I understand that Suwanee is saturated with privileged, well off kids, but that young girl needs a lesson in humility and customer service. The supervisor in training I spoke with was very helpful in addressing this issue. He got my order right as to add insult to injury was missing items. If this girl doesnt fix her ways, a call to corporate will take place.
Atmosphere: 1
Food: 3
Service: 1
Nice and clean.
Atmosphere: 5
Food: 5
Service: 5
Super inconsistent. Will serve chicken still frozen on the inside or sour drinks. Usually good though. Inside is a bright blazing oven in the late afternoon
Atmosphere: 1
Food: 3
Service: 4
The atmosphere was clean , the service was amazing and everyone was so kind and the manager , Jorge was the kindest person ever . He gave us free donuts for writing honest reviews. The food was also great and tasted amazing. The service was also quick and only took a couple minutes .
Atmosphere: 5
Food: 5
Service: 5
great costumer service, the food was amazing as-well as how clean they keep it in there.
Atmosphere: 5
Food: 5
Service: 5
We have gone three days in a row using coupons we received in the mail and the same lady has been rude and complained and was blatantly rude in front of us complaining every time. She was complaining to her coworkers about the coupons and how it ruins her time. She seems like she’s a manager and shouldn’t have a job she’s a terrible person to deal with.
Atmosphere: 1
Food: 1
Service: 1
Great for coffee and my favorite chocolate frosted donut.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Avocado Toast, Munchkins Donut Hole Treats, Classic Donuts
The store is always clean. Whenever we visit, the coffee is fresh and the management and team members are always very nice to us. Thanks so much for the great experiences!
Atmosphere: 5
Food: 5
Service: 5
Had a horrible experience getting coffee from this location this morning. Coffee lid was not closed properly and when I tried to grab it, everything spilled out, burnt my hand and spoiled my work clothes. I literally had to scream in pain as the coffee was hot. The girl at the driveway window was unapologetic and unprofessional. I did not make a fuss and I understand it was unintentional but Please train your staff better to not make such risky mistakes.
Service: 1
Restaurantji Recommends
I went there today and the employee was mad and threw my donut faces down in the bag wiping away all the frosting inside the bag. Terrible customer service!! Also they gave me the wrong straw and the lid was not on properly.
Avoid this location! Rude employees. I stopped inside to get a box of munchkins and waited and nobody spoke with me. As I was waiting an employee was speaking on her headset to someone who pulled up in the drive thru and I heard her say “ok 25 munchkins” and grabbed all they had! I said excuse me I’ve been waiting here before someone came to the drive thru! She could care less. I said I can see you don’t care and she’s like, ok.We’ve been coming to this Dunkin for 8 years. Never again. There’s another Dunkin 10 min from us I’ll happily start going to.
Atmosphere: 3
Food: 3
Service: 1
Location is a joke.
Atmosphere: 1
Food: 1
Service: 1
Location is a joke.
Atmosphere: 1
Food: 1
Service: 1
this used to be my go-to location but for some reason for the past year every espresso drink i get here has barely any espresso. the drinks are practically white not brown :(( i don’t wanna pay $6 for a cup of flavored milk.
Atmosphere: 5
Food: 2
Service: 4
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