Bruster's Real Ice Cream
2720 Braselton Hwy, Dacula
(678) 395-3824
Recent Reviews
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Cookies and Cream had 3% Oreo in it. Barely any toppings were added. Wasted my money.
Please update your hours. We ordered through Doordash and had the poor driver sitting out there waiting with no one inside the building at 9:30pm. Wasted his time, had to cancel, and try for a refund. The other locations confirmed they close at 10pm.
Atmosphere: 1
Food: 1
Service: 1
Please honor your business hours as they are stated online on both here and your website. We pulled up at 9:00 and watched people get ice cream before us before being told that you all started closing at 9 and were no longer serving ice cream as those are the new winter hours. I then mentioned that that is not what is listed online, and yet was told that’s the new hours. Please either fix this listing or honor your set hours.
Fantastic ice cream, great service.
Good waffle cones and good flavors of ice cream.
I like when the seasons change , so do some flavors
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Waffle
Delicious...had vegan chocolate chip on a waffle!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Waffle
Ordered a double scoop cone. No ice cream in bottom of cone.
Atmosphere: 5
Food: 5
Service: 1
Recommended dishes: Hot Fudge Brownie
I visit this location typically if I’m getting ice cream out. This is why I gave it 3 different visits before writing this review. I’ve lived in the area several years and in the past customer service has been great & the ice cream has been better (fully frozen). However this is not what I’ve experienced the last 3 visits. Must be a change in management. We won’t be returning. The window service was awful. The questions were answered wrong when ordered there lfore the orders were inaccurate and THEY WERE ARGUMENTATIVE ABOUT IT! Just make it right! It’s ice cream! Its joy! Not frustrating. We’re over it!
Vegetarian options: Oat milk ice cream
Atmosphere: 1
Food: 2
Service: 1
We came up to the window, paid with a card. I was appauld when Matthew (from what receipt stated) pointed at tip section and pointed at "Tip" and said don't forget to tip. I said no, I have cash. So, I hit no tip on machine. As he was getting our ice cream, I placed $2 for our small ice cream cups. He saw me place it in the jar but, no thank you was heard. He placed the last ice cream cup and I had asked for the receipt. I said thank you, but no reply on that either. I guess my tip wasn't satisfactory to him.
Matthew, if you work with customer on a day to day basis, a simple hello with a smile or even a you're welcome would suffice, get you far and even a deserving tip.
Atmosphere: 3
Food: 4
Service: 1
I visit this location typically if I’m getting ice cream out. This is why I gave it 3 different visits before writing this review. I’ve lived in the area several years and in the past customer service has been great & the ice cream has been better (fully frozen). However this is not what I’ve experienced the last 3 visits. Must be a change in management. We won’t be returning. The window service was awful. The questions were answered wrong when ordered there lfore the orders were inaccurate and THEY WERE ARGUMENTATIVE ABOUT IT! Just make it right! It’s ice cream! Its joy! Not frustrating. We’re over it!
Vegetarian options: Oat milk ice cream
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
I'm starting to notice a few places you don't get your items until you pay. They dint have it waiting at the window when you pull around. Pay attention when you don't leave a tip on your card. I had huge hard shards of ice under the first layer of ice cream. I had two scoops and couldn't tell one from another it was on a waffle cone soft and messy with one napkin and the cone had a huge opening on one side. Lesson learned.
Atmosphere: 3
Food: 1
Service: 1
Employees Closed window right in mine and my husband face & completely ignored us after servicing the person right in front of us. We didn’t realize they were closing at the time. So incredibly rude!
vilma has such an attitude , please do better attending customers. Besides that everything else is great.
Food: 4
Service: 1
Extremely bad service and very rude employee! arrived the drive thru about 20 minutes before closing time (arrived 9:40pm) and after waiting 20 minutes, I was told to leave just because it was sharp 10 pm (closing time) when I was finally able to give my order just to be disappointed. I had to wait 20 minutes for absolutely no reason at all! What is even more disappointing is that the car right before me was able to get his order taken. Never coming back to this place again and would not recommend this place to anyone else
Atmosphere: 1
Food: 1
Service: 1
Stood there for 10 minutes at 1230pm in the afternoon with my daughter. No one came to take our order. Left and probably will never return.
Service: 1
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