Manager Christian was cool made my pizza and wings the way I needed perfect customer service to be alone needs more like him
Deon Bell
Unacceptable
Dayla King
I placed a lunchtime pizza order through the phone using AI. When the pizza was ready, I picked it up and it was just OK. The crust was dry, so no taste or butter garlic and the sauce was too much and less cheese. No flavor to the pizza. I now remember why I have not ordered from Papa Johns in a few years.
Allison Cregger
Drivers are lazy. They contract with DoorDash and refuse to come into Chateau Elan. Managers don’t care.
Alexa Austin
Pizza is being cut in wrong portions. This was a large.
Teresa Brooks
I used Uber Eats to place an order … the order was wrong and neither Uber Eats or this location could do anything about it. I was not refunded for the pizza which was not a meat pizza but was loaded with jalapeños and green peppers (which I personally HATE). I was told that the store couldn’t help me and Uber Eats informed me that they couldn’t refund or fix jt. The reason for my bad review is that the box with the pizza was labeled meat but that isn’t what it was. I will never order Papa John’s or use Uber Eats.
Lily Scott
About a 2 weeks ago I was waiting on my order to be ready scrolling on my phone then a doordasher picking up an order that did not speak English comes in asking questions to the cashier.. it was a struggle with the language barrier between the cashier and him she tried her best and was VERYY kind but overall couldn't solve the issue so she gets who I believe to be her manager Another girl to see if she could help the Dasher the issue is solved and the Dasher leaves but then the real problem begins the manager (mind you she is white) turns to the cashier girl not even 5 seconds after the Dasher had left and proceeds to go on a 10 minute rant about how people who don't speak English shouldn't be having jobs such as a doordasher and needs to work in restaurants or places where people can understand them I'm a white male with a Venezuelan wife who struggles a lot with this so this hit home and hard for me.. the cashier kindly tells her that's a statement she should keep to herself n all people deserve a chance at a job and even suggest that it is their fault for not knowing Spanish. the manager lady proceeds on with her opinion 2 minutes later my order was ready so I left wanting to say something but I knew there would be no explanation worth hearing I debated on posting this and waited a while because I didn't want to get anyone in trouble BUTTTT things like this shouldn't be acceptable especially it being by a manager!!!!!
Christina W
I’m a DoorDash driver and the ONLY PERSON IN THE STORE… Guy working (beard mustache) was on phone and NEVER EVEN ACKNOWLEDGED ME…. after 10 minutes I left, came back - he was still on phone and continued to ignore me! !!!! ZERO
Service: 1
Vanessa Bryson
its baaaack❤️❤️❤️❤️🤌
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Brownie, Pizzas Wings, Extra Large New York Style Pizza
Papa John’s uses door dash now. Major issues. Can’t change payment type bc it goes through door dash. Can’t use cash bc the door dash driver does not have change nor speaks English. Can’t get the order right and then no one to bring out a correct order. Pizza Hut uses door dash too. I’m done. I’ll save my money and make my food at home and if I choose to get something I’ll pick it up.
Arturo Gutierrez
I placed my ordered and it was delivered to the wrong address. I called and they said they would make a new one and have it delivered to my address. After one hour of waiting I called and they said they don’t deliver to the address I provided. They should’ve told me from the beginning when I first called . So I tried to place an order again and this time I would pick it up since it’s only 8 minutes away and they hung up on me. Very bad experience. I don’t recommend this location.
Cristian Ryan
They not like us
Atmosphere: 5
Food: 5
Service: 5
Yuriy Nogay
This is what Philly steak pizza looks like. No meat at all. Thank you
Atmosphere: 3
Food: 1
Service: 3
Tina Mitrik
I accidentally left my wallet with $105 in cash in it & these workers kept it safe for me. When I picked it up everything was in it, they are very trustworthy & honest & I really appreciate it, pizza was hot & fresh as well. Thanks again!!
Pizza was not cooked all the way
Manager Christian was cool made my pizza and wings the way I needed perfect customer service to be alone needs more like him
Unacceptable
I placed a lunchtime pizza order through the phone using AI. When the pizza was ready, I picked it up and it was just OK. The crust was dry, so no taste or butter garlic and the sauce was too much and less cheese. No flavor to the pizza. I now remember why I have not ordered from Papa Johns in a few years.
Drivers are lazy. They contract with DoorDash and refuse to come into Chateau Elan. Managers don’t care.
Pizza is being cut in wrong portions. This was a large.
I used Uber Eats to place an order … the order was wrong and neither Uber Eats or this location could do anything about it. I was not refunded for the pizza which was not a meat pizza but was loaded with jalapeños and green peppers (which I personally HATE). I was told that the store couldn’t help me and Uber Eats informed me that they couldn’t refund or fix jt. The reason for my bad review is that the box with the pizza was labeled meat but that isn’t what it was. I will never order Papa John’s or use Uber Eats.
About a 2 weeks ago I was waiting on my order to be ready scrolling on my phone then a doordasher picking up an order that did not speak English comes in asking questions to the cashier.. it was a struggle with the language barrier between the cashier and him she tried her best and was VERYY kind but overall couldn't solve the issue so she gets who I believe to be her manager Another girl to see if she could help the Dasher the issue is solved and the Dasher leaves but then the real problem begins the manager (mind you she is white) turns to the cashier girl not even 5 seconds after the Dasher had left and proceeds to go on a 10 minute rant about how people who don't speak English shouldn't be having jobs such as a doordasher and needs to work in restaurants or places where people can understand them I'm a white male with a Venezuelan wife who struggles a lot with this so this hit home and hard for me.. the cashier kindly tells her that's a statement she should keep to herself n all people deserve a chance at a job and even suggest that it is their fault for not knowing Spanish. the manager lady proceeds on with her opinion 2 minutes later my order was ready so I left wanting to say something but I knew there would be no explanation worth hearing I debated on posting this and waited a while because I didn't want to get anyone in trouble BUTTTT things like this shouldn't be acceptable especially it being by a manager!!!!!
I’m a DoorDash driver and the ONLY PERSON IN THE STORE… Guy working (beard mustache) was on phone and NEVER EVEN ACKNOWLEDGED ME…. after 10 minutes I left, came back - he was still on phone and continued to ignore me! !!!! ZERO
Service: 1
its baaaack❤️❤️❤️❤️🤌
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Brownie, Pizzas Wings, Extra Large New York Style Pizza
Restaurantji Recommends
Papa John’s uses door dash now. Major issues. Can’t change payment type bc it goes through door dash. Can’t use cash bc the door dash driver does not have change nor speaks English. Can’t get the order right and then no one to bring out a correct order. Pizza Hut uses door dash too. I’m done. I’ll save my money and make my food at home and if I choose to get something I’ll pick it up.
I placed my ordered and it was delivered to the wrong address.
I called and they said they would make a new one and have it delivered to my address. After one hour of waiting I called and they said they don’t deliver to the address I provided.
They should’ve told me from the beginning when I first called .
So I tried to place an order again and this time I would pick it up since it’s only 8 minutes away and they hung up on me.
Very bad experience. I don’t recommend this location.
They not like us
Atmosphere: 5
Food: 5
Service: 5
This is what Philly steak pizza looks like. No meat at all. Thank you
Atmosphere: 3
Food: 1
Service: 3
I accidentally left my wallet with $105 in cash in it & these workers kept it safe for me. When I picked it up everything was in it, they are very trustworthy & honest & I really appreciate it, pizza was hot & fresh as well. Thanks again!!
Atmosphere: 5
Food: 5
Service: 5
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