The manager up there is awful. Obviously he has no authority and does not know what to do in the situation in order to satisfy a customer. I’ve waited over two hours for a delivery. That’s not even five minutes away to find out that they didn’t have a driver. Common courtesy would to be called the customer. Let the customer know. Hey your order is running late because we don’t have a driver no one ever called me. It’s five minutes before they close so it’s 11:55 PM.
This is awful. It needs to be better management.
Recommended dishes: Pepperoni Pizza
Francisco Vasquez
Request extra cheese on the pizza and didn’t get it, but I have to pay for it before …
Ishmam Haq
Service is mid and food is mid, but not terrible,
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: So Called Cheese Pizza
Lorena Berty
Not good, overpriced.
Jona Bowman
11/14/24 Terrible service. I understand when an establishment is short-handed. I understand when it gets busy. However I cannot understand why the employees have to be mean to the customers. The cashier was courteous and apologized however no one was in a rush to get the food out. No one was in a rush to service the customers. They were all lethargic and nonchalant. The gentleman that was rolling out the dough, wearing a red hat was very rude. He snapped at a door dash person. He also told one lady, who asked how long, that he didn't know because he isn't the cashier, nor did he try to give her an answer. I really hope the owner sees this post.
Atmosphere: 1
Food: 1
Service: 1
Makenzie Bacon
I have repeatedly called and let them know they forgot something. I worked for papa John's years ago and I have never seen something forgotten every. Single. time. The drivers are always nice. I've never had an issue with management either. I'm just sick and tired of them forgetting things. So if you want all your stuff that you ordered... don't order from this one.
Atmosphere: 4
Food: 4
Service: 3
Jessica Williams
I am sooo pissed off at this place. I don’t know why I gave them a second & third chance to serve me DONE PIZZA. I mean come on. The pizza I have gotten is RAW. When you pull it apart the dough is still raw & stretchy. I checked the pizza in the restaurant & told them it wasn’t done & to please put it back in the oven because this has happened to me before!!! I didn’t want to get home & finish baking the pizza myself that I paid them to make!! He put it back in the oven & I trusted that he checked to make sure it wasn’t done, NOPE. I get home & can’t even eat it because it’s still raw. What is wrong with these people. They need some new employees that actually care enough to check the pizza to make sure it’s done before serving it. I will not go back here.
Atmosphere: 1
Food: 1
Service: 1
Parish Barber
I had pizza delivered at lunch, and had a piece of glass in it, I know things happen and the manager was very nice
Atmosphere: 2
Food: 1
Service: 5
Mark Greenleaf
September 29th 2024 at 3:30 pm papa John’s dacula The only problem the employees do not know what well done means management needs to train them on well done what it should look like
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Pepperoni Pizza
Cindy Wilkes
We ordered 2 large thick crust pizzas and got 2 thin crust pizzas. I called and told the guy and he argued my husband lied that he didnt say thick crust. Wont be back. Very rude...
We don’t have Papa John’s where we live, so I got one and placed it side by side with the one we were more familiar with. After one bite of each, my kid closed the other one and dug into the Papa John’s cheese, extra sauce. The service, by Bo (a very nice young lady), was exceptional. Thank you for making my kids pizza happy!
Atmosphere: 5
Food: 5
Service: 5
James Ayton
Best Papa John's location in the area! I have been going to the Braselton store for years, but not anymore! This location appears to be fully staffed. When I go in to pick up my order, the place is spotless. I can see that they have already cleaned all the flour off the tables in the back and have everything prepped. They prepare the pizza very fast and it is perfectly made. Just like it looks on the TV commercial. I wish we could get delivery from here instead of Braselton.
Atmosphere: 5
Food: 5
Service: 5
Judus Jones
This place is straight trash from the staff to the food. They will deliver the wrong item and then have the nerve to argue with the customer instead of just making it right. Garbage pizza and garbage people. They don't deserve your money.
Atmosphere: 1
Food: 1
Service: 1
Rae
Maybe the A.I robots in the back malfunctioning……I asked for seasoned beef on one side and fresh spinach…i got a sprinkle of beef….and like 5 string of spinach…
The manager up there is awful. Obviously he has no authority and does not know what to do in the situation in order to satisfy a customer. I’ve waited over two hours for a delivery. That’s not even five minutes away to find out that they didn’t have a driver. Common courtesy would to be called the customer. Let the customer know. Hey your order is running late because we don’t have a driver no one ever called me. It’s five minutes before they close so it’s 11:55 PM.
This is awful. It needs to be better management.
Recommended dishes: Pepperoni Pizza
Request extra cheese on the pizza and didn’t get it, but I have to pay for it before …
Service is mid and food is mid, but not terrible,
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: So Called Cheese Pizza
Not good, overpriced.
11/14/24
Terrible service. I understand when an establishment is short-handed. I understand when it gets busy. However I cannot understand why the employees have to be mean to the customers.
The cashier was courteous and apologized however no one was in a rush to get the food out. No one was in a rush to service the customers. They were all lethargic and nonchalant.
The gentleman that was rolling out the dough, wearing a red hat was very rude. He snapped at a door dash person. He also told one lady, who asked how long, that he didn't know because he isn't the cashier, nor did he try to give her an answer.
I really hope the owner sees this post.
Atmosphere: 1
Food: 1
Service: 1
I have repeatedly called and let them know they forgot something. I worked for papa John's years ago and I have never seen something forgotten every. Single. time. The drivers are always nice. I've never had an issue with management either. I'm just sick and tired of them forgetting things. So if you want all your stuff that you ordered... don't order from this one.
Atmosphere: 4
Food: 4
Service: 3
I am sooo pissed off at this place. I don’t know why I gave them a second & third chance to serve me DONE PIZZA. I mean come on. The pizza I have gotten is RAW. When you pull it apart the dough is still raw & stretchy. I checked the pizza in the restaurant & told them it wasn’t done & to please put it back in the oven because this has happened to me before!!! I didn’t want to get home & finish baking the pizza myself that I paid them to make!! He put it back in the oven & I trusted that he checked to make sure it wasn’t done, NOPE. I get home & can’t even eat it because it’s still raw. What is wrong with these people. They need some new employees that actually care enough to check the pizza to make sure it’s done before serving it. I will not go back here.
Atmosphere: 1
Food: 1
Service: 1
I had pizza delivered at lunch, and had a piece of glass in it, I know things happen and the manager was very nice
Atmosphere: 2
Food: 1
Service: 5
September 29th 2024 at 3:30 pm papa John’s dacula The only problem the employees do not know what well done means management needs to train them on well done what it should look like
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Pepperoni Pizza
We ordered 2 large thick crust pizzas and got 2 thin crust pizzas. I called and told the guy and he argued my husband lied that he didnt say thick crust. Wont be back. Very rude...
Restaurantji Recommends
Manager is rude
Service: 1
We don’t have Papa John’s where we live, so I got one and placed it side by side with the one we were more familiar with. After one bite of each, my kid closed the other one and dug into the Papa John’s cheese, extra sauce. The service, by Bo (a very nice young lady), was exceptional. Thank you for making my kids pizza happy!
Atmosphere: 5
Food: 5
Service: 5
Best Papa John's location in the area! I have been going to the Braselton store for years, but not anymore! This location appears to be fully staffed. When I go in to pick up my order, the place is spotless. I can see that they have already cleaned all the flour off the tables in the back and have everything prepped. They prepare the pizza very fast and it is perfectly made. Just like it looks on the TV commercial. I wish we could get delivery from here instead of Braselton.
Atmosphere: 5
Food: 5
Service: 5
This place is straight trash from the staff to the food. They will deliver the wrong item and then have the nerve to argue with the customer instead of just making it right. Garbage pizza and garbage people. They don't deserve your money.
Atmosphere: 1
Food: 1
Service: 1
Maybe the A.I robots in the back malfunctioning……I asked for seasoned beef on one side and fresh spinach…i got a sprinkle of beef….and like 5 string of spinach…
Atmosphere: 1
Food: 1
Service: 1
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