It hurts and it's sad for me to say that as a long-time Patron of Church's, I'm done! They're on my list along with Domino's now. What happened to GOOD customer service?
Yesterday (3/31/2025 7:12 PM), I ordered 10pc Legs & Thighs (Spicy), 2 Large Mashed Potatoes, and redeemed my points for a FREE 22oz Drink (Coke) -=- THE DELIVERY FEE IS SUPPOSED TO BE FREE -=-
Close to 8PM, got everything but 1 of the Mashed Potatoes and no drink (either the driver kept it or they simply forgot it).
Called the same night and was surprised somebody picked up the phone. Told them the issue, said they would take care of it if I came TO THEM, over a delivery order. Why would you want a customer who ordered delivery to burn more $ to come to you? I agreed to come because the GM Gloria did say to me THIS morning of April 1st, that she'd give me some more stuff as well.
Y'all...Uber ride was $14 to get there. I get there, she's gone, they give me a 2pc combo, cash back $7 refund for the Delivery Fee, the missing Large Mashed Potatoes. Props to that older gentleman working the front because he muttered "She changed her mind" at me, thinking I didn't hear him, but I did. Uber ride back: $16. Spending $30 just to get a 2pc combo. Rather than get an attitude/show out/make all Black Men look angry and aggressive and unintelligent, I just left. I called back and managed to speak to her to ask her what happened to what she promised over the phone, she said she agreed to just replace what I didn't get and assumed I was "satisfied" with that old chicken from yesterday. Regardless, how about taking care of me, the customer, solely for the inconvenience of having to burn money to travel there? Before she slammed the phone and hung up, SHE WAS STILL TALKING ISH! Does every Church's Chicken have one of these types of employees working in them? Been seeing this repetitive behavior constantly at them, it's sad!
Yo, Church's, our relationship is done.
The oldest Church's I used to go to is closed up and gone and used to be on Candler Rd., back then, they had a Zesto's restaurant behind them. I'm no stranger to Church's; there were times my family and I would wait LONG periods of time to get our food, and sometimes, hit or miss or either we get everything, or we got someone else's order, etc., but we never left that drive-thru before checking the bags, and when they screwed up, they would go the mile and give something for the inconvenience, not sass and attitude. Here's something extra for the inconvenience, you know? I miss THOSE types of managers.
Atmosphere: 1
Food: 1
Service: 1
Africa Doll
Hot Freshly dropped chicken everytime I stop in. Mmm mmm
Atmosphere: 5
Food: 5
Service: 5
Natasha Levine
Stopped by to get one of the seafood deals that is advertised on their window and parking lot only to be told they don’t sell that anymore. Asked for the lemon cheese cake and was informed they don’t sell that anymore neither. This item is also multi-advertised. I finally decided on chicken only to get home and see my chicken is dark like the grease is only and my Mac and cheese is burnt and old. The Mac was so old the food container it was in crumbled at the bottom.
Atmosphere: 1
Food: 1
Service: 1
troy 31222
Service was unprofessional food was nasty never have fry’s Mac n cheese cold chicken not season properly don’t wear no gloves no hair nets the place is dirty I will never go there agin.
Atmosphere: 1
Food: 1
Service: 1
dex sanders
Horrible Waiting time is 30 minutes for a $5 meal
Service: 1
PULLING THE TRIGGER FISHING
Go their on Tuesdays for the chicken deal.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: 2 PC Chicken and Honey Biscuit
Art
This location should replace the entire staff, I have never seen such an unprofessional crew for a business that serves the public. Totally unacceptable and will not return.
Atmosphere: 1
Food: 1
Service: 1
Karl Simpkins
Closed for business
Nikki Smith-Lamar
Food was hot and fresh. Great customer service. Will definitely be back.
Second time I’ve had a bad experience at this location but this time takes the cake. Took ten minutes just to place an order through an empty drive through. Got to the window and the order wasn’t even submitted. Had to wait another 15-20 minutes for more chicken and sides to be made just to be told the sides Ive already paid for wasn’t available. When I asked why it wasn’t communicated I was brushed off and told they didn’t even have sauces or sauce packets available as well. This place needs a lot of work if a slow Sunday is too much for them to handle.
Atmosphere: 1
Food: 1
Service: 1
Sloane “Peeping Tina” Grey
I’m here for the umpteenth time in my life at this particular location, and today was the first time that I have been absolutely amazed by the service and quality of my order. The supervisor named Gloria runs a tight but efficient ship!!! Not only was she ensuring that her team did everything right the first time around, but she was also greeting and speaking to every single customer, including myself. We even received a green chili pepper Christmas ornament. However, a huge kudos goes out to this entire team!!! They worked together diligently and efficiently to ensure top notch customer satisfaction, and I honestly couldn’t be any more impressed than I already am!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 2 PC Chicken and Honey Biscuit, Baked Mac & Cheese, Coleslaw
Constance Bradley
First experience at churches and it's not going well. I purchased on the app and when I went to pick up my food yesterday they told me they were closed very rudely. I asked her about a refund and she told me to get it through the app. No one is responding to me and they're not answering the phone. Can I get my $30 back or what? I will contact the Better Business Bureau if you do not give me my money back!!!
I'm done.
It hurts and it's sad for me to say that as a long-time Patron of Church's, I'm done! They're on my list along with Domino's now. What happened to GOOD customer service?
Yesterday (3/31/2025 7:12 PM), I ordered 10pc Legs & Thighs (Spicy), 2 Large Mashed Potatoes, and redeemed my points for a FREE 22oz Drink (Coke) -=- THE DELIVERY FEE IS SUPPOSED TO BE FREE -=-
Close to 8PM, got everything but 1 of the Mashed Potatoes and no drink (either the driver kept it or they simply forgot it).
Called the same night and was surprised somebody picked up the phone. Told them the issue, said they would take care of it if I came TO THEM, over a delivery order. Why would you want a customer who ordered delivery to burn more $ to come to you? I agreed to come because the GM Gloria did say to me THIS morning of April 1st, that she'd give me some more stuff as well.
Y'all...Uber ride was $14 to get there. I get there, she's gone, they give me a 2pc combo, cash back $7 refund for the Delivery Fee, the missing Large Mashed Potatoes. Props to that older gentleman working the front because he muttered "She changed her mind" at me, thinking I didn't hear him, but I did. Uber ride back: $16. Spending $30 just to get a 2pc combo. Rather than get an attitude/show out/make all Black Men look angry and aggressive and unintelligent, I just left.
I called back and managed to speak to her to ask her what happened to what she promised over the phone, she said she agreed to just replace what I didn't get and assumed I was "satisfied" with that old chicken from yesterday. Regardless, how about taking care of me, the customer, solely for the inconvenience of having to burn money to travel there? Before she slammed the phone and hung up, SHE WAS STILL TALKING ISH! Does every Church's Chicken have one of these types of employees working in them? Been seeing this repetitive behavior constantly at them, it's sad!
Yo, Church's, our relationship is done.
The oldest Church's I used to go to is closed up and gone and used to be on Candler Rd., back then, they had a Zesto's restaurant behind them. I'm no stranger to Church's; there were times my family and I would wait LONG periods of time to get our food, and sometimes, hit or miss or either we get everything, or we got someone else's order, etc., but we never left that drive-thru before checking the bags, and when they screwed up, they would go the mile and give something for the inconvenience, not sass and attitude. Here's something extra for the inconvenience, you know? I miss THOSE types of managers.
Atmosphere: 1
Food: 1
Service: 1
Hot Freshly dropped chicken everytime I stop in. Mmm mmm
Atmosphere: 5
Food: 5
Service: 5
Stopped by to get one of the seafood deals that is advertised on their window and parking lot only to be told they don’t sell that anymore. Asked for the lemon cheese cake and was informed they don’t sell that anymore neither. This item is also multi-advertised.
I finally decided on chicken only to get home and see my chicken is dark like the grease is only and my Mac and cheese is burnt and old. The Mac was so old the food container it was in crumbled at the bottom.
Atmosphere: 1
Food: 1
Service: 1
Service was unprofessional food was nasty never have fry’s Mac n cheese cold chicken not season properly don’t wear no gloves no hair nets the place is dirty I will never go there agin.
Atmosphere: 1
Food: 1
Service: 1
Horrible
Waiting time is 30 minutes for a $5 meal
Service: 1
Go their on Tuesdays for the chicken deal.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: 2 PC Chicken and Honey Biscuit
This location should replace the entire staff, I have never seen such an unprofessional crew for a business that serves the public. Totally unacceptable and will not return.
Atmosphere: 1
Food: 1
Service: 1
Closed for business
Food was hot and fresh. Great customer service. Will definitely be back.
Atmosphere: 3
Food: 5
Service: 4
Unsafe, they have roaches!!!!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Chicken was burned and very dark
Food: 1
Second time I’ve had a bad experience at this location but this time takes the cake. Took ten minutes just to place an order through an empty drive through. Got to the window and the order wasn’t even submitted. Had to wait another 15-20 minutes for more chicken and sides to be made just to be told the sides Ive already paid for wasn’t available. When I asked why it wasn’t communicated I was brushed off and told they didn’t even have sauces or sauce packets available as well. This place needs a lot of work if a slow Sunday is too much for them to handle.
Atmosphere: 1
Food: 1
Service: 1
I’m here for the umpteenth time in my life at this particular location, and today was the first time that I have been absolutely amazed by the service and quality of my order. The supervisor named Gloria runs a tight but efficient ship!!! Not only was she ensuring that her team did everything right the first time around, but she was also greeting and speaking to every single customer, including myself. We even received a green chili pepper Christmas ornament. However, a huge kudos goes out to this entire team!!! They worked together diligently and efficiently to ensure top notch customer satisfaction, and I honestly couldn’t be any more impressed than I already am!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 2 PC Chicken and Honey Biscuit, Baked Mac & Cheese, Coleslaw
First experience at churches and it's not going well. I purchased on the app and when I went to pick up my food yesterday they told me they were closed very rudely. I asked her about a refund and she told me to get it through the app. No one is responding to me and they're not answering the phone. Can I get my $30 back or what? I will contact the Better Business Bureau if you do not give me my money back!!!
Atmosphere: 1
Food: 1
Service: 1
It was delicious! And the people are always nice.
Atmosphere: 3
Food: 5
Service: 5
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