Jersey Mike's Subs

Me and my family comes in to the Decatur location every weekend (Friday and Saturday mornings ) and it's always between 10AM and 12Noon. There's always two employees there until about 11:30 -12:00 and it's always the same two. I think their names are Regina and Anayasha They're always very helpful and the attitudes and energy is always lifted and beautiful ( and might i add .. funny ) . It is always just the two of them for a while before anyone comes in and they seem to always get every customer taken care of and make sure things are done in a timely fashion .i have witnessed this for a few weeks straight and have never seen anyone get upset or impatient. That is the type of gem work that is needed and appreciated. I am not sure if two people on a shift have always been a thing but those two young ladies have always made me and my family feel welcomed and i can't wait to see them again this weekend! Thanks this has become my favorite location

Atmosphere: 5

Food: 5

Service: 5

Extremely unsanitary experience. I observed a roach in the food prep area, and one of the employees was grinding on the counter near where food is prepared. The sandwich prep area was visibly dirty, and the employee uniforms looked unclean.

I asked the manager on duty how often the prep area is cleaned. She ignored my question, and when I asked for her name, she walked away. She was short, dark-skinned, with braids, and had an AirPod in her ear while on the floor.

There was also a puddle near the drink station, creating another sanitation and safety concern. This location was very dirty, and I will be contacting the health department. This was unacceptable for Jersey Mike’s Subs.

Atmosphere: 1

Food: 1

Service: 1

If I could give zero stars I would ! This message is to formally document the extremely disrespectful and hostile treatment I received at your Jersey Mike’s location from an employee named India. Her behavior was rude, dismissive, and completely unacceptable. I was spoken to with attitude, treated as if I was a problem, and left feeling disrespected and angry.
Let me be very clear: this was not a misunderstanding or bad day. This was deliberate, unprofessional behavior that should never be tolerated from someone representing your business. No paying customer deserves to be treated the way I was.
Because of India’s conduct, I will never return to this location. More importantly, I am escalating this issue to Jersey Mike’s Corporate, along with detailed complaints and public reviews describing exactly how customers are treated here. I will also be warning others to avoid this location altogether.
If this matter is not addressed immediately, I will continue to pursue this through corporate channels and make my experience publicly known. One employee’s behavior has permanently damaged my view of this store, and I expect accountability.

Service: 1

Thanks to Regina Gardner and the rest of her team, I had a great experience. I really enjoyed the food, the energy was positive, and everyone was professional from start to finish. This is definitely my favorite Jersey Mike’s location!

Atmosphere: 5

Food: 5

Service: 5

Just eat some where else .. idk why people that dont like making sandwiches would even apply anyways ..

Get ready to spend 20 min wanting for your order, they move slow, have attitudes, you'd be better off going somewhere else!

Atmosphere: 1

Food: 3

Service: 1

I've been to Jersey Mike's all over this country. I often count on it for GF subs. I walked into this one tonight and immediately turned around and left.

It was disgusting looking. The area where sandwiches were made (visible to the customer) was a hot mess. Then the case where they store the big hunks of meat was worse. Stuff thrown in there tubs of stuff etc. NOTHING like every other JM's I've been to.

If this is what it looks like to the customer, I can't imagine what the back prep area is.

Hard pass.

Customer service has always been polite and the sandwiches are delicious!

Disappointed to see a workers hair in the mayonnaise while fixing my mobile order. I got there before my order was ready... Looks like this is my last time getting Jersey Mike if they don't wear hair nets and gloves.

Atmosphere: 1

Food: 2

Service: 1

The workers at this location was rude and ignored the customers when they was telling them what they wanted on their sandwiches, especially the girl who was adding the veggies to the subs. I told her I wanted extra pepper relish and she just ignored me. Then the guy at the register just rung up my order and basically walked off. I don't think I will be returning to this location.

Atmosphere: 1

Food: 5

Service: 1

I came to this location for food! The employees have air pods in there ear, they talking on FaceTime, no hair nets plus they had me waiting for over 30 minutes for my food! I’m so disappointed because they have no consideration for customer service , and it’s sad ! We have to understand the law is serve safe ! They don’t understand at all!

Atmosphere: 1

Food: 2

Service: 1

Ordered online arrived 5 minutes after pick up time and my sandwich had not even been started! This is my 2nd time ordering from this location and each time at least a 15 to 20 minute wait. Ridiculous! I'm going to find another location to go to. They are very unorganized!

Atmosphere: 3

Food: 3

Service: 1

This location has a great staff! Even when they are super busy the are quick and efficient without compromising quality.

Atmosphere: 5

Food: 5

Service: 5

Lowest quality meats and cheeses available. Absolutely disgusting.

Atmosphere: 1

Food: 1

Service: 1

I guess I came at the wrong time. I was on my way to work. It took 30 minutes for my chicken philly it was cold when I got it the meat was still cold. I will not be coming back.

Atmosphere: 1

Food: 1

Service: 1