Inside of the store was closed. Drive-thru couldn’t handle a basic order. Complete joke
Service: 1
A W
Niaya at the Krispy Kreme on 2533 Wesley Chapel Rd., Decatur, GA was extremely rude and unprofessional. Every time I asked for a certain doughnut, she replied, “we don’t got that,” in a dismissive tone. For the two glazed doughnuts I did order, she didn’t offer a napkin, didn’t say thank you, and showed no customer service skills. Very disappointing experience. Won’t be back.
Jun
Went on Saturday the inside was closed due to shortage on staff. The drive-through line was long by a good 30 minute wait
Atmosphere: 1
Food: 3
Service: 1
Rons Future
Okay place
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Blueberry, Chocolate Lover's Dozen Featuring New Reese's Peanut Butter Doughnuts, Blueberry Cake Caramel Popcorn Donut, Build Your Own 6 Count Doughnuts
Nat B
I placed an order through the Krispy Kreme website for an assorted box of mini doughnuts and a dozen original glazed doughnuts. Shortly after, the DoorDash driver contacted me to let me know that the store did not have mini doughnuts available. He asked if I would like a second box of glazed doughnuts instead. First, I don’t understand why the mini doughnuts were available to order online if the store didn’t have them in stock. I quickly replied and asked for a regular-sized assorted doughnut box instead. The driver even told me he offered to pay the difference if needed. However, according to the driver, both the employee and the manager at the store were completely unwilling to make the change. Instead, they gave him two boxes of original glazed doughnuts—something I did not order. They made the decision for me, with my own money, without my consent. This is unacceptable and extremely poor customer service. This order was meant for students and hospital staff who were waiting for the doughnuts, and Krispy Kreme completely messed it up. I had to call Krispy Kreme customer service myself to request a refund. Although I eventually received the refund after waiting on the phone, this was not the experience I expected. I didn’t want a refund—I wanted the doughnuts I ordered. The DoorDash driver was very polite and helpful, but the employees at the Krispy Kreme store showed a complete lack of professionalism and customer care. They should be retrained in customer service.
Atmosphere: 1
Food: 1
Service: 1
Ariyah
My grandfather and i were getting donuts as a surprise for our family, the employee with the bun and glasses was respectful the whole time, but the one with the red wig had an attitude the whole time and did nothing but sit and watch us. When they were bagging our order we asked her if she could do two separate bags she ignored us.
Atmosphere: 3
Food: 4
Service: 2
Janu Fredrick
Drove 40 mins in traffic and rain at 5 pm to be told they were sold out of Glaze Donuts and turned coffee machines off. I’m beyond disappointed and I will never be back! Thanks
Atmosphere: 1
Food: 1
Service: 1
P Dazzle
Don't have hot donuts or items available on the menu.
Atmosphere: 2
Food: 2
Service: 2
Dee Wick
They never have warm donuts early mornings:
Food: 2
Service: 1
Francene Lumpkin
The store needs cleaning, drive-thru employee totally messed up my order, no apology, and didn't have what I wanted and failed to tell me while ordering they didn't have it and she just substituted without my permission. I drove off and had to return only to find out what I wanted was a promo. The donuts she gave were not that fresh.
Inside of the store was closed. Drive-thru couldn’t handle a basic order. Complete joke
Service: 1
Niaya at the Krispy Kreme on 2533 Wesley Chapel Rd., Decatur, GA was extremely rude and unprofessional. Every time I asked for a certain doughnut, she replied, “we don’t got that,” in a dismissive tone. For the two glazed doughnuts I did order, she didn’t offer a napkin, didn’t say thank you, and showed no customer service skills. Very disappointing experience. Won’t be back.
Went on Saturday the inside was closed due to shortage on staff. The drive-through line was long by a good 30 minute wait
Atmosphere: 1
Food: 3
Service: 1
Okay place
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Blueberry, Chocolate Lover's Dozen Featuring New Reese's Peanut Butter Doughnuts, Blueberry Cake Caramel Popcorn Donut, Build Your Own 6 Count Doughnuts
I placed an order through the Krispy Kreme website for an assorted box of mini doughnuts and a dozen original glazed doughnuts. Shortly after, the DoorDash driver contacted me to let me know that the store did not have mini doughnuts available. He asked if I would like a second box of glazed doughnuts instead.
First, I don’t understand why the mini doughnuts were available to order online if the store didn’t have them in stock. I quickly replied and asked for a regular-sized assorted doughnut box instead. The driver even told me he offered to pay the difference if needed.
However, according to the driver, both the employee and the manager at the store were completely unwilling to make the change. Instead, they gave him two boxes of original glazed doughnuts—something I did not order. They made the decision for me, with my own money, without my consent. This is unacceptable and extremely poor customer service.
This order was meant for students and hospital staff who were waiting for the doughnuts, and Krispy Kreme completely messed it up. I had to call Krispy Kreme customer service myself to request a refund. Although I eventually received the refund after waiting on the phone, this was not the experience I expected. I didn’t want a refund—I wanted the doughnuts I ordered.
The DoorDash driver was very polite and helpful, but the employees at the Krispy Kreme store showed a complete lack of professionalism and customer care. They should be retrained in customer service.
Atmosphere: 1
Food: 1
Service: 1
My grandfather and i were getting donuts as a surprise for our family, the employee with the bun and glasses was respectful the whole time, but the one with the red wig had an attitude the whole time and did nothing but sit and watch us. When they were bagging our order we asked her if she could do two separate bags she ignored us.
Atmosphere: 3
Food: 4
Service: 2
Drove 40 mins in traffic and rain at 5 pm to be told they were sold out of Glaze Donuts and turned coffee machines off. I’m beyond disappointed and I will never be back! Thanks
Atmosphere: 1
Food: 1
Service: 1
Don't have hot donuts or items available on the menu.
Atmosphere: 2
Food: 2
Service: 2
They never have warm donuts early mornings:
Food: 2
Service: 1
The store needs cleaning, drive-thru employee totally messed up my order, no apology, and didn't have what I wanted and failed to tell me while ordering they didn't have it and she just substituted without my permission. I drove off and had to return only to find out what I wanted was a promo. The donuts she gave were not that fresh.
Atmosphere: 1
Food: 2
Service: 1
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Antoinette was extremely nice! Ordered 2 dozens and got our donuts in no time.
Food: 5
Service: 5
Hot light on doughnuts old
Atmosphere: 1
Food: 1
Service: 1
Free doughnut
Atmosphere: 5
Food: 5
Service: 5
Don’t go here… they got a cook who never shows up to work and they never have donuts waste of a perfect location
Rashida was amazing she has a happy personality and really went above on customer service.
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