Papa Johns Pizza
3653 Flakes Mill Rd, Decatur
(678) 418-7111
Recent Reviews
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I ordered my pizza online ahead of time and when I went to go pick it it it took the staff 15 to hand me my pizza that been ready. I saw my pizza through the window. When I asked them to hand me my pizza, the guy in the front got an attitude because he wanted to finish folding pizza boxes and putting stickers on the boxes. Lot of people was upset. All he had to do was hand me my pizza because I paid online. Instead he had me wait 15 minutes so he can fold boxes instead of giving me my pizza. Highly unprofessional.
Service is awful at the location. The two girls working the front register (one with blonde braids and glasses) were rude and unprofessional during my last two visits. This visit, not only did i receive poor customer service, but also received an incorrect pizza.
The pizza look fine but when you take
It out to eat the pizza toppings starts falling off and all the toppings falls off you can’t even take one bite of the pizza without it making a mess it’s unfortunate that the pizza was warm ready to eat but the quality was bad.
Ordered a pizza online…when I arrived, the pizza was not to my satisfaction. I asked the young lady about it. She was so rude and dismissive that I asked for my money back
Sarah is so sweet and polite. She assisted me in ordering the BEST PIZZA I EVER HAD!!!🫶🏾🫶🏾🫶🏾
Thank you to Ms. Unique (I hope I spelled your name correctly) for all of YOUR HARD WORK AND PATIENCE. You wear the Title, Manager, very well.👏🏾👏🏾👏🏾
Food was on time and my order was correct! I’ll be visiting again soon
The worst experience @ this location. Customer service skills were very unprofessional. I ordered a large 🍕 w/ sausages and pepperoni light sauce on 12/30/24 . Pepperoni burnt and pizza wasn't all the way done. 🤬👎🏾
Worst customer service ever. I don’t understand how i place ny order this morning around 8:30am for a pick up at 1:15pm which is fur a party at 1:30pm. Get there at 1:13pm and cheese pizza wasn’t made/finished. Everybody else order came out. It’s freaking cheese pizza and the only reason why I got it is bc it’s for a party. I should or went to the Location near me. And then I didn’t get acknowledged until the next person walked in.
Service: 1
Food is usually pretty good (not fully cooked last week but that’s rare). The worst customer service though. Terrible attitudes. They forget my order of pepperoncini peppers every time which may be small but I paid for it! I spoke with the manager who said she would include them after missing them last week, but I could tell she was agitated I even called. Still didn’t give them to me. Pretty sure it was intentional because I’d literally just spoken with her.
Atmosphere: 1
Food: 4
Service: 1
Cashier got a smart mouth( the boy with the dreads). I got a text saying the pizza was ready but once I got inside was told it would be another 6 to 8 minutes, when I told the cashier what the text said, he replied well it’s not. Like really, forget that pizza , plus he’s using no gloves, not washing hands after touching register and making pizza..
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
This establishment has the worst customer service over the phone, ever time I called to place an order it’s a long wait then an employee will come back to the phone with attitude.This is not the first second or third time I’ve experienced this and it’s with a different young and unprofessional crew all the time. I promise this be my last option when I don’t feel like going to the store myself. I will never trust this type of service with preparing my food.
The wait was too long for one pizza
Don’t use gloves when making my order for
Atmosphere: 1
Food: 1
Service: 1
Just wanted to acknowledge the efforts of the crew from tonight. I was in a pinch and had to place a large order to get done in a short amount of time. The crew from tonight really came through and I appreciate their efforts.
Atmosphere: 4
Food: 5
Service: 5
Someone bit my pepper ? and left it in my pizza box . Not funny
Atmosphere: 2
Food: 1
Service: 1
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