Tropical Smoothie Cafe

So I placed a pick order at the wrong location on the tropical smoothie app by mistake on my app I have two locations saved as my favorites that one by house memorial drive and one by job Panola rd . I order the same thing everytime. Some how the app auto changed my location to this one . My order was placed at 8:07am when I tried to cancel it wouldn’t let me so i called like the app said to do at 8:09 am no answer. Then called again at 8:10am to let them I’m not going to able to pick up my food. Some young lady stated that she couldn’t cancel my order and didn’t explain another option. I explain to her that app changed the location on its own and that I will never be able to make it . I asked to speak to someone else she stated there is no one else to speak too . I need my order refund .

Service: 1

This was my very first time trying Tropical Smoothie Cafe and I'm in love Jibril took my order he was very professional and helpful helping me decide on which smoothie to get I got the Mango Monsoon it's freakin amazing! Their restroom was also very clean stocked with soap and paper towel so it was definitely very convenient the atmosphere is top tier along with the customer service! I will definitely be coming back and stopping at more TS Cafe's. Thanks so much!!

Atmosphere: 5

Food: 5

Service: 5

Cleanest and brightest location I’ve ever seen. This is a gem. Staff is super professional and friendly. Orders are done perfectly correct every time. Looks like they may have a corporate visit today and they are on extra A+ mode.

Atmosphere: 5

Food: 5

Service: 5

Somethings is always missing.. wraps are dry. No consistency with orders. No sauce One day. Next day sauce smh

Everytime I visit this location everyone is friendly and the food and smoothie and comes out fast and accurate.

Atmosphere: 5

Food: 5

Service: 5

I came to this Tropical Smoothie Café today and ordered a Peanut Butter Paradise smoothie. When I started drinking it, I found a gnat inside. It completely ruined my appetite.The black manager acted like it was all normal she said well it’s fruit it’s always nats The staff refunded my money, which I appreciate, but this should never have happened in the first place. I hope management takes this seriously and fixes whatever sanitation issue led to this. Cleanliness needs to be a priority

Atmosphere: 1

Food: 1

Service: 1

Not sure what’s been happening with this location but this the 3rd time my food has not right first time my food had paper inside the flat and today its just nasty and they just throw everything together

Atmosphere: 1

Food: 1

Service: 2

Food made me sick to my stomach…. Tasted like some sort of cleaner had been pressed into the Corner of my quesadilla

Food: 1

Service: 2

Good and fast service, good prices and friendly service. Love going here

Atmosphere: 5

Food: 5

Service: 5

Courtney was extremely rude, when I asked for a refund she told me they don’t do refunds nor exchanges. N not only that , I just opened my food to find a piece of hair in my corn . SMH , I’ve already called corporate and made a complaint

Atmosphere: 1

Food: 1

Service: 1

The smoothie was so gooooood and bussin and hitting must try again

Atmosphere: 5

Food: 5

Service: 5

This place is consistently accurate with my order, and it's always good. I usually place my order via the app for pickup, and I've had no issues. The order is usually ready before the time indicated in the app. The customer service is pretty consistent as well, no complaints! I generally get the Acai Bowl 2-3 times a month.

Food: 5

Service: 5

Recommended dishes: Kale \u0026 Apple Slaw, Acai Bowl

The food is very good the smoothies are great!!! Great service and great staff 👍

Atmosphere: 5

Food: 5

Service: 5

Terrible and Horrible customer service. The smoothie I ordered was watery and the ingredients tasted like they’ve been sitting out for weeks. The staff was very disrespectful and rude, i tried to order my smoothie and they were laughing and chatting while the store was busy. The first time I came it was horrible I don’t understand why i decided to come back.

Atmosphere: 1

Food: 1

Service: 1

Literally the worst they were yelling at their employees while we were trying to get our drinks. It was a very uncomfortable experience and they even made my drink wrong and the chicken wrap was super dry!! Very unhappy with my order!

Atmosphere: 1

Food: 1

Service: 1