Wendy's
4965 Flat Shoals Pkwy, Decatur
(770) 987-0100
Recent Reviews
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Terrible lobby service. You will wait forever before someone acknowledges you.
Atmosphere: 1
Food: 3
Service: 1
Went here today around 245pm 3pm order was wrong when got home went back replaced burgers left with all cold fries and 4 burgers with no taste. Today the food is disgusting. Usually the food is great I literally will walk in and give a tip to the cook because it's very good but today Saturday it sucks I really want a refund for everything. Still in bag at 3:25. Would return but not going back a 3rd time my gas not free don't run on air. Will not go on the weekend again. I'm soooo pissed. I have to figure out what I'm going to eat still. And my cookie ice cream was sprinkled with crumbs. Where are the cookies that's the whole point of buying it for the cookies 😡 ugh my rating is based off only today. Saturday December 27th 2025. 3
Food: 1
They lie about their prices and didn’t wanna give my money back because they was out of something
Atmosphere: 1
Food: 1
Service: 1
I normally don’t do fast-food restaurants because I’m big on controlling the environment cleanliness, customer service, the whole experience. I’m a sit-down, five-star dining type of person. But my daughter wanted Wendy’s for lunch today, and because she is truly an amazing young lady, I decided to surprise her and get what she likes.
Let me just say this… Miss Diamond and Mr. Xavier were PHENOMENAL.
Mr. Xavier greeted me with top-notch care. Absolutely amazing — God is truly on his life. And Miss Diamond was just as wonderful. Both of them had beautiful smiles, were professional, and took great care in making sure my daughter’s food was right.
This was honestly a great experience for me, especially since I don’t usually go to fast food. The food was hot, fresh, and came out fast. Their customer service really made my day.
Wendy’s is blessed to have employees like them!
Atmosphere: 5
Food: 5
Service: 5
Worse wendy ever. Food is always cold and made wrong I will NEVER eat here again, ask them to remake my sandwich. They didn't burger very dry..management should be ashamed
Atmosphere: 2
Food: 1
Service: 1
Horrible customer service!!!! Horrible cold food…and they NEVER have Baked Potato
Atmosphere: 1
Food: 1
Service: 1
They have been using old grease for the past 3 months I live this so I go often and you can smell it the food taste burnt and the costumer service is horrible
Atmosphere: 1
Food: 1
Service: 1
Got a portion of our order wrong, and is selling expired tea. Do not get tea from this location!
Atmosphere: 1
Food: 1
Service: 2
No matter the time of day I go, their hamburger meet is ALWAYS old & should be trashed. I got nuggets & they tried to charge me for the mystery sauce.
Atmosphere: 2
Food: 1
Service: 2
He literally smoking by the entrance and he work there is he cool?
He literally put it out for later
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Yall should really just close at 10 if the drive through takes 30+ mins to get through. It’s ridiculous and it’s everytime you come here at night. Do yall want me to come help cause if yall need it post some for hire signs outside . It’s fast food not red lobster
Atmosphere: 1
Food: 4
Service: 1
I’m sharing this review because I had an excellent drive-thru experience with D’Andangelo, who took our order. He was friendly, professional, and made the experience enjoyable
Atmosphere: 5
Food: 5
Service: 5
No ketchup
Atmosphere: 5
Food: 5
Service: 5
Thanks to Deangelo for his superb customer service!
Atmosphere: 5
Food: 5
Service: 5
My nugget where completely burnt I come to this location all the time because I stay close by and they always mess up something i literally purchase the same meal every-time they smell burnt
Atmosphere: 1
Food: 1
Service: 1
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