Wendy's

4965 Flat Shoals Pkwy, Decatur
(770) 987-0100

Recent Reviews

Michael Chandler

The service was excellent, the manager took really great care of my grandkids and I appreciate her for that.

Atmosphere: 5

Food: 5

Service: 5

Key Long

If u ask me what sauce I want for my nuggets why it’s not in the bag

Atmosphere: 1

Food: 1

Service: 1

Jay West

Waited it line for 30 minutes, just to get cold food.

Atmosphere: 2

Food: 3

Service: 2

Joe P

Wendy’s food is mid at best but I was hungry and Janiyah took my order and had my food ready for me shortly thereafter. That’s all I can ask for and she delivered.

Atmosphere: 3

Food: 3

Service: 5

Kessa Walker Herron

I ordered a baked potato, it was dried out, over cooked, the skin was burnt. The potato had chives only no butter. There wasn't even butter or sour cream in the bag either.

Food: 1

Service: 1

Doug B

I hate this location. I stopped shopping here 4ish year ago. I tried again nearly 5 years later thinking it had improved. Nope. Still the same. Guess I'll stop again. It sucks bc it's right around the corner from my house. Service is usually bad, the employees are very unprofessional and the orders usually have something wrong. Might as well be a McDonald's. Smh.

Atmosphere: 1

Food: 3

Service: 1

Tha' Fye Spot

I would go here everyday and purchase the queso fries til one day the cashier return from the dining area and began scratching her head . And without warning started fixing my fries. No washing hands no gloves just un-sanitize . I stopped her and asked one of the cooks to fix my order. Never again will I patronize this place.

Atmosphere: 1

Food: 2

Service: 1

Recommended dishes: French Fries

Andrew Williamson

On top of this location seemingly understaffed at all times with huge drive through lines, they also will not let you use your app deals inside the store. Tell you to go through the drive through and offer no alternatives.

Atmosphere: 1

Service: 1

O.N.E. One New Element

Cold food and not all food in bag and had to go back. Very frustrating experience and I doubt I will go back. Terrible customer service and a very bad attitudes. People want to convince me that this type of service is worth $15 an hour. BRING ON THE

Atmosphere: 2

Food: 1

Service: 1

Raging Wildflower

The inside was pleasantly clean and tidy.

Atmosphere: 5

Food: 5

Service: 5

PENSTRIKE

Good food

Damian Jackson

I love Wendy's. One of my 1st jobs. Great burger place. Great

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Wendy’S Baked Potatoes, Spicy Chicken Sandwich, Wendy’S Taco Salad and Apple Pecan Chicken Salad, Chili, Wendy's Fresh-Made Salads

Anthony Rodriguez

No problem with this

Atmosphere: 5

Food: 5

Service: 5

Leonard Anderson

Here we go. The cashier staff spend too much time engaging each other than attending to the customer. The staff need more customer service training. I walked when the drive thru was wrapped around the building. While waiting a young man walked in as he was early for his shift, but kept walking from behind the counter and going back to the inner workings at Wendy's. I never saw him wash his hands and no he wasn't cleaning the dining area or taking out the trash. The last straw: when I placed my order with the young lady for 3 orders, I asked to have each order in Indivi dual bags. She took a big breath as if that were too much. (I had 2 orders I was dropping off and easy separation. I am patronizing the business. Don't need to explain my requests. All my combos came with large drinks. She came with 3 large drinks, put them on the counter and walked away. I stood there waiting for her to come back. Guess what she didn't do? Bring the drink carrier! I asked her for it and she went away simply sliding the drink holder on the counter as if I were asking too much. I could not tolerate it any longer! I firmly looked at her and told she needed some serious customer service training. Our young people need work ethics and serious workforce preparation and development skills. It's a simple job where customer service is everything no matter where you. Practice it to embody wherever you are going career wise. I won't be back because it is difficult to tolerate the small stuff some young people look at too casually. You dealing with food and service. Remember you are working. Manager please develop your people. By all means, share this message with your employees. Remember they are at work and it's not too much.

Atmosphere: 3

Food: 3

Service: 2

Trina Davis

Decent.

Atmosphere: 3

Food: 3

Service: 3

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