Zaxby's Chicken Fingers & Buffalo Wings

Don't go

Dietary restrictions: It was nasty in there

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Chicken Fingerz, Funnel Cake, Zaxby's Signature Sandwich Boxed Lunch, Buffalo Wings Big Zax Snak

All of employees are young and rude.

Atmosphere: 1

Food: 4

Service: 1

I would like to apologize to the guy I spoke with on the phone. That was not okay. I really would lije to educate the world that it is ramadan. People fast from sun up to sundown. If a customer spends $60 I would think everything would be fresh. I ordered tenders for my kids. And niblers for me. I am offended that they would send me this old chicken and old bread. I have 15 years in the restuarant Business and I know these tenders are at least hours old and this bread is day old probably microwaved. This store had the audactiy to send this to me, after I have been fasting all day. And I order a lot of food here okay. Then the person who answered the phone say they prepare every order fresh. I wish yall can see how unfresh this food is. I just ordered the sane thing yesterday it was so good so fresh i ordered it again today but much more! . I even asked the dasher to make sure it was fresh as you cant even type it on the order. They packed all they food they had sitting all day and the dasher bought this to me. Im so hangry right now. Doordash refunded my money im getting popeyes instead, even they have never served me no mess like this.

I've never had this problem at a Zaxby's. I ordered on the app and went through the drive-thru. They had me pull up and wait at the door. Not a problem. But it took a really long time, and the young woman came out with the wrong order, then again asking my name. When she finally brought it, my wings were overdone and my food was not hot. And I got a second drink which I really didn't want.

Food: 2

Service: 2

Recommended dishes: Traditional Wings

Quick and friendly

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Chicken Fingerz

Something's changing... to be honest I sometimes opt out of eating at this location because of the multiple bad experiences I've had here. But... I came in last night and the service was a 10/10. Mr. Dewayne was jovial, respectful, took my order quickly, and remembered my extra fry seasoning. I would definitely go in again just based on the service he provided me. I'm hopeful other team members will make a positive change and that they stay consistent.

Atmosphere: 4

Food: 4

Service: 5

Food was pretty good. The person that took my order just gave off negative energy. As if someone was forcing her to be there. That’s the only complaint I have. I appreciate Dewayne for introducing himself and making my sandwich!

Atmosphere: 4

Food: 4

Service: 3

Both orders were wrong. Sent back and the order was still wrong the second time. Took 40 minutes. Paid for extra sauce but no sauce was given even for the order of egg rolls

DeWayne offered excellent customer service, bringing our food to the table. A well-kept, friendly Zaxby's.

Atmosphere: 4

Food: 3

Service: 5

Absolutely terrible customer service, this location does not need to be in business.

I went through the drive through and ordered a kicken chicken sandwich meal. I don't live super close by about 15+ minutes away. When I got home and opened my food it was a chicken finger meal. I called the store and the woman who answered immediately knew my order because they had mixed up 2 orders and said they accidentally gave me the wrong order. She asked if I could come back to get the right food. I said no I'm not driving 15 - 20 minutes back, but I'd like a refund instead since I didn't get the food I ordered. She said I'd have to come back with the receipt. I told her I didn't get a receipt, so she shouted to the staff "Alright everyone we're giving people the wrong orders, and not giving out receipts, I can't refund this person now because they weren't given a receipt". She then repeats this back to me saying she can't give me a refund because I don't have receipt.

I'm having a hard time understanding why this location can't give me my money back because THEY failed give me the right food AND failed to give me a receipt. That's not my fault. Show some common sense and give people their money back if you fail to honor what you sold. It's not hard to look up recent orders with credit card information and void out the order, which typically close out at the end of the business day in the restaurant industry, or refund me if it did process. Insane.

Atmosphere: 1

Food: 1

Service: 1

I ordered 2 garden Cobb salads with no cucumbers, extra eggs/cacon/xheese/onions. I get them and the manager said she only had 1 strip of bacon and did. Not give me any bacon. I had no extra toppings and the lettuce was wet. I called the store and the manager said to take pics and bring my receipts for a remake. I get to the store and that SAME manager offers to ONLY GIVE ME eggs/bacon/cheese and onions, but no salad. I said hug? What am I supposed to do with just the toppings. So I asked for a refund and she said no because my order was correct just missing toppings! That is the dumbest stuff I have ever heard. So if my chicken sandwich was missing ranch and cheese. I only get the ranch cup and slice of cheese? Then she got frustrated with me because I didn’t understand her stupid logic. Luckily Dewayne remade my salads and Shay was apologetic and understanding. That manager needs training. Or to not work in customer service. I will never go to this location again.

Atmosphere: 1

Food: 1

Service: 1

The salads are fantastic!

Atmosphere: 3

Food: 4

Service: 4

Solicitation should not be allowed

Atmosphere: 3

Food: 4

Service: 4

Recommended dishes: Zaxby's Chicken Finger Dinner

Ordered 2 Zac Sauces and didn't even get one of them. Small mount of fries and an untoasted piece of bread. Wil not come back to this one.

Atmosphere: 1

Food: 1

Service: 2

Food was not prepared the best. And as the manager of the establishment, you should not be giving out incorrect portion sizes.

Atmosphere: 3

Food: 3

Service: 4