My mobile order with Jack’s in Moody. The Welcome to Jack’s greeting at the speaker, then the Have a Nice Day! by the young lady handing me my order at window was so nice. Food was just as ordered.
Paula Oliver
The food is good when they remember to give you your whole order. Whenever I order more than one meal it’s a 50/50 shot of getting everything I ordered and paid for. I live about 15 minutes away and it’s not worth driving back to the store when I bring back supper for the family and find out that I’m missing a chicken sandwich.
Amber Katelyn
My husband and I just moved to Douglas and we had been to this establishment before. We always loved it and never had a bad experience… until recently.
While moving we just wanted somewhere on the cheaper side to eat so we decided to go here and just go through the drive thru. I ordered a little Jack with ketchup, pickles, and onions only, a fry with a side of bbq sauce, and a drink. My husband ordered a #2 combo. The girl called it back to me correctly and we drove around to pay. When we got our food my burger was wrong and they left out my sauce. I figured it was just an off day. No big deal. I’m not one to complain too much because I know fast food can be hectic & things get messed up.
The reason I am frustrated is because over the past few weeks they have done this every single time. Not once have our orders been right. Not to mention we tried to go in and eat one day and there were so many flies in the restaurant that we were having to fan our food to keep them away. Then my husband watched the employee who was making the sandwiches listening to music instead of listening to her coworkers who were trying to ask her about orders.
I know that no one is perfect and mistakes happen, but this location needs either new employees or new management, because it is going downhill very fast.
Atmosphere: 1
Food: 5
Service: 1
Molly Youngblood
Had an awesome experience at Jack's family restaurant. This was a new experience for me as I'd never been to this restaurant. I ordered The Big Jack sandwich and it was delicious. Served hot and fresh. Employees were very polite and courteous. I really enjoyed the atmosphere of the location. + They have a very well-rounded menu in addition to Great, very delicious ice cream and shakes. Prices were very reasonable and economic. If you're in the mood for some good food, I definitely recommend stopping by and checking them out!
Parking: Very easy to find parking
Kid-friendliness: Very kid friendly
Wheelchair accessibility: Wheelchair friendly and accessible parking and dining
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Two Piece Fried Chicken Dinner with Green Beans and Mashed Potatoes Biscuit, Chicken Wings, Double Biscuit and Gravy, Bigger Jack, Stack of Pancakes, Chicken Finger Dinner 4pc, Chicken Finger Snack 4pc, Bacon Egg & Cheese Biscuit Combo, Fried Chicken 2pc with Biscuit, Fried Chicken Dinner 2pc, Smoked Sausage Biscuit Combo, Big Jack, Grits, Kid's Meal Chicken Fingers, Biscuits & Gravy
Bubba Fletcher
The customer service is horrible the woman at the drive thru was horrible towards me and my family and I was nothing but nice I order two apple pies I think the woman walked back there and put two chicken pot pies in the bag and refused to talk to me when I came back up there she sent another employee. I would never go back to Jack's in Douglas my family didn't deserve that at all I do to much for the city of Douglas to be treated like that
Atmosphere: 1
Service: 1
Charles Mullis
I’ve been here several times and the customer service is absolutely the worst. Nobody wants to be there and it’s a shame, such a nice building built but full of incompetence and ill mannered people. I wish the case was different but it isn’t. I do not recommend. And the review response is oh we will look into and fix this but they have yet to do so. Spend your money elsewhere.
Jamie Mills
Ok, Itried Jack's in Douglas, GA again on 11/3/2024 and this will be the last time. I asked for an 8pc all-white and they said that they do not do all-white anymore on family boxes. So that is it. Everytime there is something with this place. I will go back to KFC and tell people to do the same.
This review was in the summer of 2024. Food is good but the service is trouble. They are waiting to cook the food when you order. I order online it was supposed to be ready at 12:55 pm. They did not start cooking it until we got there to pick it up. Got the food at 1:30 pm
Glenda Mullis
So I went to Jack's with a 20.00 coupon. 10 piece chicken, mash potatoes, gravy, coleslaw and biscuits.... Got home, had 8 pieces of chicken, NOT EVEN a quarter cup of gravy, the Cole slaw was absolute juice. Pour it on the plate for real. And Biscuits were almost raw in the middle. I was so totally upset I didn't even try to eat it. 25.00. Really. I live way to far out of town to even take it back. But I sure should have. Thanks anyway Jack's. And noway to call this place. PLUS they will not answer the phones
Food: 1
Service: 1
Recommended dishes: Bigger Jack
Travis Atchison
I’m a little upset! I ordered the Big BLT and got home 20 min away to find out I has a plain double Jack. They were not busy at all and we had to wait in the drive through for 30 min on 3 cars that passed through. The fries were super salty… I’m not beyond going back I’m just stating my experience
Atmosphere: 3
Food: 2
Service: 2
N1RuffinFan
Running late for work and had no time to cook breakfast. Jack's is on my route. They gave me nothing that I ordered and I paid more. They don't give you the total until you go to window, so I assumed whatever they say was correct. Did not repeat my order to me at the window. Asked me to pull up, forgot to give my card until I reached out for it. Finally, said I did not have to pull up as she gave me someone else's order. Nothing more disappointing than going through a drive thru to save time only to receive something you did not ask for, and pay more. They did not have any sweetner, which didn't matter because they gave me sweet tea instead of unsweetened (that I poured out).
Second time coming since they opened. Seems poorly managed. We were told they were out of forks and napkins. Our order was wrong again.... but it's fast food so that wasn't that bad. Our food cold and the toast wasn't toasted....just colored bread lol. I don't see them getting any better unless better management steps in.
Atmosphere: 3
Food: 2
Service: 2
Carol Williams
Clean restaurant and very friendly staff. Order was correct, on time, and delicious.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Two Piece Fried Chicken Dinner with Green Beans and Mashed Potatoes Biscuit
My mobile order with Jack’s in Moody. The Welcome to Jack’s greeting at the speaker, then the Have a Nice Day! by the young lady handing me my order at window was so nice. Food was just as ordered.
The food is good when they remember to give you your whole order. Whenever I order more than one meal it’s a 50/50 shot of getting everything I ordered and paid for. I live about 15 minutes away and it’s not worth driving back to the store when I bring back supper for the family and find out that I’m missing a chicken sandwich.
My husband and I just moved to Douglas and we had been to this establishment before. We always loved it and never had a bad experience… until recently.
While moving we just wanted somewhere on the cheaper side to eat so we decided to go here and just go through the drive thru. I ordered a little Jack with ketchup, pickles, and onions only, a fry with a side of bbq sauce, and a drink. My husband ordered a #2 combo. The girl called it back to me correctly and we drove around to pay. When we got our food my burger was wrong and they left out my sauce. I figured it was just an off day. No big deal. I’m not one to complain too much because I know fast food can be hectic & things get messed up.
The reason I am frustrated is because over the past few weeks they have done this every single time. Not once have our orders been right. Not to mention we tried to go in and eat one day and there were so many flies in the restaurant that we were having to fan our food to keep them away. Then my husband watched the employee who was making the sandwiches listening to music instead of listening to her coworkers who were trying to ask her about orders.
I know that no one is perfect and mistakes happen, but this location needs either new employees or new management, because it is going downhill very fast.
Atmosphere: 1
Food: 5
Service: 1
Had an awesome experience at Jack's family restaurant. This was a new experience for me as I'd never been to this restaurant. I ordered The Big Jack sandwich and it was delicious. Served hot and fresh. Employees were very polite and courteous. I really enjoyed the atmosphere of the location. + They have a very well-rounded menu in addition to Great, very delicious ice cream and shakes. Prices were very reasonable and economic. If you're in the mood for some good food, I definitely recommend stopping by and checking them out!
Parking: Very easy to find parking
Kid-friendliness: Very kid friendly
Wheelchair accessibility: Wheelchair friendly and accessible parking and dining
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Two Piece Fried Chicken Dinner with Green Beans and Mashed Potatoes Biscuit, Chicken Wings, Double Biscuit and Gravy, Bigger Jack, Stack of Pancakes, Chicken Finger Dinner 4pc, Chicken Finger Snack 4pc, Bacon Egg & Cheese Biscuit Combo, Fried Chicken 2pc with Biscuit, Fried Chicken Dinner 2pc, Smoked Sausage Biscuit Combo, Big Jack, Grits, Kid's Meal Chicken Fingers, Biscuits & Gravy
The customer service is horrible the woman at the drive thru was horrible towards me and my family and I was nothing but nice I order two apple pies I think the woman walked back there and put two chicken pot pies in the bag and refused to talk to me when I came back up there she sent another employee. I would never go back to Jack's in Douglas my family didn't deserve that at all I do to much for the city of Douglas to be treated like that
Atmosphere: 1
Service: 1
I’ve been here several times and the customer service is absolutely the worst. Nobody wants to be there and it’s a shame, such a nice building built but full of incompetence and ill mannered people. I wish the case was different but it isn’t. I do not recommend. And the review response is oh we will look into and fix this but they have yet to do so. Spend your money elsewhere.
Ok, Itried Jack's in Douglas, GA again on 11/3/2024 and this will be the last time. I asked for an 8pc all-white and they said that they do not do all-white anymore on family boxes. So that is it. Everytime there is something with this place. I will go back to KFC and tell people to do the same.
This review was in the summer of 2024. Food is good but the service is trouble. They are waiting to cook the food when you order. I order online it was supposed to be ready at 12:55 pm. They did not start cooking it until we got there to pick it up. Got the food at 1:30 pm
So I went to Jack's with a 20.00 coupon. 10 piece chicken, mash potatoes, gravy, coleslaw and biscuits.... Got home, had 8 pieces of chicken, NOT EVEN a quarter cup of gravy, the Cole slaw was absolute juice. Pour it on the plate for real. And Biscuits were almost raw in the middle. I was so totally upset I didn't even try to eat it. 25.00. Really. I live way to far out of town to even take it back. But I sure should have. Thanks anyway Jack's. And noway to call this place. PLUS they will not answer the phones
Food: 1
Service: 1
Recommended dishes: Bigger Jack
I’m a little upset! I ordered the Big BLT and got home 20 min away to find out I has a plain double Jack. They were not busy at all and we had to wait in the drive through for 30 min on 3 cars that passed through. The fries were super salty… I’m not beyond going back I’m just stating my experience
Atmosphere: 3
Food: 2
Service: 2
Running late for work and had no time to cook breakfast. Jack's is on my route. They gave me nothing that I ordered and I paid more. They don't give you the total until you go to window, so I assumed whatever they say was correct. Did not repeat my order to me at the window. Asked me to pull up, forgot to give my card until I reached out for it. Finally, said I did not have to pull up as she gave me someone else's order. Nothing more disappointing than going through a drive thru to save time only to receive something you did not ask for, and pay more. They did not have any sweetner, which didn't matter because they gave me sweet tea instead of unsweetened (that I poured out).
Atmosphere: 4
Food: 1
Service: 1
Restaurantji Recommends
Second time coming since they opened. Seems poorly managed. We were told they were out of forks and napkins. Our order was wrong again.... but it's fast food so that wasn't that bad. Our food cold and the toast wasn't toasted....just colored bread lol. I don't see them getting any better unless better management steps in.
Atmosphere: 3
Food: 2
Service: 2
Clean restaurant and very friendly staff. Order was correct, on time, and delicious.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Two Piece Fried Chicken Dinner with Green Beans and Mashed Potatoes Biscuit
Good food, good price
Atmosphere: 5
Food: 5
Service: 5
Always drive thru.....it's ok.
Food: 2
Service: 1
The fries and the burgers were WAY too salty.
Atmosphere: 5
Food: 3
Service: 5
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