I may have had the worst customer service and possibly human interaction in my life at this subway location tonight. At around 9:20pm on 12/29/24, I had to make a stop at this location. My Fiance works the night shift and often asks me to get her late night orders from various restaurants. I understood that it was 40 minutes from their close time and all the option for sandwiches may not be available. When I arrived I saw a worker walking towards the door when I walked in. I immediately said "I'm so sorry that I'm coming in so late, is it still OK to order something real quick?" She proceeded to roll her eyes, let out a deep sigh, and said "What you want?!" I tell her the kind of sandwich and she starts walking to the counter. While she is walking she says "you're lucky because one more minute and I was going to lock that door for the night and you wouldn't have gotten your sandwich, I haven't had a customer in over an hour, and when I don't have a customer for that long I lock up and go home. I have babies waiting on me at home. It has just been me working alone all day." After that long statement I tried my best to lighten the mood with conversation and nothing worked and only negativity remained. This whole thing was ridiculous. What kind of close policy depends on the last customer entry? That's not what the door or Google says. I sympathize with her if she's been working alone, but it seems like the business needs to either shut down or hire more help if it can not operate properly. The poor attitude after I entered and she accepted my business was also distasteful. She also couldn't tost the bun because she said "I can't tost no buns because I shut that off a while ago." Overall a terrible visit, and this really shows how this Subway location operates. I don't entirely blame the worker if this is how the franchise allows her to operate, or how management let's her do things. Again I understand it was late, but it honestly would have been better to just turn me away at the door. If it were a sandwich for me and not my Fiance I would have turned around and left the shop empty-handed and never returned.
Atmosphere: 5
Food: 3
Service: 1
Martina Suttles
No idea what the experience is typically like here. But I placed an online order and it was ready and right in just a few minutes. The lady working behind the counter was absolutely precious and beyond friendly.
Gina Price
This is the 3rd time in 2 weeks that I’ve tried to get food and they are LITERALLY closing up before 8/8:30 with the doors locked before then. It’s ridiculous that a Subway would lock the doors at 8pm. They are rude and could care less. I have worked in service and I know those jobs can be tough and short staffed. But I also know when the owner/company/regional manager needs to be called!No excuses GET IT TOGETHER. The rudeness and locking up whenever they feel like it is ridiculous.
Atmosphere: 1
Service: 1
Kayne McDaniel
They never open the store on time I’m wait late for work on them to open it is 10:02 am 10/31 Thursday this is ridiculous they also turn sign off early around 8-9 o’clock
Service: 1
Keith Williams
Good service
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Cookies
BigTasty RAKE
Agree with the other person rude workers but I think they got new workers and they’re just as rude as before lawd help us
Atmosphere: 1
Food: 5
Service: 1
Private
I literally didn’t have no idea how this place has four stars. It’s probably just cause people are excited. We have subway here cause there’s not much here but every time I come in there, the workers are so rude and condescending. They should literally all be fired and get a whole new team.
Atmosphere: 1
Food: 4
Service: 1
Angela Mullis
Last time I went in to order I couldn't see the food items they had made to choose from. When I asked why she had it all covered up with a big huge silver big metal like thing. Not sure what you call it but I asked why I couldn't see while she made my sandwich and she said oh we dnt have to do that anymore. I said but that's why people come to subway so they can see the food items and see while someone makes your sandwich. I can't think of not one good reason why they would want to change it or cover up the food items so you can't see or choose. It's hard to remember each food item and when you are getting more than one you like to be able to see. Yall should have management do a drop in to check out what they are doing and up to cause I also have seen workers sitting on tables. Get it right. Do better eastman. Have always loved subway.
Atmosphere: 3
Food: 5
Service: 1
Beach Comber
Horrible customer service. I tried to place an order over the phone because the online service wasn't working. The woman there told me that she had a line to the door and could not take my order. Won't be using this sorry excuse for a fast food business ever again.
The managers at this Subway intentionally turn off their internet so they don't have to honor any coupon codes from online or app orders..genius! 🤣
Atmosphere: 2
Food: 2
Service: 3
Tommy Jay
When in to the store and ordered 2 sandwiches one other person came in after us ordered a sandwich and they mixed the other after driving home 20 minutes later found out we had the wrong order called the store explain what happened then hanged up the phone when back to get the order fixed then they said no that’s your problem and asked for a refund they said “Hell No” here is the picture of the of the Rude and unhealthy employees as we left they fellow us out like what the hell.
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Cookies, Sandwich
Troy Udit
Customer service is horrible. I do not recommend this location.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cookies, Sandwich
Keundra Cooper
Sandwiches are always good. The customer service is so bad and the atmosphere is dull.What happened to the old employees? They were so much better!
Atmosphere: 1
Food: 5
Service: 1
Candace Claxton
They are only accepting online orders. NO ORDERING in store. I should have asked to speak to the manager!
I may have had the worst customer service and possibly human interaction in my life at this subway location tonight. At around 9:20pm on 12/29/24, I had to make a stop at this location. My Fiance works the night shift and often asks me to get her late night orders from various restaurants. I understood that it was 40 minutes from their close time and all the option for sandwiches may not be available. When I arrived I saw a worker walking towards the door when I walked in. I immediately said "I'm so sorry that I'm coming in so late, is it still OK to order something real quick?" She proceeded to roll her eyes, let out a deep sigh, and said "What you want?!" I tell her the kind of sandwich and she starts walking to the counter. While she is walking she says "you're lucky because one more minute and I was going to lock that door for the night and you wouldn't have gotten your sandwich, I haven't had a customer in over an hour, and when I don't have a customer for that long I lock up and go home. I have babies waiting on me at home. It has just been me working alone all day." After that long statement I tried my best to lighten the mood with conversation and nothing worked and only negativity remained. This whole thing was ridiculous. What kind of close policy depends on the last customer entry? That's not what the door or Google says. I sympathize with her if she's been working alone, but it seems like the business needs to either shut down or hire more help if it can not operate properly. The poor attitude after I entered and she accepted my business was also distasteful. She also couldn't tost the bun because she said "I can't tost no buns because I shut that off a while ago." Overall a terrible visit, and this really shows how this Subway location operates. I don't entirely blame the worker if this is how the franchise allows her to operate, or how management let's her do things. Again I understand it was late, but it honestly would have been better to just turn me away at the door. If it were a sandwich for me and not my Fiance I would have turned around and left the shop empty-handed and never returned.
Atmosphere: 5
Food: 3
Service: 1
No idea what the experience is typically like here. But I placed an online order and it was ready and right in just a few minutes. The lady working behind the counter was absolutely precious and beyond friendly.
This is the 3rd time in 2 weeks that I’ve tried to get food and they are LITERALLY closing up before 8/8:30 with the doors locked before then. It’s ridiculous that a Subway would lock the doors at 8pm. They are rude and could care less. I have worked in service and I know those jobs can be tough and short staffed. But I also know when the owner/company/regional manager needs to be called!No excuses GET IT TOGETHER. The rudeness and locking up whenever they feel like it is ridiculous.
Atmosphere: 1
Service: 1
They never open the store on time I’m wait late for work on them to open it is 10:02 am 10/31 Thursday this is ridiculous they also turn sign off early around 8-9 o’clock
Service: 1
Good service
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Cookies
Agree with the other person rude workers but I think they got new workers and they’re just as rude as before lawd help us
Atmosphere: 1
Food: 5
Service: 1
I literally didn’t have no idea how this place has four stars. It’s probably just cause people are excited. We have subway here cause there’s not much here but every time I come in there, the workers are so rude and condescending. They should literally all be fired and get a whole new team.
Atmosphere: 1
Food: 4
Service: 1
Last time I went in to order I couldn't see the food items they had made to choose from. When I asked why she had it all covered up with a big huge silver big metal like thing. Not sure what you call it but I asked why I couldn't see while she made my sandwich and she said oh we dnt have to do that anymore. I said but that's why people come to subway so they can see the food items and see while someone makes your sandwich. I can't think of not one good reason why they would want to change it or cover up the food items so you can't see or choose. It's hard to remember each food item and when you are getting more than one you like to be able to see. Yall should have management do a drop in to check out what they are doing and up to cause I also have seen workers sitting on tables. Get it right. Do better eastman. Have always loved subway.
Atmosphere: 3
Food: 5
Service: 1
Horrible customer service. I tried to place an order over the phone because the online service wasn't working. The woman there told me that she had a line to the door and could not take my order. Won't be using this sorry excuse for a fast food business ever again.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Sandwich
Great customer service.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The managers at this Subway intentionally turn off their internet so they don't have to honor any coupon codes from online or app orders..genius! 🤣
Atmosphere: 2
Food: 2
Service: 3
When in to the store and ordered 2 sandwiches one other person came in after us ordered a sandwich and they mixed the other after driving home 20 minutes later found out we had the wrong order called the store explain what happened then hanged up the phone when back to get the order fixed then they said no that’s your problem and asked for a refund they said “Hell No” here is the picture of the of the Rude and unhealthy employees as we left they fellow us out like what the hell.
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Cookies, Sandwich
Customer service is horrible. I do not recommend this location.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cookies, Sandwich
Sandwiches are always good. The customer service is so bad and the atmosphere is dull.What happened to the old employees? They were so much better!
Atmosphere: 1
Food: 5
Service: 1
They are only accepting online orders. NO ORDERING in store. I should have asked to speak to the manager!
Atmosphere: 1
Food: 1
Service: 1
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