Mobile ordered at 1150 for pickup at 1210, arrived at 1210, order received at 1225. No sense of urgency shown by staff thru driveup window and no apologies. Visit at your own risk, not for me....
Atmosphere: 1
Food: 4
Service: 1
Eric Fields
This chipotle is the worst I have been there 3 in a week and every time they never have any fajita veggies and if you ask for them they tell you it will take 40 minutes and they don't have anyone one to make them and that's what a manager told me! As a manger she should have made the fajita veggies!!!
Atmosphere: 4
Food: 2
Service: 1
R B
This location is horrible. My husband ordered a steak burrito bowl, chips, and salsa and was refused a cup of water to go with his meal. He was told they don't allow people cups of water any longer and he'd need to pay for a soda, tea, or bottle of water. We drink water with meals to avoid sugar. The bottled water only idea is horrible for the environment. When a customer pays over $15, they should not be refused a cup of water. VERY unprofessional and insulting to customers. That is setting aside how long it takes them to process a line in a timely manner on a routine basis. The work ethic is not there. On the flip side, at least the chips were well salted that day.
Atmosphere: 1
Food: 3
Service: 1
Len Pritchett
Can’t say one positive thing about this place. Person at counter was on her phone, never made eye contact, and just ignored us. Others just looked at the floor and acted like we weren’t there. We had to initiate. Awful and willfully bad service. Management needs to be replaced and possibly the employees too.
Atmosphere: 1
Food: 1
Service: 1
Just Justice
I came in on 11/21/25 at 6:25 pm and was told by a staff member while laughing they were out of everything. Picco, guacamole , cheese , chicken and steak. I inquired did they have queso and he said no and they all bust out laughing saying just kidding. They were happy to see the line of customers walk out .The staff was extremely unprofessional and had me waiting over 20 minutes and did not check up on me . They were inconsiderate by laughing and holding personal conversations. I had a hard day and just wanted to get a meal and was met with this energy it truly disappointed me . I even inquired how long on steak and was met with it takes the same time as carne asada .
Atmosphere: 1
Food: 1
Service: 1
B J Wieland-Doucet
Will NEVER go back to this place. Was dirty, less than friendly service & out of most of the things I wanted.
Atmosphere: 1
Food: 1
Service: 1
Leonta Phillips
Yesterday, on November 16, 2025, I went to Chipotle intending to order some food. Upon arrival, I was informed that orders were only accepted online, which I complied with by placing an order for two bowls. However, I noticed that one of the bowls included numerous side items that I had explicitly wanted omitted. When I arrived to pick up my order, I checked the bag and discovered that none of my requested side items were included; instead, all the side items had been added to the bowl itself. I addressed this issue with the staff, expressing my concern and requesting a correction. The employee stated he would get his manager, describing her as the one with red dreadlocks, yet she provided no name. When the manager arrived at the window, I explained my situation, but she simply walked away without addressing my concerns, which I found to be quite unprofessional. I then entered the store, but the staff continued to exhibit the same dismissive attitude, despite the store being open for orders. Ultimately, I chose to leave without my food. It is incredibly frustrating to simply expect my order to be correct, as anyone would. The behavior displayed by the manager and some of the staff is decidedly unprofessional. If they are dissatisfied with their positions, they ought to seek employment elsewhere.
Atmosphere: 1
Food: 1
Service: 1
Roy Mcilwaine
Your Fairburn, GA location can't even take an order at the counter at 5.30pm? How do you plan to stay in business!
Atmosphere: 1
Food: 1
Service: 1
Juan Dominguez
Went today @11:30AM on 11/16- to get some lunch. Usually a regular there. I was turned away upon entering because the POS system shut down or something and that they can’t take any orders until it’s fixed. Yet , I noticed they gave out takeout / DoorDash bag orders. I asked if I can place orders online for takeout. Some lady there said no which made no sense. Lady needs to be fired is she don’t want to work as she seems very annoyed…,
Atmosphere: 2
Food: 5
Service: 1
Delilah Allen
I waited 30 mins for 1 cup of queso, I could make it at home in less time.
I don’t think corporate care about this location. I took time to read the reviews and they all align with my issues. Always out of fajitas and gets an attitude when you ask to get it from the other side for online orders. They let me walk out instead of getting ingredients from the other side . New management please .
ashley
Young man and woman at pick up window + manager on 11/7/2025 9:50pm very poor customer service won’t be returning will be contacting corporate.
Atmosphere: 1
Food: 1
Service: 1
Nathanael Fisher
Really skimpy on the the meat portions and didn’t taste fresh c
Mobile ordered at 1150 for pickup at 1210, arrived at 1210, order received at 1225. No sense of urgency shown by staff thru driveup window and no apologies. Visit at your own risk, not for me....
Atmosphere: 1
Food: 4
Service: 1
This chipotle is the worst I have been there 3 in a week and every time they never have any fajita veggies and if you ask for them they tell you it will take 40 minutes and they don't have anyone one to make them and that's what a manager told me! As a manger she should have made the fajita veggies!!!
Atmosphere: 4
Food: 2
Service: 1
This location is horrible. My husband ordered a steak burrito bowl, chips, and salsa and was refused a cup of water to go with his meal. He was told they don't allow people cups of water any longer and he'd need to pay for a soda, tea, or bottle of water. We drink water with meals to avoid sugar. The bottled water only idea is horrible for the environment. When a customer pays over $15, they should not be refused a cup of water. VERY unprofessional and insulting to customers. That is setting aside how long it takes them to process a line in a timely manner on a routine basis. The work ethic is not there. On the flip side, at least the chips were well salted that day.
Atmosphere: 1
Food: 3
Service: 1
Can’t say one positive thing about this place. Person at counter was on her phone, never made eye contact, and just ignored us. Others just looked at the floor and acted like we weren’t there. We had to initiate. Awful and willfully bad service. Management needs to be replaced and possibly the employees too.
Atmosphere: 1
Food: 1
Service: 1
I came in on 11/21/25 at 6:25 pm and was told by a staff member while laughing they were out of everything. Picco, guacamole , cheese , chicken and steak. I inquired did they have queso and he said no and they all bust out laughing saying just kidding. They were happy to see the line of customers walk out .The staff was extremely unprofessional and had me waiting over 20 minutes and did not check up on me . They were inconsiderate by laughing and holding personal conversations. I had a hard day and just wanted to get a meal and was met with this energy it truly disappointed me . I even inquired how long on steak and was met with it takes the same time as carne asada .
Atmosphere: 1
Food: 1
Service: 1
Will NEVER go back to this place. Was dirty, less than friendly service & out of most of the things I wanted.
Atmosphere: 1
Food: 1
Service: 1
Yesterday, on November 16, 2025, I went to Chipotle intending to order some food. Upon arrival, I was informed that orders were only accepted online, which I complied with by placing an order for two bowls. However, I noticed that one of the bowls included numerous side items that I had explicitly wanted omitted. When I arrived to pick up my order, I checked the bag and discovered that none of my requested side items were included; instead, all the side items had been added to the bowl itself.
I addressed this issue with the staff, expressing my concern and requesting a correction. The employee stated he would get his manager, describing her as the one with red dreadlocks, yet she provided no name. When the manager arrived at the window, I explained my situation, but she simply walked away without addressing my concerns, which I found to be quite unprofessional.
I then entered the store, but the staff continued to exhibit the same dismissive attitude, despite the store being open for orders. Ultimately, I chose to leave without my food. It is incredibly frustrating to simply expect my order to be correct, as anyone would. The behavior displayed by the manager and some of the staff is decidedly unprofessional. If they are dissatisfied with their positions, they ought to seek employment elsewhere.
Atmosphere: 1
Food: 1
Service: 1
Your Fairburn, GA location can't even take an order at the counter at 5.30pm? How do you plan to stay in business!
Atmosphere: 1
Food: 1
Service: 1
Went today @11:30AM on 11/16- to get some lunch. Usually a regular there. I was turned away upon entering because the POS system shut down or something and that they can’t take any orders until it’s fixed. Yet , I noticed they gave out takeout / DoorDash bag orders. I asked if I can place orders online for takeout. Some lady there said no which made no sense. Lady needs to be fired is she don’t want to work as she seems very annoyed…,
Atmosphere: 2
Food: 5
Service: 1
I waited 30 mins for 1 cup of queso, I could make it at home in less time.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Always out of items
Atmosphere: 1
Food: 1
Service: 1
I don’t think corporate care about this location. I took time to read the reviews and they all align with my issues. Always out of fajitas and gets an attitude when you ask to get it from the other side for online orders. They let me walk out instead of getting ingredients from the other side . New management please .
Young man and woman at pick up window + manager on 11/7/2025 9:50pm very poor customer service won’t be returning will be contacting corporate.
Atmosphere: 1
Food: 1
Service: 1
Really skimpy on the the meat portions and didn’t taste fresh c
Atmosphere: 2
Food: 1
Service: 1
The food is great
Atmosphere: 5
Food: 5
Service: 5
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