I was sitting in drive thru for about 7 min I said hello and some polite employee told me ma’am you see we are busy ! For gods sake it’s a DT drive thru some mystery shoppers should hit this spot they are very unprofessional here !! 3/26/2025 time 12:30pm
Service: 1
Shays fully Domesticated
I have been a customer of this particular Dunkin since it was here in the area. I always get a small hot coffee or sugars for cream inside a medium cup now I never had a problem ever, but since I’ve been having issues and had to make a Google report Negative review, I have been told that I would have to pay for a medium cup. I feel like that is unbiased I feel it’s unfair and it’s amazing how people will change when they can get their store in order. Miss Dora has my number. I have hers as well and she has yet to ridicule those employees that are unprofessional Young adults that she have working there disrespectful so I take this as if my business is no need no longer need it and I will never come here again and I will continue to leave a negative review for this location. Every single chance I get and clearly the store is going down because you can see how many negative reviews this place have gotten in the last several months management ownership needs to be known of this issue.
Atmosphere: 1
Food: 3
Service: 1
L H
Service is trash !!!! The young again there make you hate you love coffee. Always on the phone always slow and very dis. The manager can’t keep decent employees so I will have to stop spending my money at this location . Until they get better employees.
Atmosphere: 1
Food: 4
Service: 1
S H
Unfortunately, I cannot leave a zero star this place has gone down in over the years that I have been going to this Dunkin. I am a citizen in the community of Fairburn and these young adults come in wanting a job but like the respect or ability to do a job as simple as a barista I have spoke to management many many times have her number on speed dial and I have yet to always receive the most disrespect when I come here on the second shift I have pictures. I have videos of being disrespected several times. I’m not sure if the owner knows what’s going on at his location however, I will continue to leave a negative review every single chance I get once this issue is fixed. I stopped going to this location, but this is my local Dunkin so I’m guessing I’m just gonna have to get up a little bit earlier go a little bit further to get the respect and customer service because I am a pain customer. This is ridiculous. The disrespect is getting very very is it’s getting horrible
O-haji Moncrief
I never really have a problem at this Dunkin', but the drive-thru line was long, so I decided to walk in. I was the only customer. I started to order my food and was told, 'They aren't doing food.' I stood there confused because what are you doing then? I was told just donuts. So, it's not that you don't have food; you just aren't making the food. I get if you are short-staffed, but let people know you are short-staffed; that's better than saying, 'We aren't doing food.'
Food: 1
Service: 2
Derek Jones
Better than the ones in Newnan area.
Atmosphere: 4
Food: 4
Service: 4
Alfred James
Quite possibly the worst service of all Dunkin’ Donuts in America
Niki Prophet
I pulled up to order, they took my order however I sat at the windows for 20 minutes with no communication at all from anyone until I asked what is the problem only for the person at the window to say they got to put the drawer in! You couldn't come to the window and say that instead of letting me sit there! Customer service had become the absolute worst! At 7am give people the respect of what is going on!
Atmosphere: 1
Food: 1
Service: 1
Simply Syera
They are literally the worst Dunkin’ Donuts . The food is cold and the drive through worker who is always there in the morning ( young girl with Locs) has the worst attitude. I don’t wish I could say it’s stops with her but the manager rude too.
Atmosphere: 1
Food: 1
Service: 1
B G
Awful service. I stopped going here a year ago because I would make compliaints and there was no improvement in customer service. Today on a Saturday. There was no one here but me yet it took them 5 min to take my order and 5 min to make my cup of coffee. I won’t be back. Looks like all 6 of the workers inside were fulfilling the drive through orders. Smh. New management please
Terrible management- Sundays are too busy to be short staffed / slower employees working. It's hectic and unfair to the employees Fast food is supposed to be fast paced
Koda King
Stood in line for 10 mins and no one acknowledged that I was even there. I walked out and would never recommend this place.
Atmosphere: 1
Food: 2
Service: 1
Nico Ebama
DO NOT COME HERE SATURDAY AFTERNOON! They have the most incompetent workers. How are you going to take my order and when I get to the window to pay you tell me of we don't have XYZ. When I say I just spoke to som.... you cut me off "I didn't take your order" . We say we need a refund. "OH we can't do that..." AIYO DUNKIN! If can't properly serve people at this time. CLOSE FOR THE DAY! I usually like Dunkin. But this... This is bullshit.
Atmosphere: 1
Food: 1
Service: 1
W P
The very best Dunkin I have ever visited. The employees are so nice and work very hard. Always a pleasure to visit ❤️
Atmosphere: 5
Food: 5
Service: 5
Lacey Cameron
Extreme (ridiculous amount of extreme) long wait times and awful (extremely awful) customer service. Would not recommend this location unfortunately.
I was sitting in drive thru for about 7 min I said hello and some polite employee told me ma’am you see we are busy ! For gods sake it’s a DT drive thru some mystery shoppers should hit this spot they are very unprofessional here !! 3/26/2025 time 12:30pm
Service: 1
I have been a customer of this particular Dunkin since it was here in the area. I always get a small hot coffee or sugars for cream inside a medium cup now I never had a problem ever, but since I’ve been having issues and had to make a Google report Negative review, I have been told that I would have to pay for a medium cup. I feel like that is unbiased I feel it’s unfair and it’s amazing how people will change when they can get their store in order. Miss Dora has my number. I have hers as well and she has yet to ridicule those employees that are unprofessional Young adults that she have working there disrespectful so I take this as if my business is no need no longer need it and I will never come here again and I will continue to leave a negative review for this location. Every single chance I get and clearly the store is going down because you can see how many negative reviews this place have gotten in the last several months management ownership needs to be known of this issue.
Atmosphere: 1
Food: 3
Service: 1
Service is trash !!!! The young again there make you hate you love coffee. Always on the phone always slow and very dis. The manager can’t keep decent employees so I will have to stop spending my money at this location . Until they get better employees.
Atmosphere: 1
Food: 4
Service: 1
Unfortunately, I cannot leave a zero star this place has gone down in over the years that I have been going to this Dunkin. I am a citizen in the community of Fairburn and these young adults come in wanting a job but like the respect or ability to do a job as simple as a barista I have spoke to management many many times have her number on speed dial and I have yet to always receive the most disrespect when I come here on the second shift I have pictures. I have videos of being disrespected several times. I’m not sure if the owner knows what’s going on at his location however, I will continue to leave a negative review every single chance I get once this issue is fixed. I stopped going to this location, but this is my local Dunkin so I’m guessing I’m just gonna have to get up a little bit earlier go a little bit further to get the respect and customer service because I am a pain customer. This is ridiculous. The disrespect is getting very very is it’s getting horrible
I never really have a problem at this Dunkin', but the drive-thru line was long, so I decided to walk in. I was the only customer. I started to order my food and was told, 'They aren't doing food.' I stood there confused because what are you doing then? I was told just donuts. So, it's not that you don't have food; you just aren't making the food. I get if you are short-staffed, but let people know you are short-staffed; that's better than saying, 'We aren't doing food.'
Food: 1
Service: 2
Better than the ones in Newnan area.
Atmosphere: 4
Food: 4
Service: 4
Quite possibly the worst service of all Dunkin’ Donuts in America
I pulled up to order, they took my order however I sat at the windows for 20 minutes with no communication at all from anyone until I asked what is the problem only for the person at the window to say they got to put the drawer in! You couldn't come to the window and say that instead of letting me sit there! Customer service had become the absolute worst! At 7am give people the respect of what is going on!
Atmosphere: 1
Food: 1
Service: 1
They are literally the worst Dunkin’ Donuts . The food is cold and the drive through worker who is always there in the morning ( young girl with Locs) has the worst attitude. I don’t wish I could say it’s stops with her but the manager rude too.
Atmosphere: 1
Food: 1
Service: 1
Awful service. I stopped going here a year ago because I would make compliaints and there was no improvement in customer service. Today on a Saturday. There was no one here but me yet it took them 5 min to take my order and 5 min to make my cup of coffee. I won’t be back. Looks like all 6 of the workers inside were fulfilling the drive through orders. Smh. New management please
Atmosphere: 5
Food: 1
Service: 1
Restaurantji Recommends
Terrible management- Sundays are too busy to be short staffed / slower employees working. It's hectic and unfair to the employees
Fast food is supposed to be fast paced
Stood in line for 10 mins and no one acknowledged that I was even there. I walked out and would never recommend this place.
Atmosphere: 1
Food: 2
Service: 1
DO NOT COME HERE SATURDAY AFTERNOON!
They have the most incompetent workers. How are you going to take my order and when I get to the window to pay you tell me of we don't have XYZ. When I say I just spoke to som.... you cut me off "I didn't take your order" . We say we need a refund. "OH we can't do that..." AIYO DUNKIN! If can't properly serve people at this time. CLOSE FOR THE DAY! I usually like Dunkin. But this... This is bullshit.
Atmosphere: 1
Food: 1
Service: 1
The very best Dunkin I have ever visited. The employees are so nice and work very hard. Always a pleasure to visit ❤️
Atmosphere: 5
Food: 5
Service: 5
Extreme (ridiculous amount of extreme) long wait times and awful (extremely awful) customer service. Would not recommend this location unfortunately.
Atmosphere: 1
Food: 3
Service: 1
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