Planet Smoothie

I came around closing time, I even tipped and she barely put any fruit in there, she forgot to add nutella until i was walking out the door and she remebered. I will now add a photos of how my açaí bowl usually looks AND i paid for extra nutella and this is what i got. She also added Honey??? When that isn’t included in the bowl it tastes digusting.

On the date of order the store was only accepting online orders. I placed my order and returned we’ll within the time frame stated and my order was not prepared and the employees had no idea of what order I placed , the bowl was made immediately after they asked for verification of my order.

When I opened my bowl, a long string of hair was on top of the bowl. I immediately returned my bowl and refused for the order to be remade and requested a refund instead. The system was down and the employees had no idea on how to complete the return and needed to contact the manager who still was not able to provide with me with a refund. I have not had any follow up since my return and left my contact information for the manager to call but I have not been contacted to get the refund complete. I am hoping to hear back from the manager before I have to move forward with disputing the charge through my bank. I traveled from out of state and Planet Smoothie was on the only healthier eating options in the order and I chose to go there just because of that. It was my first and last time visiting.

In the I would suggest that employees wear hair nets when working so closely with food.

Atmosphere: 4

Food: 1

Service: 2

I am extremely frustrated with my experience today. I placed an online order for curbside pickup at 3:20 PM and arrived at the scheduled time of 4:15 PM. I parked my car directly in front of the store, following the instructions to call upon arrival. However, I did not receive an answer after my call. After sitting in my car for 2-3 minutes without any response, I decided to go inside. To my dismay, my order was still not ready. When I inquired, the staff told me to wait another 5 minutes. Ultimately, I did not receive my order until around 4:35 PM. This raises a critical question: what is the point of offering curbside pickup if my calls are ignored? This lack of service needs to be addressed.

Service: 1

Always good!

Atmosphere: 5

Food: 5

Service: 5

Sooooo good ! My açaí bowl was nice and filled & very filling.

Atmosphere: 5

Food: 5

Service: 5

Always clean inside have a nice smell as well friendly good service.

Atmosphere: 5

My first time trying planet smoothie. I ordered the bowl and I was very pleased. The staff was friendly and I got a lot for money.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Nutty Brazilian Bowl

Never been here before today and ive lived here for about 7 months. I was always partial to Jamba Juice...but this place is SOOOOO MUCH BETTER! We got the Java the Nut (coffee, banana, peanut butter and something else) and we got the Fuji Island Breeze (coconut water, greens, pineapple and some other stuff lol) but it is so fresh and yummy!!

The ladies there are very attentive, knowledgeable and kind. Thanks guys, definitely gained a customer!!

Great service but please someone just take a moment to update the hours of operation to not inconvenience customers

Hats off to Planet Smoothie going back

Made an online order and it was ready pretty quick. Store is very clean and all the employees seemed nice. I personally am more of a fan of smoothie king because for some reason planet smoothie just doesn’t blend the smoothie enough for me/are less smooth. Still good though.

Great smoothies!!!

Love this smoothie location, they are always clean and smell clean. Smoothie is always good and made right ... and the staff are always nice and helpful. Thanks Allie

I work at Chattahoochee Hill Charter School, the most existing time of my day is when I walk into this store, Ms. Tara and Bae, always welcoming me with abundance of joy and happiness! Best experience ever!!Luv❤️Officer Smith :

Terrible service. First I watched four people who ordered after me walk in and out of this establishment with their purchase. I’m guessing what I ordered was complicated (I didn’t make any modifications to the smoothie) because the cashier came off of the register to make mine while the girl on the line skipped over my order and completed four orders. Then the girl proceeds to ask me if I wanted it thick or not thick. I told her I have never been asked that before and I get this exact order every time I go to PS which is multiple times per week. She continued to ask me that same question until I said I would prefer a refund to which she responded “Really?”. I wasn’t rude and she wasn’t rude but it was obvious that she wasn’t happy about my decision. I got my refund and went to the next closest PS and got my order without incident. Better training is needed.