Zaxby's Chicken Fingers & Buffalo Wings

Over all great they just need some sales training

Atmosphere: 3

Food: 5

Service: 4

I’m not sure why i even bother leaving a review… i know nothing will change… but it’s like people have no pride in providing food service. It’s 12:09, It was not busy, and the service was awful. The young lady taking my order had me repeat 4 times because of so much laugher coming through the drive thru speaker. Very unprofessional! The lady presenting food was the best. But did you guys even try on this sandwich? Will not be back. I’ve tried but i can’t keep getting bad service

HORRIBLE! Ordered online for curbside pickup, it said it'll be ready in 15-17mins. I get there I had to call them to come outside because I was waiting 20mins in the parking lot for the wrong order with missing items. The male manager (with colorful finger nails) was a little sassy as well.

Atmosphere: 2

Food: 3

Service: 2

Don’t recommend this one at all

30 minutes in to get through the drive-through, then told it would be 7 more minutes before the food before the food would be cooked. Left with no food

Got a grill chicken sandwich with lettuce only, but got a regular sandwich when I told them about the mistake they just wiped off and gave it back to me, I am allergic to ranch, very poor customer service, and worst endangering your customers.

I’m writing to express my frustration with a recent experience at one of your locations. I had to wait over 20 minutes for my order, which is well beyond a reasonable wait time. On top of that, I was charged twice and had to wait for a refund, adding to the inconvenience.

This level of service is disappointing and does not reflect the standard I’ve come to expect from Zaxby’s. I hope you will address this issue and ensure better service in the future.

Atmosphere: 2

Food: 3

Service: 1

Ryan is amazing guy come to this Zaxbys amazing food great service ‼️

Atmosphere: 5

Food: 5

Service: 5

The service was subpar, no acknowledgment for about 5 minutes until someone came in from outside and asked if we were being helped. The food was disappointing as well. The tiny chicken pieces I received were dry, and the sauce that it was dipped in didn't help it at all. It's my first experience with a Zaxksby eatery, so I won't write the franchise off just yet.

Atmosphere: 3

Food: 2

Service: 3

Was very unhappy with how my food was presented. Ordered a chicken strip meal with fries and coleslaw. Coleslaw was not in an individual cup to avoid being mixed in with the fries. WHAT A MESS!!!

Atmosphere: 4

Food: 1

Service: 3

If I could leave negative stars, I would. This is easily the worst experience I've ever had at any restaurant, and that's not an easy bar to set. First of all, the service was painfully slow, and people were running around without even acknowledging that we were waiting. The girl who eventually took our order was pretty dense; my wife ordered an extra ranch dressing for her salad, and the girl rang it up as ranch sauce. When my wife brought it up and said she was wanting an extra ranch dressing for her salad, she was told by the girl that she couldn't do that. When my wife questioned why she couldn't buy an extra, the girl suddenly entered the realm of some intelligence and realized what my wife was asking. But...

While we were still ordering, it was announced they were out of both fries and chicken fingers (you know, the staples of the restaurant?!), and I was getting a Zax Snack Meal, which I now couldn't get. My wife just said to void the whole order. She got 2 large drinks instead for the road, but the awfulness didn't end there.

The sweet tea tasted like rotten feet -- it was definitely old, or they never clean their container. I poured mine out and got cream soda. My wife, who doesn't drink soft drinks, was going to get lemonade... but, of course, both machines were out (probably due to the awful tea). She opted for orange Hi-C instead, and the left machine (the right one was out...) squirted the undiluted syrup all over the cup, her arm, and her shirt. It was basically dye since a simple trip to the bathroom wouldn't remove the orange stain from her arm or shirt. Since there was nothing else she wanted, and there was no way we were waiting and trying to get a refund, she just got water (that she paid $3 for), and we left in disgust.

Unfortunately that wasn't the end. After going to a Zaxby's closer to home, we realized that the girl lacking any intelligence at the register gave us 2 medium cups, despite charging us for large. So we were out $6 for water and a medium drink I wasn't even that interested in getting. We will NEVER return to this location again! -5 stars!

Atmosphere: 1

Service: 1

5/22/2025
Drive through was very slow. Food actually was not bad.

They don't sell tea by the gallon

Atmosphere: 3

Food: 3

Service: 2

The inside don’t open at 11 and the drive thru don’t move at at

Service: 1

This is the slowest Zaxby's I have ever been too.

Atmosphere: 4

Food: 4

Service: 2

Not good. Chicken was not crispy, and it sat around before getting to me. Fries were over salted and wimpy. Toast was best part. I couldn't eat the chicken due to the amount of salt added to everything. Definitely more than I'm used to from other zaxbys. Service was slow & not great. Best part of this experience was the little lady at the counter trying to keep a smile on her face while chaos ensued around her.

Atmosphere: 1

Food: 1

Service: 1