Dairy Queen Grill & Chill

When I entered the store, not a single employee greeted me; instead, they kept talking among themselves. Eventually, a young man came from the drive-thru to assist me he was very nice and manner able . Meanwhile, a foreign man came straight out of the restroom and began preparing ice cream without wearing gloves or washing his hands at the dessert station. Atp I was annoyed and disgusted so I left . This is not the first encounter at this location I will not return

Atmosphere: 1

Food: 1

Service: 1

Had a nice malt& peanuts!

I came to this Dairy Queen and had one of the worst experiences I’ve ever had. I ordered an orange cream shake, and instead of using the proper bottle of orange flavoring that was sitting right there, the manager an Indian guy scooped out some thick, chunky orange sauce from a used sundae cup and put it straight into both mine and my wife’s shakes. That’s not just lazy, it’s nasty. I don’t know what kind of standards y’all have here, but that was beyond unprofessional and honestly unacceptable.

Atmosphere: 2

Food: 1

Service: 3

Clean and quick

Atmosphere: 5

Food: 5

Service: 5

Rude staff that don’t know how to read and provide orders appropriately. Please teach customer service and empathy to our young people.

Atmosphere: 3

Food: 2

Service: 1

At 9:30pm, on my nieces graduation day, the doors were locked. There was a family inside and the store team said the kitchen was closed. The sign stated the store closed at 10pm. The team stated “the kitchen is closed but the drive thru is open” so my niece and her friends went through the drive thru. The rude girl became argumentative with what was available to purchase so my niece left with no ice cream and went to another establishment. There is no option for no stars.

Atmosphere: 1

Food: 1

Service: 1

Tried to charge me $.99 for sauce and then tried to insinuate that i wanted free food, so I returned everything. I paid $13 for food that I would like to eat my way. I didn't make a scene i just explained i paid $13 for food and $1 is too expensive for sauce. They proceeded to talk about me badly in my face. I'm Muslim as well sir and certain key words weird said that were insulting. You never know who can understand you. Have better customer service and check your prejudices

Atmosphere: 1

Food: 3

Service: 1

Ice cream to expensive Banana split 8.00

Atmosphere: 5

Food: 4

Service: 5

Pleasant experience

Atmosphere: 3

Food: 3

Service: 3

Overpriced and disappointing. I ordered chicken tenders for myself and my kids, spending $48 on three meals and two ice cream blizzards. The chicken tenders were dry and tasted old. The chocolate blizzard was awful, and when I asked to exchange it for something else, the staff acted as if they didn’t understand English. The employee refused to swap it out. My son ended up throwing his meal away. I won’t be coming back—total waste of money.

Atmosphere: 1

Food: 1

Service: 1

I have to second that review, Jacobi was excellent!

Atmosphere: 5

Food: 5

Service: 5

Jacobi had amazing customer service. When asked if the ice cream ever fell out when the flipped it, he responded “never because we make it right every time” and if that’s not the best response from an employee then idk what is. Otherwise he was very kind and patient!

Atmosphere: 5

Food: 5

Service: 5

Staff is very nice. Food is always good and hot.

Atmosphere: 5

Food: 5

Service: 5

Request two mini blizzards but received soft melted ice cream instead. Very disappointed. We’ve gotten the salted caramel truffle several times before and by the time we get home it’s usually still very thick, but today it was soft melted ice cream. I called the DQ restaurant but no one answered hence reason for this post.

Service: 3

Great food and service!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Banana Split