Marble Slab Creamery

(Feb 9th) They close at 7pm according to the sign on the door but at 6pm they already put away a lot of their items. Anything I asked for, they said they didn’t have. Smh

Thanks for going the extra mile to help me get a cake for my son’s birthday even though it was 7 minutes after working hours! The guy there opened the door lock ( he was already cleaning the place too!) and let me in to get the cake when he knew it’s for my son’s birthday! Thanks for a great customer service.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Birthday Cake

Friendlinessand ice cream was great. I tried the cookie Sundaye for the first time and it was amazing.

Atmosphere: 5

Food: 5

Service: 5

Amazing customer service , very friendly environment! Ice cream is very good.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chocolate Chip Cookie

Cookies are just GREAT AMERICAN COOKIES so those been consistent for years.. I see bad reviews on customer service., dude with the hair was cool.... I didnt hv any issues.... I do think when you get a cookie sandwich put it In a bowl and not a paper sheet. Y'all do know it's 100 degrees outside right. Ice melts....Good experience though.. Kudos to cheesecake ice cream.

Really good ice cream... customer service was a little off one iof the servers shorted my son on portion size and gave him the wrong flavor ice cream

I was very disappointed to find out that you can not get your toppings mixed on the slab, if you arrive an hour before closing ( according to one of the employees) The taste is not the same on an ice cream cone, so my husband and Ieft without our treat. ☹️

Disrespectful staff (Naomi specifically) + Dishonest management + freezer-burnt product. I will never eat here again. I will always encourage my friends, family, and co-workers to go elsewhere for birthdays, special events, or just because date nights. Please continue reading if you are interested in my not-so-brief rant. I visited this location a few weeks ago u0026 requested a refund after taking a bite of my strawberry cheesecake icecream. I explained to an employee that the strawberries were freezer burnt u0026 I had lost my appetite. The employee sought out their manager on the floor (Naomi) who began arguing with me about the following (1) there was no such thing as freezer burn (2) she was present when the shipment arrived that morning (3) I needed to watch my tone because my request was unacceptable u0026 I had made the other staff uncomfortable. At this point she called the owner of the location who assured me that I would be refunded for the product in a few days because no one that was present at the time of the transaction was authorized to do such a thing. I agreed with the manager u0026 attempted to apologize for any hurt feelings I may have caused by requesting a refund, but Naomi rolled her eyes and motioned for me to leave. After a week I called to inquire about the refund. The manager returned my call shortly thereafter to inform me that he had processed the refund u0026 there was a problem with my credit card company. I have called the credit card company u0026 there is no pending refunds or returns from this establishment. It has been 3 weeks. In short, I was sold a bad product u0026 refused a refund. I was lied to in order to neutralize the situation u0026 ensure an unproblematic exit. It was $9. I am not worried about the money at this point — it is the principle of the matter. Do not lie to your customer base. Please educate your staff on conflict resolution u0026 how to recognize aggression vs personal feelings of intimidation when asked a direct question. The other staff members present at this time were EXCELLENT! The young man that made the ice cream that I was trying to get refunded did a wonderful job u0026 was very thoughtful in his process. The young woman that processed my order u0026 greeted me when I came in was totally lovely. Please find a more suitable floor manager to support these young staff members — they deserve better!

Disrespectful staff (Naomi specifically) + Dishonest management + freezer-burnt product. I will never eat here again. I will always encourage my friends, family, and co-workers to go elsewhere for birthdays, special events, or just because date nights.Please continue reading if you are interested in my not-so-brief rant.I visited this location a few weeks ago & requested a refund after taking a bite of my strawberry cheesecake icecream. I explained to an employee that the strawberries were freezer burnt & I had lost my appetite. The employee sought out their manager on the floor (Naomi) who began arguing with me about the following (1) there was no such thing as freezer burn (2) she was present when the shipment arrived that morning (3) I needed to watch my tone because my request was unacceptable & I had made the other staff uncomfortable. At this point she called the owner of the location who assured me that I would be refunded for the product in a few days because no one that was present at the time of the transaction was authorized to do such a thing. I agreed with the manager & attempted to apologize for any hurt feelings I may have caused by requesting a refund, but Naomi rolled her eyes and motioned for me to leave. After a week I called to inquire about the refund. The manager returned my call shortly thereafter to inform me that he had processed the refund & there was a problem with my credit card company. I have called the credit card company & there is no pending refunds or returns from this establishment. It has been 3 weeks. In short, I was sold a bad product & refused a refund. I was lied to in order to neutralize the situation & ensure an unproblematic exit. It was $9. I am not worried about the money at this point — it is the principle of the matter. Do not lie to your customer base. Please educate your staff on conflict resolution & how to recognize aggression vs personal feelings of intimidation when asked a direct question. The other staff members present at this time were EXCELLENT! The young man that made the ice cream that I was trying to get refunded did a wonderful job & was very thoughtful in his process. The young woman that processed my order & greeted me when I came in was totally lovely. Please find a more suitable floor manager to support these young staff members — they deserve better!

Good cookies. Good service.

Words cannot explain how kind Julia was with me throughout my experience. I had a complex milkshake order and she gladly walked me through the process of making it with a smile! Super understanding and open to helping the customer. Julia is an employee to be kept!

Great interaction with an employee and manager to make sure I was satisfied..plus the brownies are so excellent

They do not have it together. The manager making cakes without hairnet while watching tv on her phone/ FaceTiming

The best sugar cookies you'll ever want to have

Ice cream was delicious!