Zero stars (if I could).
Ah, the fine art of customer service—something that Michael, the illustrious manager at Marco’s, must have skipped the day they covered “basic human decency.”
Let’s break down this absolute masterpiece of an experience:
• Ordered food. (Simple enough, right?)
• DoorDash stole it. (Not Marco’s fault—life happens. We get it.)
• They remade it. (Great! Progress!)
• Promised a driver in under 10 minutes. (Fantastic! A glimmer of hope!)
• The Dasher… left. WITHOUT. OUR. ORDER. (And no one thought, Hey, maybe we should call the customer?)
Fast forward nearly two hours—yes, TWO HOURS—into this ordeal, and our food had been sitting there for 40 minutes. Instead of, I don’t know, maybe remaking it AGAIN or giving a single shred of concern, Michael’s response? Oh well, it’s on the way. No apology. No explanation. Just pure, unfiltered indifference.
At this point, my wife had already dealt with enough of the nonsense, so I stepped in. Called from her phone—got put on hold for nearly five minutes. Called from mine—Michael answers like it’s a normal Tuesday. Interesting.
When I finally get him to explain what in the world happened, he’s short, rude, and clearly doesn’t care. I calmly let him know that this is not how you run a business unless, of course, the goal is to drive customers straight into the welcoming arms of Chick-fil-A (which is exactly where we ended up).
Oh, and judging by other reviews? This isn’t just a bad night—this is a pattern. So, Marco’s, congrats! You’ve successfully turned a simple pizza order into a legendary tale of failure.
Would I recommend? Not unless you enjoy cold pizza, long waits, and being treated like an inconvenience.
PS—Hey, Michael, maybe try pretending to care next time? Just a thought.
Christina Wright
Ordered online for carry-out. Pizza was as I ordered. It was fresh & good. No mistakes at all on it. Nice staff. Good pizza. Coupons online were great for saving some money!
Atmosphere: 4
Food: 4
Service: 4
Alexander Yakovlev
Absolutely delicious pizza! 🍕
Atmosphere: 5
Food: 5
Service: 5
Dima Yume
Get the philly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak and Cheese
Joan Sudec
Marcos pizza and prices are always top notch.
Atmosphere: 5
Food: 5
Service: 5
Shanda Hanson
Michael Williams took care of us today and he was great, friendly, and a pleasure to work with. I’d recommend this Marco’s to friends and eat here again.
Atmosphere: 5
Food: 5
Service: 5
feriyl bhaijee
Overall spectacular: amazingly dedicated enthusiastic young manager who makes PERFECT thin crust to order - and delightful quality! Other menu items likewise fantastic (eg fiesta cheesy bread or thicker crust pizza if you prefer or even wings plus or minus bones with varying spice levels) so ask for your specs and you won’t find better pizza or service than this!
I ordered from here two days in a row, and each time the delivery took over 1 hour and 30 minutes—both times on a school night after ordering around 8 PM. The first time, I didn’t complain or make a fuss. However, the second time, I called in to speak with the manager, and someone rudely claimed to be the manager.
Great job “managing!” I explained that this was the second time it had happened, and she didn’t care to make it right. After some confusing responses, she finally said, “We’re short of drivers.” Before that, she even admitted that my order was forgotten at the store! No gratuity was offered, and instead, she tried to pin the issue on me and suggested I get food from somewhere else.
How pathetic do you have to be as a manager to lose business like that? This place needs better leadership and improved customer service. If the staff doesn’t like their jobs, they should be fired. Pizza is supposed to be fast, but the delivery took longer than cooking dinner. I should have just eaten in!
Service: 1
Travis
Food was good service was good I do recommend more cheese but overall good place
Atmosphere: 5
Food: 5
Service: 5
Matthew Moroz
A quiet place to enjoy your lunch during the week.
Food is always great. The fiery pepperoni pizza is great.
Atmosphere: 5
Food: 4
Service: 5
Timothy Zink
Can't order with cash so couldn't eat
Atmosphere: 1
Food: 1
Service: 1
Mark Connell
Thee Deluxe pizza isn't listed, but was delicious! Glad we have a Marco's here!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Rhonda Myrick
Was sent the wrong pizza, called they was suppose to send a replacement pizza took over 50 minutes to get will not be ordering anything else from Marcos for a long time, delivery was horrible, and very very slow.
Zero stars (if I could). Ah, the fine art of customer service—something that Michael, the illustrious manager at Marco’s, must have skipped the day they covered “basic human decency.” Let’s break down this absolute masterpiece of an experience: • Ordered food. (Simple enough, right?) • DoorDash stole it. (Not Marco’s fault—life happens. We get it.) • They remade it. (Great! Progress!) • Promised a driver in under 10 minutes. (Fantastic! A glimmer of hope!) • The Dasher… left. WITHOUT. OUR. ORDER. (And no one thought, Hey, maybe we should call the customer?) Fast forward nearly two hours—yes, TWO HOURS—into this ordeal, and our food had been sitting there for 40 minutes. Instead of, I don’t know, maybe remaking it AGAIN or giving a single shred of concern, Michael’s response? Oh well, it’s on the way. No apology. No explanation. Just pure, unfiltered indifference. At this point, my wife had already dealt with enough of the nonsense, so I stepped in. Called from her phone—got put on hold for nearly five minutes. Called from mine—Michael answers like it’s a normal Tuesday. Interesting. When I finally get him to explain what in the world happened, he’s short, rude, and clearly doesn’t care. I calmly let him know that this is not how you run a business unless, of course, the goal is to drive customers straight into the welcoming arms of Chick-fil-A (which is exactly where we ended up). Oh, and judging by other reviews? This isn’t just a bad night—this is a pattern. So, Marco’s, congrats! You’ve successfully turned a simple pizza order into a legendary tale of failure. Would I recommend? Not unless you enjoy cold pizza, long waits, and being treated like an inconvenience. PS—Hey, Michael, maybe try pretending to care next time? Just a thought.
Ordered online for carry-out. Pizza was as I ordered. It was fresh & good. No mistakes at all on it. Nice staff. Good pizza. Coupons online were great for saving some money!
Atmosphere: 4
Food: 4
Service: 4
Absolutely delicious pizza! 🍕
Atmosphere: 5
Food: 5
Service: 5
Get the philly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak and Cheese
Marcos pizza and prices are always top notch.
Atmosphere: 5
Food: 5
Service: 5
Michael Williams took care of us today and he was great, friendly, and a pleasure to work with. I’d recommend this Marco’s to friends and eat here again.
Atmosphere: 5
Food: 5
Service: 5
Overall spectacular: amazingly dedicated enthusiastic young manager who makes PERFECT thin crust to order - and delightful quality! Other menu items likewise fantastic (eg fiesta cheesy bread or thicker crust pizza if you prefer or even wings plus or minus bones with varying spice levels) so ask for your specs and you won’t find better pizza or service than this!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chicken Wings, Deluxe, Cheezybread, Chicken Dippers, Wings, Pepperoni Pizza
I ordered from here two days in a row, and each time the delivery took over 1 hour and 30 minutes—both times on a school night after ordering around 8 PM. The first time, I didn’t complain or make a fuss. However, the second time, I called in to speak with the manager, and someone rudely claimed to be the manager.
Great job “managing!” I explained that this was the second time it had happened, and she didn’t care to make it right. After some confusing responses, she finally said, “We’re short of drivers.” Before that, she even admitted that my order was forgotten at the store! No gratuity was offered, and instead, she tried to pin the issue on me and suggested I get food from somewhere else.
How pathetic do you have to be as a manager to lose business like that? This place needs better leadership and improved customer service. If the staff doesn’t like their jobs, they should be fired. Pizza is supposed to be fast, but the delivery took longer than cooking dinner. I should have just eaten in!
Service: 1
Food was good service was good I do recommend more cheese but overall good place
Atmosphere: 5
Food: 5
Service: 5
A quiet place to enjoy your lunch during the week.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Food is always great. The fiery pepperoni pizza is great.
Atmosphere: 5
Food: 4
Service: 5
Can't order with cash so couldn't eat
Atmosphere: 1
Food: 1
Service: 1
Thee Deluxe pizza isn't listed, but was delicious! Glad we have a Marco's here!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Was sent the wrong pizza, called they was suppose to send a replacement pizza took over 50 minutes to get will not be ordering anything else from Marcos for a long time, delivery was horrible, and very very slow.
Food: 5
Service: 2
Recommended dishes: Steak and Cheese
Needs better signage didn't know if was there
Atmosphere: 3
Food: 5
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