The worst customer service ever. They just look at you at the register WAITING and WAITING and WAITING. They serve you when they feel like it seems like. Then they want to give you attitude for waiting on them. But their preferred customers get FREE FOOD. I’ve seen one employee with dreadlocks give a lady a free drink and food then made me pay for mine. This should be addressed immediately. I’m forced give at least 1star just to leave a review. No star from me.
Naima Watson
The food is wonderful but the service is terrible. They never open at their posted times and the workers always have an attitude as if they don’t want to be there. Them opening whenever they feel like it has been a constant issue for months. They need new management, new workers, or to just shut down completely.
Atmosphere: 2
Food: 4
Service: 1
kataneshia charles
Tried to order the chorizo wrap but they said that they don’t do it anymore but I ordered it yesterday and it is still on the website Upon walking in the door the store looks closed the lights are off and staff is sitting in the back just staring at you and not getting up and taking an order. The staff is very rude and only want to serve who they want to. Paid for a meal and only got the sandwich not worth the $15 I spent here. It’s only convenient because it’s on base but now I’ll be gladly to drive to the north side of Columbus just for better service
Atmosphere: 2
Food: 4
Service: 1
Sammitch
I am disappointed to have to rate this establishment so low. The food is good and the smoothies are refreshing. The big issue is the staff. They are very unenthusiastic to assist you and on two separate occasions now they told me they were closed during their normal hours of operation and refused to serve me. But shortly after they provided food to a driver for a delivery service and stated they are only doing delivery service orders. On top of that my most recent order’s presentation was wildly different from other visits recently. The employees clearly don’t want to work their and are just collecting a pay check.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Acai Berry Boost
Amanda Sue Beck
? yummy!
DJSWAGG 05
They don't open on their posted online time and they move slow when they finally do open. Don't go there when you need to be somewhere by a specific time
Christopher Bellamy
Always a 20-25 min wait even for just 1 smoothie. First few times I figured it was just bad timing but I now know this is a norm here…smh
Jesse Lepore
Literally the best thing in this whole city. Healthy, good price, and delicious
Allįćé Öń-Mê
I ordered online and went to pick up my order and was told that my sandwich and side wasn’t available and they gave me a smoothie and said i needed to do a refund on the app which sounded crazy but since they were soooo short staffed and i really felt bad for the two young ladies i left plus my lunch break was about done. Anyway, I looked all over the app and couldn’t find anything that says refund. I tried to cancel my order and it said to call the store. I called the store and was told to email [email protected] but guess what? I still havent gotten a response. I will be paying you another visit soon.
Keondre Andrews
I wasn’t even able to finish my food before work because it took so long o come out.
I had to wait to order when there was not even a line. I heard talking and laughing while still waiting. I’m pretty sure I saw someone vaping back there and my food was bland. Not recommended.
Gloria Burgess
So today I tried the chicken caprese with the kale salad for the 1st; however, it will not be my late time eating it.
Tyra Jenkins
Amazingly fast and friendly service. I always have a great experience going to this tropical smoothie.
The worst customer service ever. They just look at you at the register WAITING and WAITING and WAITING. They serve you when they feel like it seems like. Then they want to give you attitude for waiting on them. But their preferred customers get FREE FOOD. I’ve seen one employee with dreadlocks give a lady a free drink and food then made me pay for mine. This should be addressed immediately. I’m forced give at least 1star just to leave a review. No star from me.
The food is wonderful but the service is terrible. They never open at their posted times and the workers always have an attitude as if they don’t want to be there. Them opening whenever they feel like it has been a constant issue for months. They need new management, new workers, or to just shut down completely.
Atmosphere: 2
Food: 4
Service: 1
Tried to order the chorizo wrap but they said that they don’t do it anymore but I ordered it yesterday and it is still on the website Upon walking in the door the store looks closed the lights are off and staff is sitting in the back just staring at you and not getting up and taking an order. The staff is very rude and only want to serve who they want to. Paid for a meal and only got the sandwich not worth the $15 I spent here. It’s only convenient because it’s on base but now I’ll be gladly to drive to the north side of Columbus just for better service
Atmosphere: 2
Food: 4
Service: 1
I am disappointed to have to rate this establishment so low. The food is good and the smoothies are refreshing. The big issue is the staff. They are very unenthusiastic to assist you and on two separate occasions now they told me they were closed during their normal hours of operation and refused to serve me. But shortly after they provided food to a driver for a delivery service and stated they are only doing delivery service orders. On top of that my most recent order’s presentation was wildly different from other visits recently. The employees clearly don’t want to work their and are just collecting a pay check.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Acai Berry Boost
? yummy!
They don't open on their posted online time and they move slow when they finally do open. Don't go there when you need to be somewhere by a specific time
Always a 20-25 min wait even for just 1 smoothie. First few times I figured it was just bad timing but I now know this is a norm here…smh
Literally the best thing in this whole city. Healthy, good price, and delicious
I ordered online and went to pick up my order and was told that my sandwich and side wasn’t available and they gave me a smoothie and said i needed to do a refund on the app which sounded crazy but since they were soooo short staffed and i really felt bad for the two young ladies i left plus my lunch break was about done. Anyway, I looked all over the app and couldn’t find anything that says refund. I tried to cancel my order and it said to call the store. I called the store and was told to email [email protected] but guess what? I still havent gotten a response. I will be paying you another visit soon.
I wasn’t even able to finish my food before work because it took so long o come out.
Restaurantji Recommends
Better off going to smoothie king.
I had to wait to order when there was not even a line. I heard talking and laughing while still waiting. I’m pretty sure I saw someone vaping back there and my food was bland. Not recommended.
So today I tried the chicken caprese with the kale salad for the 1st; however, it will not be my late time eating it.
Amazingly fast and friendly service. I always have a great experience going to this tropical smoothie.
Absolutely amazing smoothies!!