Cold Stone Creamery

Linda B. has shown a complete lack of professionalism both times I encountered her at this location. During my first visit, she made a sarcastic comment about my Doordash pickup, treating it like an inconvenience. On my second visit (today), she asked for my name, shrugged without any effort to assist, and then ignored me completely to flirt with another customer who arrived after me. Then instead of focusing on her job, she stood around gossiping with a personal friend who had come into the store. I placed my order an hour early to avoid delays and still had to wait while being treated disrespectfully.
Chloe, on the other hand, consistently provides excellent service and deserves recognition for her professionalism. It is also concerning that Linda B. was dressed in a way that looked unprofessional and unsanitary, which is completely unacceptable for food service. After this experience, I will not return and will advise others to avoid this location as well.

I bought a quart for $15, but online it says its only 12.99. Todays date June 28,2024. Be careful and check online before you buy in stores. Spoke to the employee and was advised no Supervisor or Manager was available and nothing could be done.

Atmosphere: 1

Food: 1

Service: 1

Just went during the time they're "open" of course they were closed as usual.

Update your hours and stick to said hours! Or move to a different location. This place is hardly ever open.

Hours state they’re open but they’re not

I called the store at 3:47 to see if they were open.. the girl said they were open and they close at 4pm. I live 5 min away so I got in the car and drove over there. I got there at 3:55pm, and they already counted the till, lights were off, and I walked up and she said they were closed. Perhaps if you close at 3:50, you should post that and tell people that when they call. Your business hours do not in fact go until 4pm if you will not serve customers at 3:55. I know it's only 5 min but if that's the hours, then that's the hours customers should be served. And they were already done counting the till so they stopped earlier than that. I won't come back here because I can't count on the posted hours. I'd give 0 stars if I could...

I called the store at 3:47 to see if they were open.. the girl said they were open and they close at 4pm. I live 5 min away so I got in the car and drove over there. I got there at 3:55pm and they already counted the till, lights off and I walked up and she said they were closed. Perhaps if you close at 3:50, you should post that and tell people that when they call. Your business hours do not in fact go until 4pm if you will not serve customers at 3:55. I know it's only 5 min but if that's the hours then that's the hours customers should be served. And they were already done counting the till so they stopped earlier than that. I won't come back here because I can't count on the posted hours. I'd give 0 stars if I could...

Update your hours. I live 15 minutes off post and this was the closest to me. I get there and y'all are closed. This was a huge waste of my time. Do not get your ice cream here!

Hours aren’t constant.

This place is always close. Smh

Says they close at 9pm. I’m here at 5pm and they’re closed. Trash.

Ice cream was alright.. customer service, not so much.

Ice cream was alright.. customer service, not so much.

Hours need to be updated- based off other reviews this is an ongoing issue

You Need to update your hours online....