Starbucks

Every single time I order my coffee or matcha from here it has a nasty taste to it. The coffee always tastes burnt or as if the equipment is never cleaned. The matcha is never mixed and somehow tastes burnt?? How are y'all gonna hand me a chunky matcha so confidently too? Yall need to get either learn how to make a drink correctly or deep clean y’all’s equipment. Foods pretty good tho!

What Starbucks closes at 5pm… smh that’s crazy

This Starbucks is probably one of the worst ones I’ve been too. They do this thing where they love to mark mobile orders as ready however I’m sitting there waiting 10-15 mins after that because they didn’t even start making it. I rely on the “it’s ready” notification of when to leave for it from work however I honestly can’t trust that. This should be addressed as it’s extremely aggravating.

Absolutely love the service and environment. I always tend to go here everyday and on weekends to kind of stay and focus on my other work for things like hobbies. Customer service is always the best here and have had no issues ever since coming here. I highly recommend those to stop here and enjoy the vibe there. I always love my usual Java Chip Frappuchino! ;)

Food and atmosphere is always nice and pleasant.
There are two minor things with me that they can NEVER get it right. I'm typing this review in this store right now.
1. They can never get my name right. I go by Wolfy because there are too many K names when I go in. I been called Ruthy, letty, laurie.names that doesn't have the WoL sound. It's annoying. Not one knows the basic ASL alphabet to correct it, the staff I come across. I have even type everything up on my phone the name, drink plus how I like it and snack. They STILL GET IT WRONG
2. My coffee is always wrong.
I still come here because I am cold and want something warm to drink. I live 30 -45 minutes away. I love meeting new people here.

The only reason I come to this location is for convenience. It's always something with this place; wrong drinks, cold food, poor customer service, card machine down, always out of ingredients or food, etc. I highly recommend just taking the extra time and going to the location off post or Blaze coffee shop on post.

Atmosphere: 1

Food: 1

Service: 1

Needs to learn how to make drinks accurately or ask if they don’t know. Also customer service for drive thru could be better

Atmosphere: 3

Food: 3

Service: 1

The worst service. They are always incredibly slow. The drinks are also not made the same. They always taste off.

Atmosphere: 3

Food: 3

Service: 1

Does not accept or honor coupons from App. I have used coupons here previously. Nothing like ripping off soldiers and not supporting them when other Starbucks would honor the deal. Have a great Army day!

7.5/10

Atmosphere: 4

Food: 3

Service: 4

Sat in the drive through for almost 30 minutes, the food I got was completely cold. There is no sense of urgency to get people their food or drink in a decent time so people can enjoy there products.

Atmosphere: 1

Food: 1

Service: 1

Quick service, order correct, staff was extremely professional and helpful.

Atmosphere: 5

Food: 5

Service: 5

Don't go before 9.... batista need retraining

Atmosphere: 2

Food: 3

Service: 1

Don't go before 9.... batista need retraining

Atmosphere: 2

Food: 3

Service: 1

I've already left an ICE complaint about this, but nothing has been done about it. I'm 100% sure their filtration system is broken because most, if not all the drinks, taste extremely minerally, almost like lead. This needs to be fixed ASAP. I gave this location about a week or so to get it fixed but when I came in to get my daughters their refreshers, it tasted worse than before. Not only that but we noticed black spots on the ice... I've never seen that before. We stopped drinking them immediately thinking it was mold. This is extremely unacceptable and this store needs to get their equipment fixed or get shut down for making people sick.

Service: 5