I’ve been to a lot of Starbucks locations over the years, and one thing that’s always been consistent is that when I ask for no ice in a cold brew or black coffee, they’ll fill the cup to the top. It’s a small but appreciated courtesy, especially when you’re paying premium prices for a basic drink.
At this location, I ordered a simple cold brew with no ice, and they handed it to me with nearly 3 inches of empty space at the top, basically the amount they would’ve left if there were ice in it. That might not seem like a big deal to some, but when you’re just pouring black coffee with no mixers, milk, or syrups, it really feels like they’re cutting corners for no reason. You’re not asking for extra, just the actual amount of coffee the cup should hold when not filled with ice.
When I asked politely if they could just top it off with a bit more coffee to fill the cup, they refused. It wasn’t about being out of product or following a specific recipe—it just came off as a refusal to provide basic customer service.
It’s disappointing because this kind of thing adds up over time, and it just gives off a cheap, penny-pinching vibe that doesn’t reflect the experience I’m used to at other Starbucks locations. I get it if this were a complicated drink or something where proportions matter, but this was just a plain pour of coffee. If I’m paying full price, I expect a full cup, ice or not.
If you’re already on your way off base, you might as well avoid this place altogether. The way the workers act here is unfortunately similar to the culture you see with many civilian workers on base, where it feels like screwing over service members is just business as usual.
Atmosphere: 4
Food: 1
Service: 1
avabear
I’ve been waiting 30 minutes for a matcha latte..
Atmosphere: 1
Food: 1
Service: 1
Kevin Quarles
30 min wait for a cup of coffee. Never again.
Service: 1
Alexander Dunkleberger
Waited for 30 minutes for a peppermint mocha and 9 people that ordered after got their orders. I had to go up to the counter twice to ask where my order was and got blow off the first time.
Atmosphere: 2
Food: 2
Service: 1
MsShy50
Everytime i order a drink from here it’s always made wrong.
Atmosphere: 4
Food: 2
Service: 3
mariam kakhabrishvili
If you want to wait 40m for your coffee and watch them serve other people who ordered way after you, sure this is the place to go. Don’t do mobile order. They seem to ignore those.
Atmosphere: 1
Food: 1
Service: 1
TJ Haskins
Place is garbage when it comes to service. 45 minites fr 2 coffees while theu gave us one of our coffees then the three people behind is then 10 minutes later the other half of our order. Never again. They get away with it because ots on post and nobody will do anything.
Atmosphere: 4
Food: 3
Service: 1
Samantha Pollock
Standard starbucks. They did have a bit of an issue with the coffee not being available about 30 minutes after opening, but they got to it without a problem.
Atmosphere: 5
Food: 4
Service: 5
Germy Bunds
I stopped in to get a coffee and some breakfast this morning. It seemed like the staff had some issues with prepping, but my coffee and bagel came out quick enough. Unfortunately, my bagel was pretty torn up like it was cut up with scissors. It still tasted ok.
Long line. Best to do mobile order and pick up. Drinks were well made.
Atmosphere: 5
Food: 5
Service: 5
MariaEttenna Emrog nojteksif/nosreffe
We loved it
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Caramel Crunch Frappuccino with Bacon Sausage and Egg Wrap, Chocolate Cream Cold Brew Coffee Chocolate Chip Cookie and Spinach Feta and Egg White Wrap, Baked Apple Croissant
Jason Elmore
Incredibly slow. The register should not be stopping what they are doing to make sandwiches and creating a line and a long wait.
Atmosphere: 1
Food: 1
Service: 1
Michelle Doe
I do like that so far everytime I have ordered here my order has been accurate. They do take a bit longer than many other Starbucks that I have been too both on and on base. The staff is friendly.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Bacon Gouda and Egg Sandwich
Sara
Can’t make decaffeinated drinks! I asked for a decaf drink and they didn’t know what that was. They basically just gave me a chocolate frappe!
Very polite people and fast service
Atmosphere: 5
Food: 5
Service: 5
I’ve been to a lot of Starbucks locations over the years, and one thing that’s always been consistent is that when I ask for no ice in a cold brew or black coffee, they’ll fill the cup to the top. It’s a small but appreciated courtesy, especially when you’re paying premium prices for a basic drink.
At this location, I ordered a simple cold brew with no ice, and they handed it to me with nearly 3 inches of empty space at the top, basically the amount they would’ve left if there were ice in it. That might not seem like a big deal to some, but when you’re just pouring black coffee with no mixers, milk, or syrups, it really feels like they’re cutting corners for no reason. You’re not asking for extra, just the actual amount of coffee the cup should hold when not filled with ice.
When I asked politely if they could just top it off with a bit more coffee to fill the cup, they refused. It wasn’t about being out of product or following a specific recipe—it just came off as a refusal to provide basic customer service.
It’s disappointing because this kind of thing adds up over time, and it just gives off a cheap, penny-pinching vibe that doesn’t reflect the experience I’m used to at other Starbucks locations. I get it if this were a complicated drink or something where proportions matter, but this was just a plain pour of coffee. If I’m paying full price, I expect a full cup, ice or not.
If you’re already on your way off base, you might as well avoid this place altogether. The way the workers act here is unfortunately similar to the culture you see with many civilian workers on base, where it feels like screwing over service members is just business as usual.
Atmosphere: 4
Food: 1
Service: 1
I’ve been waiting 30 minutes for a matcha latte..
Atmosphere: 1
Food: 1
Service: 1
30 min wait for a cup of coffee. Never again.
Service: 1
Waited for 30 minutes for a peppermint mocha and 9 people that ordered after got their orders. I had to go up to the counter twice to ask where my order was and got blow off the first time.
Atmosphere: 2
Food: 2
Service: 1
Everytime i order a drink from here it’s always made wrong.
Atmosphere: 4
Food: 2
Service: 3
If you want to wait 40m for your coffee and watch them serve other people who ordered way after you, sure this is the place to go. Don’t do mobile order. They seem to ignore those.
Atmosphere: 1
Food: 1
Service: 1
Place is garbage when it comes to service. 45 minites fr 2 coffees while theu gave us one of our coffees then the three people behind is then 10 minutes later the other half of our order. Never again. They get away with it because ots on post and nobody will do anything.
Atmosphere: 4
Food: 3
Service: 1
Standard starbucks. They did have a bit of an issue with the coffee not being available about 30 minutes after opening, but they got to it without a problem.
Atmosphere: 5
Food: 4
Service: 5
I stopped in to get a coffee and some breakfast this morning. It seemed like the staff had some issues with prepping, but my coffee and bagel came out quick enough. Unfortunately, my bagel was pretty torn up like it was cut up with scissors. It still tasted ok.
Atmosphere: 5
Food: 4
Service: 4
Restaurantji Recommends
Long line. Best to do mobile order and pick up. Drinks were well made.
Atmosphere: 5
Food: 5
Service: 5
We loved it
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Caramel Crunch Frappuccino with Bacon Sausage and Egg Wrap, Chocolate Cream Cold Brew Coffee Chocolate Chip Cookie and Spinach Feta and Egg White Wrap, Baked Apple Croissant
Incredibly slow. The register should not be stopping what they are doing to make sandwiches and creating a line and a long wait.
Atmosphere: 1
Food: 1
Service: 1
I do like that so far everytime I have ordered here my order has been accurate. They do take a bit longer than many other Starbucks that I have been too both on and on base. The staff is friendly.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Bacon Gouda and Egg Sandwich
Can’t make decaffeinated drinks! I asked for a decaf drink and they didn’t know what that was. They basically just gave me a chocolate frappe!
Food: 1
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