Terrible customer service. You will wait forever for the food all for it to be wrong and not served hot. Management needs to intervene with the way this restaurant is being ran!!!!
Atmosphere: 1
Food: 1
Service: 1
EYEwitness PR
First and last time here. Placed a mobile order, so you know I’m coming and you know what to fix. Was told it was being “made fresh“ and will be ready in two minutes. “Please pull ahead“. My order was placed at 8:24 PM, 25 minutes later… I’m handed the wrong order which I think they’ve been handed to somebody else which should not have happened because I had already handled it. Then I’m handed my correct order nicely packaged in stone cold. “Large fry” half full and mixed with onion rings.
Atmosphere: 1
Food: 1
Service: 1
Ren
Picked up mobile orders for myself and my Mom, the orders were made and packed correctly and served quickly.
Food: 5
Service: 5
Goku76
I'm updating my review for this location after a disappointing experience. I ordered a Whopper off the broiler, but it was clearly not fresh—my food was handed to me immediately after I paid, which is a red flag. On top of that, they drowned the burger in mayo and mustard, making it unappetizing.
Whoever is running the evening/night shift needs to be held accountable. It’s obvious there’s no care or effort put into the food or service. The quality could be great if they actually took the time, but instead, they just throw something together and hand it over without a second thought.
Very disappointed. I hope management takes the time to review what’s going on during this shift. It’s not a lack of ability—it’s a lack of effort.
Atmosphere: 1
Food: 1
Service: 1
TERESA PLEMMONS
Hamburger for breakfast, thought it was a good idea. Got sick within minutes of eating.
Food: 1
Service: 5
Cam Free
This burger king is terrible. There is a reason why they never have any customers. When I went through the drive through to order, they actually had no food. Hilarious
Atmosphere: 1
Food: 3
Service: 1
da don
Wish I could give this business 0 stars.
Atmosphere: 1
Food: 1
Service: 1
Andre Moore
Ordered a burger got home and got a fish sandwich, girl working the front would have gotten it right if she wasn’t glued to her phone
Gracie Parris
The most horrible burger king i’ve ever been to. The whole order was wrong, then the guy in the drive through wanted to give a huge attitude when we asked for it to be fixed. When we got the “right” order it was still wrong, so we had to go inside and end up paying for more food to actually be correct. When you pay $42 for 3 burgers, either lower your prices or hire better employees… or maybe even shut down.
Atmosphere: 1
Food: 1
Service: 1
Isaac Mitchell
Worst whopper and cheese! Bread taste old and was cold. When you pay $12 for whopper combo it should be right! Also was out of coke on fountain machine. Sad I love Burger King!
This is definitely the best Burger King I've been to so far, I stopped by last night and the young lady was so polite/professional and the food was on point definitely going back 👍🏾👍🏾👍🏾
Jeleckami P
It's imperative that management prioritize customer satisfaction by establishing clear expectations for employees regarding superior customer service, ambiance, and food quality. It has been a while since all three aspects were concurrently met. Frequently, significant delays are followed by inattention and a lack of greeting at the drive-thru, culminating in incorrect or incomplete orders and unresolved issues, resulting in negative customer experiences. Employee demeanor is often characterized by negativity or apathy, and management's failure to support customers in favor of employees exacerbates the problem.
Blue Ribbon
I am disappointed and disgusted with the service the food all around pathetic just close the doors. I live close by so stopped by for two simple Whopper jr. the lettuce was the end piece just threw together my sandwich. A bunch of young ignorant workers close the doors or get rid of the entire team. It doesn’t matter what day or time you visit they food and service is Bad!!! Waste of time and money.
Michael Brown
Staff had no energy or sense of urgency. Stood in line for 20 mins with no service. I understand busy but they just didn't care.
Samantha Cunningham
Let’s talk about the ENERGY Zamon served! Nothing like a pleasant experience at a fast food spot where most of the time the workers hate their job more than the American hearts & arteries hate their quality!! From the jump he gave quality service! Repeated the order & offered recommendations with my the throat in mind after consuming so much bread 🤣. I have lived out here for 2 yrs and I always hope in their competitors line where I sit for 20+ mins and get to the window & sit for another 20+ mins just to be greeted by vicious the wicked wbitchhh 😒… anywhooo, never will I ever I’ll come to BK where I Rule 👑 & get me friendly, humorous, customer service, with fresher food. Plus they even have quite the scenery while you wait for your food to be cool fresh. “I like that Boulder… now that’s a nicceee Boulder” Zamon 🫏. He did forget my condiments so I had to visit the big M but I guess I could have checked the bag before 💨 outta there . I’ll be back ✌🏾.. At least we got napkins 🤷🏾♀️ a win is a win 🙃
Terrible customer service. You will wait forever for the food all for it to be wrong and not served hot. Management needs to intervene with the way this restaurant is being ran!!!!
Atmosphere: 1
Food: 1
Service: 1
First and last time here. Placed a mobile order, so you know I’m coming and you know what to fix. Was told it was being “made fresh“ and will be ready in two minutes. “Please pull ahead“. My order was placed at 8:24 PM, 25 minutes later… I’m handed the wrong order which I think they’ve been handed to somebody else which should not have happened because I had already handled it. Then I’m handed my correct order nicely packaged in stone cold. “Large fry” half full and mixed with onion rings.
Atmosphere: 1
Food: 1
Service: 1
Picked up mobile orders for myself and my Mom, the orders were made and packed correctly and served quickly.
Food: 5
Service: 5
I'm updating my review for this location after a disappointing experience. I ordered a Whopper off the broiler, but it was clearly not fresh—my food was handed to me immediately after I paid, which is a red flag. On top of that, they drowned the burger in mayo and mustard, making it unappetizing.
Whoever is running the evening/night shift needs to be held accountable. It’s obvious there’s no care or effort put into the food or service. The quality could be great if they actually took the time, but instead, they just throw something together and hand it over without a second thought.
Very disappointed. I hope management takes the time to review what’s going on during this shift. It’s not a lack of ability—it’s a lack of effort.
Atmosphere: 1
Food: 1
Service: 1
Hamburger for breakfast, thought it was a good idea. Got sick within minutes of eating.
Food: 1
Service: 5
This burger king is terrible. There is a reason why they never have any customers. When I went through the drive through to order, they actually had no food. Hilarious
Atmosphere: 1
Food: 3
Service: 1
Wish I could give this business 0 stars.
Atmosphere: 1
Food: 1
Service: 1
Ordered a burger got home and got a fish sandwich, girl working the front would have gotten it right if she wasn’t glued to her phone
The most horrible burger king i’ve ever been to. The whole order was wrong, then the guy in the drive through wanted to give a huge attitude when we asked for it to be fixed. When we got the “right” order it was still wrong, so we had to go inside and end up paying for more food to actually be correct. When you pay $42 for 3 burgers, either lower your prices or hire better employees… or maybe even shut down.
Atmosphere: 1
Food: 1
Service: 1
Worst whopper and cheese! Bread taste old and was cold. When you pay $12 for whopper combo it should be right! Also was out of coke on fountain machine. Sad I love Burger King!
Atmosphere: 2
Food: 1
Service: 2
Restaurantji Recommends
This is definitely the best Burger King I've been to so far, I stopped by last night and the young lady was so polite/professional and the food was on point definitely going back 👍🏾👍🏾👍🏾
It's imperative that management prioritize customer satisfaction by establishing clear expectations for employees regarding superior customer service, ambiance, and food quality. It has been a while since all three aspects were concurrently met. Frequently, significant delays are followed by inattention and a lack of greeting at the drive-thru, culminating in incorrect or incomplete orders and unresolved issues, resulting in negative customer experiences. Employee demeanor is often characterized by negativity or apathy, and management's failure to support customers in favor of employees exacerbates the problem.
I am disappointed and disgusted with the service the food all around pathetic just close the doors. I live close by so stopped by for two simple Whopper jr. the lettuce was the end piece just threw together my sandwich. A bunch of young ignorant workers close the doors or get rid of the entire team. It doesn’t matter what day or time you visit they food and service is Bad!!! Waste of time and money.
Staff had no energy or sense of urgency.
Stood in line for 20 mins with no service.
I understand busy but they just didn't care.
Let’s talk about the ENERGY Zamon served! Nothing like a pleasant experience at a fast food spot where most of the time the workers hate their job more than the American hearts & arteries hate their quality!! From the jump he gave quality service! Repeated the order & offered recommendations with my the throat in mind after consuming so much bread 🤣. I have lived out here for 2 yrs and I always hope in their competitors line where I sit for 20+ mins and get to the window & sit for another 20+ mins just to be greeted by vicious the wicked wbitchhh 😒… anywhooo, never will I ever I’ll come to BK where I Rule 👑 & get me friendly, humorous, customer service, with fresher food. Plus they even have quite the scenery while you wait for your food to be cool fresh. “I like that Boulder… now that’s a nicceee Boulder” Zamon 🫏. He did forget my condiments so I had to visit the big M but I guess I could have checked the bag before 💨 outta there . I’ll be back ✌🏾.. At least we got napkins 🤷🏾♀️ a win is a win 🙃
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