Placed an order on their website, waited until I was informed my order was ready. Then drove to the location, only to be not even greeted for 10 min *yes they were busy… but not even an acknowledgment I was standing there….. only then after they finally decided to come to the front counter, that my order wasn’t actually even ready…. They had half the order. Didn’t even say anything. Other than … give me 5 min….. but it was clear they were looking for my food. It was a cheese and a pepperoni pizza…. Nothing fancy.
There is a clear lack of organization, leadership, or accountability here and I’m not sure which….
It’s sad because the food is good…. But there are 3 other pizza places within walking distance…. You gotta do better!
Kyanna McCray-Taylor
I walked in with my service dog (barely making it all the way in) and the guy who worked there immediately started yelling at me saying the dog can't be in there. He was very loud and unprofessional.
I was trying to explain my dog is a service dog, but he kept interrupting me telling me not to bring him in.
Although I'm not required to, I offered to show him my ADA legal ID with my name and my dogs information, but he refused to see it. He then put on his coat to head out the back door and told someone else to help me.
I have been in there several times with my service, dog who never goes as far as to the counter but waits for me as an alert guard from a distance.
I eat from this location at least once a month, or once every other month, and I have never had such a humiliating experience on a topic that is a health/legal matter.
Before the employee put on his coat to leave out the back door, I asked for his name to report him. He said something sounding like OJ Rainer. The other associate said his formal name may be Olin.
This needs to be addressed immediately with the associate. I'm please requesting follow up regarding this complaint.
Anonymous Anonymous
I walked in with my service dog (barely making it all the way in) and the guy who worked there immediately started yelling at me saying the dog can't be in there. He was very loud and unprofessional.
I was trying to explain my dog is a service dog, but he kept interrupting me telling me not to bring him in.
Although I'm not required to, I offered to show him my ADA legal ID with my name and my dogs information, but he refused to see it. He then put on his coat to head out the back door and told someone else to help me.
Before the employee put on his coat to leave out the back door, I asked for his name to report him. He said something sounding like OJ Rainer. Someone later said his name may be Olin.
This is now a legal matter as I was told not to come in with my service dog. Employees need to be professionally trained regarding this.
I always visit this location atleast every other month and receive great service from the young men there. This new guy will make me never go back as well as report the business to the Department of Justice for not obeying the law for the Disability Act.
If you can treat people like that, it makes me wonder how the food is being handled.
Service: 1
Fee
Not good 😐
Atmosphere: 5
Food: 1
Service: 4
Johnny Howard
dont waste ur money
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Cheese Breadsticks
Lajuana Boyd
Do not order a salad from Marco’s in Grayson. The first time I ordered one, the lettuce was old and brown. Today I ordered a Greek salad which comes with lettuce, tomatoes, red onions, banana peppers, feta cheese. There was no feta, no red onions, salami and ham were added…but the biggest thing was a piece of plastic was also in my salad
Atmosphere: 1
Food: 1
Service: 1
Melinda Taylor
Customer service was great! Wide variety of options on the menu. And Marco's òffers salads which makes the meal complete.
Atmosphere: 5
Food: 5
Service: 5
Cactuspunchbowl 10
This Marcos never fails with my pizzas, plus good customer service I’d give 10 stars if possible
Atmosphere: 5
Food: 5
Service: 5
joe eagle
Just a heads up, if you want sauce on you're pizza. Bring you're own!
Atmosphere: 1
Food: 1
Service: 1
K. C.
Used to be good, but can't even get the website to let me order the special. Keep getting error code. No place on website for "help." Ratings on the app are so bad that I'm not wasting the space on my phone to download it. After reading the other reviews here, I'm sort of glad I wasn't able to place the order. Disappointed.
I have ordered constantly from this store, via Uber Eats. On numerous occasions, I have been given doughy pizza, overcooked pizza, too much sauce on my pizza, and way too much cheese on my pizza. The sad part is I never order anything other than well-done. This needs to change immediately before someone gets hurt or worse.
Food: 1
Kentrell Cockrell
I placed an order for delivery and was told it would be 30 minutes before I got my order and I said how is that possible when I’m located literally 3 mins away from the store then I was told it would be about 20 minutes which is pretty reasonable and understandable being that I’m not the only customer of course nevertheless after waiting for 33 minutes I called the store back to ask about the whereabouts of my order and was told that It would be another 15 to 20 mins before I got my food delivered and again I asked how and why if I’m literally 3 mins away but was not given an explanation the first caller was a guy and the second caller was a female both were unprofessional
Service: 1
Kevin Jones
Best around town ⭐⭐⭐⭐⭐
Atmosphere: 5
Food: 5
Service: 5
Mohammad Sazid Hassan
I wanted my order as a curbside pickup. After waiting for 10 minutes, I went in and got the order myself, completely undermining the point of a curbside pickup. Then when I asked for a pepsi, they gave me a Diet Pepsi, even though regular Pepsi was available. I am not even morbidly obese, I can run and move around, and they are going to disrespect me like that??!! It’s a complete disgrace!
Placed an order on their website, waited until I was informed my order was ready. Then drove to the location, only to be not even greeted for 10 min *yes they were busy… but not even an acknowledgment I was standing there….. only then after they finally decided to come to the front counter, that my order wasn’t actually even ready…. They had half the order. Didn’t even say anything. Other than … give me 5 min….. but it was clear they were looking for my food. It was a cheese and a pepperoni pizza…. Nothing fancy.
There is a clear lack of organization, leadership, or accountability here and I’m not sure which….
It’s sad because the food is good…. But there are 3 other pizza places within walking distance…. You gotta do better!
I walked in with my service dog (barely making it all the way in) and the guy who worked there immediately started yelling at me saying the dog can't be in there. He was very loud and unprofessional. I was trying to explain my dog is a service dog, but he kept interrupting me telling me not to bring him in. Although I'm not required to, I offered to show him my ADA legal ID with my name and my dogs information, but he refused to see it. He then put on his coat to head out the back door and told someone else to help me. I have been in there several times with my service, dog who never goes as far as to the counter but waits for me as an alert guard from a distance. I eat from this location at least once a month, or once every other month, and I have never had such a humiliating experience on a topic that is a health/legal matter. Before the employee put on his coat to leave out the back door, I asked for his name to report him. He said something sounding like OJ Rainer. The other associate said his formal name may be Olin. This needs to be addressed immediately with the associate. I'm please requesting follow up regarding this complaint.
I walked in with my service dog (barely making it all the way in) and the guy who worked there immediately started yelling at me saying the dog can't be in there. He was very loud and unprofessional.
I was trying to explain my dog is a service dog, but he kept interrupting me telling me not to bring him in.
Although I'm not required to, I offered to show him my ADA legal ID with my name and my dogs information, but he refused to see it. He then put on his coat to head out the back door and told someone else to help me.
Before the employee put on his coat to leave out the back door, I asked for his name to report him. He said something sounding like OJ Rainer. Someone later said his name may be Olin.
This is now a legal matter as I was told not to come in with my service dog. Employees need to be professionally trained regarding this.
I always visit this location atleast every other month and receive great service from the young men there. This new guy will make me never go back as well as report the business to the Department of Justice for not obeying the law for the Disability Act.
If you can treat people like that, it makes me wonder how the food is being handled.
Service: 1
Not good 😐
Atmosphere: 5
Food: 1
Service: 4
dont waste ur money
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Cheese Breadsticks
Do not order a salad from Marco’s in Grayson. The first time I ordered one, the lettuce was old and brown. Today I ordered a Greek salad which comes with lettuce, tomatoes, red onions, banana peppers, feta cheese. There was no feta, no red onions, salami and ham were added…but the biggest thing was a piece of plastic was also in my salad
Atmosphere: 1
Food: 1
Service: 1
Customer service was great! Wide variety of options on the menu. And Marco's òffers salads which makes the meal complete.
Atmosphere: 5
Food: 5
Service: 5
This Marcos never fails with my pizzas, plus good customer service I’d give 10 stars if possible
Atmosphere: 5
Food: 5
Service: 5
Just a heads up, if you want sauce on you're pizza. Bring you're own!
Atmosphere: 1
Food: 1
Service: 1
Used to be good, but can't even get the website to let me order the special. Keep getting error code. No place on website for "help." Ratings on the app are so bad that I'm not wasting the space on my phone to download it. After reading the other reviews here, I'm sort of glad I wasn't able to place the order. Disappointed.
Restaurantji Recommends
great owner, location and service
Atmosphere: 5
Food: 5
Service: 5
I have ordered constantly from this store, via Uber Eats. On numerous occasions, I have been given doughy pizza, overcooked pizza, too much sauce on my pizza, and way too much cheese on my pizza. The sad part is I never order anything other than well-done. This needs to change immediately before someone gets hurt or worse.
Food: 1
I placed an order for delivery and was told it would be 30 minutes before I got my order and I said how is that possible when I’m located literally 3 mins away from the store then I was told it would be about 20 minutes which is pretty reasonable and understandable being that I’m not the only customer of course nevertheless after waiting for 33 minutes I called the store back to ask about the whereabouts of my order and was told that It would be another 15 to 20 mins before I got my food delivered and again I asked how and why if I’m literally 3 mins away but was not given an explanation the first caller was a guy and the second caller was a female both were unprofessional
Service: 1
Best around town ⭐⭐⭐⭐⭐
Atmosphere: 5
Food: 5
Service: 5
I wanted my order as a curbside pickup. After waiting for 10 minutes, I went in and got the order myself, completely undermining the point of a curbside pickup. Then when I asked for a pepsi, they gave me a Diet Pepsi, even though regular Pepsi was available. I am not even morbidly obese, I can run and move around, and they are going to disrespect me like that??!! It’s a complete disgrace!
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