Dairy Queen Grill & Chill

Pretty straightforward fast food restaurant. Ice cream is good.

Atmosphere: 4

Food: 4

Service: 4

Hopefully it reaches the right management, but the three working the drive-thru tonight on 12/10 were very helpful! My order did get lost somewhere between the speaker and the window, maybe just with how busy it was or an issue with the system itself, but they were quick to make it right and guy at the window was very apologetic so I can't be upset about it. The order was right in the end

Atmosphere: 5

Food: 5

Service: 5

I ordered a large Blizzard from this dairy Queen drive-thru. They handed me a cup of melted ice cream and I didn't realize it until it overflowed out of the cup and spilled into my car. Can your employees please tell me if the blizzard machine or ice cream is not good right now? Terrible
(Edit) And no DQ, your reply to me doesn't help. I wont be back and I will go to cold stone instead.

Atmosphere: 2

Food: 1

Service: 2

The sweet chili chicken strips are so good!

Food: 5

Chocolate shake was handed to me with chocolate layers not blended in and chocolate on the outside of the cup. When I asked for another one I was told it was fine. After I insisted they replace it with a vanilla shake they said it would take a while to make the replacement.
The other vanilla shake was good, but they lost my business with their poor customer service.

Food: 1

Service: 1

The restaurant was clean and quiet. I ordered takeout in which it took me about 5 minutes to pick up. The food was okay but borderline not. I ordered the chicken tender basket. As soon as I got in my vehicle and pulled off. I started eating because I was super hungry lol! I was disappointed because everything was lukewarm, almost cold, and it was not fresh. The side of gravy which was really hot which made the chicken tenders edible with dipping. The fries and bread was a waste because reheated fries and bread is a NOGO. The spicy queso was not spicy at all and it was super thick. Out of 5 stars for the food I would have given it a 2.5 if such a store existed. If it wasn't for the traffic and the fact that I had to be somewhere else at the time I'm more than likely would have returned it for a replacement meal.

Atmosphere: 5

Food: 3

Service: 5

Watched the car in front of me be handed two blizzards. Then watched them go back inside the window and be handed completely different food. Obviously they had been given the wrong order before and sent it back. When I got to the window and was handed the same sized blizzards with crumpled and sticky napkins I asked if they were the same ones and was met with an attitude that I even asked. When I asked for new ones to be made and told the employee you aren’t supposed to redistribute food that’s been handed to other customers I was met with more attitude. Not even an apology was given. I tried to get the managers attention from the drive thru (I was literally waving like a crazy person) I was completely ignored.

Food: 1

Service: 1

Always good

Atmosphere: 5

Food: 5

Service: 5

Clean, good service, clean inside eating.

Atmosphere: 5

Food: 5

Service: 5

The Drive Thru is more faster than going in through the front doors. I’ve seen people wait minutes while the people who are in the Drive Thru wait seconds and are gone.

The Food is Fantastic, Couldn’t expect better.

The Inside of the Restaurant is Amazing, Near the Restrooms they have Dairy Queen’s History posted on the Walls! Can’t believe Ice Cream used to be 10¢.

Atmosphere: 5

Food: 5

Service: 3

If I could do 0 stars, I would leave 0 stars, the only reason I’m doing 1 star is so I can actually leave a review…
Stopped in Grovetown on the way home to Loganville for what I thought would be a nice Blizzard treat. My mother-in-law paid in the store for hers—it came out runny, like “drink it with a straw” runny. They remade it… and it was still runny. She got a refund on the spot.

I had paid for mine on the app and decided to skip paying full price for soup. Momin assured me my refund “had to be done later” (because apparently refunds are a scheduled event here). I explained I live over an hour away, but okay—he’d “call me.”

He did call… to say I’d have to drive back to get cash. Yes—drive over an hour for the privilege of getting my money back for the ice cream I didn’t receive. I reminded him this was exactly why I wanted it handled while I was standing there. He told me to “give him a moment” and he’d call me again.

It’s been over an hour. No call. I tried twice—no answer. Now they’re closed.

So, no ice cream. No refund. Just a melted mess—both in the cup and in the customer service department.

Atmosphere: 1

Food: 1

Service: 1

I havw had no issue with the food itself or the service at this location. However, the blizzards need a lot to be desired. Everytime I got a blizzard, I requested light on the chocolate syrup they use in it (for cookie dough blizzard), but each time it has not looked like light syrup to me. That and on top of never turning my blizzard upside down. It's always runny like a milkshake, which is not how a blizzard should look.

Today was a rough day, and seeing a runny blizzard that was lidded and unturned kind of ruined the treat for me and I didn't even finish eating it 😭😔 So if youre going here and you get a blizzard: if they don't turn it upside down in front of you, CHECK YOUR BLIZZARD! 🫵🏾😬

Atmosphere: 5

Food: 3

Service: 5

Absolutely horrible!! I’m a very honest up front person and also a loyal customer. I have worked in fast food before so I know how things go. From management to the owner of store terrible!! I did promise a good review but after my visit yesterday absolutely not. I order through the Dairy Queen app all the time. These last two times around has been terrible. Let’s get to it! I ordered through the store app for delivery and gotten another customer order. When I contacted the store the manager Rehan was rude. First off I was very respectful and allowed him to explain himself without snapping like any other customer. He kept telling me he had given the driver two order and basically blamed me. So I told him sir I didn’t order through DoorDash so I’m not sure who to contact other than the number the store give you through your phone with the driver number but nothing else. He said well “I don’t know.” So we briefly hung up for me to contact that driver number. The driver sounded very innocent and wanted to make things right by that effort I just knew the driver didn’t make that mistake. Especially since my last encounter using their app. Getting back to the story I asked was it away for them To just remake order so I could come pick up. He said “No you will have to pay.” So I said so you are telling me it’s my fault. He said “it wasn’t his.” So I said what are we going to do about this sir? He said “i don’t know you eat it.” So I began becoming very annoyed while maintaining respect. I then asked for his name. he said “why?” I then said because I will be contacting corporate due to we wasn’t making improvements. Corporate then reached out to store owner. The owner email type was very unprofessional as she also began backing her manager. In other words it was his word over my evidence that I was wrongly served. I stated in the email I sent to her that I was very easy to work with and that it was a simple fix, All I wanted was my order remade or an refund. She then granted me 1/2 of what i finally asked for. Remaking of food. The fact I had to go through all of this just to receive something i rightfully deserved was crazy. I did get my food remade but when I went in there Rehan began having an attitude with me. He started off as if he wasn’t bothered. Then when he made my blizzard, he flipped it upside down in a sarcastic way. and then put a top on it slammed it down before me. Then when I was still standing there “he asked why was I still there.” I then stated that I was also waiting on the food that was also apart of my order. So then he rushed the cook and basically forced box in my hand. I have very great self control so yes it was hard to react. IF you are reading this please save yourself time. It’s 50/50 with this place if something goes wrong 9/10 it’s your fault. I didn’t even mention workers eating in the face of others while serving and or making food. I hate to be this person I truly do because I’m very understanding and do not normally review.

Atmosphere: 1

Food: 1

Service: 1

Food was pretty good. Burger-good, chicken strips-good, orange shake-very good. They were out of coke zero, and iced tea was sour tasting. Dairy queen soft serve is good, but I sure wish somebody close by would bring orange Julius back. DQ owns the rights but nobody around me sells them.

Atmosphere: 4

Food: 3

Service: 4

Only the top half of our Blizzards were blended. Bottom half was still straight vanilla ice cream. Dishonest cuisine!

Atmosphere: 3

Food: 4

Service: 3