Food was great and customer service on point! Two thumbs Up!
Atmosphere: 5
Food: 5
Service: 5
Ladybee Briscoe
We were greeted with so much excitement. Food was delicious.
Atmosphere: 5
Food: 5
Service: 5
Andrew Hodges
Not impressed. I usually really like the subs I get with this chain but a lot was off with this site. Staff came across as they wanted to be elsewhere, sub was sub pair and service took way to long for the small crowd that was there when I ordered.
Atmosphere: 2
Food: 2
Service: 2
Emma Martinez
I will literally never be able to eat a firehouse sub again after the sandwich I attempted to eat tonight. Brown, mushy lettuce. No cheese. 7 tbsp of Dijon mustard. Vile.
Atmosphere: 5
Food: 1
Service: 1
Recommended dishes: Hooks and Ladder Sub
Candace
I like visiting this location! The service is always good and I think they know my face by now...LOL
Atmosphere: 5
Food: 5
Service: 5
Casey Koenig
Spent almost $40 on three medium sandwich’s, two drinks and a bag of chips.
Atmosphere: 5
Food: 5
Service: 5
Mtarbarnes
Always messes order up leaving 3 items off this time.
Atmosphere: 3
Food: 2
Service: 1
N. Wilson
Super friendly service, great food and clean store too!
Atmosphere: 5
Food: 5
Service: 5
Robert Bisbee
This store is always clean and the food is prepared well. The staff is friendly and courteous.
They always friendly and helpful and order Reay to go
Tai Quality
I am extremely disappointed and disgusted by the experience I had today at your establishment around 11am on 4/22/25. While eating my meal, I discovered a hair embedded in the food. The employee who prepared it did not appear to be wearing a hair net, despite having very long hair. Though he had on a hat, it clearly did not provide adequate coverage.
When I brought it to his attention, his only response was to ask if I wanted him to remake it without the hair. At that point, the damage was already done. I had just missed the hair while biting around it—who knows what I unknowingly consumed before discovering it. It completely ruined my meal and my day.
To make matters worse, the manager, who was within earshot of the entire exchange, said absolutely nothing. There was no apology, no offer to address the situation—nothing.
This level of negligence is unacceptable. Basic food safety protocols, such as proper hair restraints, should never be optional. I expect a formal acknowledgment of this issue and assurance that proper hygiene standards will be enforced to prevent future incidents. Something needs to be done about this, I couldn't eat the rest of the day without checking for hairs.
Jay Hooty
Placed an order for delivery. Food arrived cold and soggy an hour after order was placed. Could not eat it. Corporate refused a refund stating the food was consumable after pictures were submitted. Pictures don't accurately detail texture, taste, and feeling.
Anthony Boyd
I've always been satisfied with the quality, taste of the food, and the professionalism of the crew.
Atmosphere: 5
Food: 5
Service: 5
Michael Smith
App used to place order. Time for pickup was accurate and the sandwiches were prepared as requested. Warm, toasty, and loaded.
Food was great and customer service on point! Two thumbs Up!
Atmosphere: 5
Food: 5
Service: 5
We were greeted with so much excitement. Food was delicious.
Atmosphere: 5
Food: 5
Service: 5
Not impressed. I usually really like the subs I get with this chain but a lot was off with this site. Staff came across as they wanted to be elsewhere, sub was sub pair and service took way to long for the small crowd that was there when I ordered.
Atmosphere: 2
Food: 2
Service: 2
I will literally never be able to eat a firehouse sub again after the sandwich I attempted to eat tonight. Brown, mushy lettuce. No cheese. 7 tbsp of Dijon mustard. Vile.
Atmosphere: 5
Food: 1
Service: 1
Recommended dishes: Hooks and Ladder Sub
I like visiting this location! The service is always good and I think they know my face by now...LOL
Atmosphere: 5
Food: 5
Service: 5
Spent almost $40 on three medium sandwich’s, two drinks and a bag of chips.
Atmosphere: 5
Food: 5
Service: 5
Always messes order up leaving 3 items off this time.
Atmosphere: 3
Food: 2
Service: 1
Super friendly service, great food and clean store too!
Atmosphere: 5
Food: 5
Service: 5
This store is always clean and the food is prepared well. The staff is friendly and courteous.
Atmosphere: 5
Food: 5
Service: 5
Messed up making my sub 2 separate occasions
Atmosphere: 5
Food: 1
Service: 1
Restaurantji Recommends
They always friendly and helpful and order Reay to go
I am extremely disappointed and disgusted by the experience I had today at your establishment around 11am on 4/22/25. While eating my meal, I discovered a hair embedded in the food. The employee who prepared it did not appear to be wearing a hair net, despite having very long hair. Though he had on a hat, it clearly did not provide adequate coverage.
When I brought it to his attention, his only response was to ask if I wanted him to remake it without the hair. At that point, the damage was already done. I had just missed the hair while biting around it—who knows what I unknowingly consumed before discovering it. It completely ruined my meal and my day.
To make matters worse, the manager, who was within earshot of the entire exchange, said absolutely nothing. There was no apology, no offer to address the situation—nothing.
This level of negligence is unacceptable. Basic food safety protocols, such as proper hair restraints, should never be optional. I expect a formal acknowledgment of this issue and assurance that proper hygiene standards will be enforced to prevent future incidents. Something needs to be done about this, I couldn't eat the rest of the day without checking for hairs.
Placed an order for delivery. Food arrived cold and soggy an hour after order was placed. Could not eat it. Corporate refused a refund stating the food was consumable after pictures were submitted. Pictures don't accurately detail texture, taste, and feeling.
I've always been satisfied with the quality, taste of the food, and the professionalism of the crew.
Atmosphere: 5
Food: 5
Service: 5
App used to place order. Time for pickup was accurate and the sandwiches were prepared as requested. Warm, toasty, and loaded.
Atmosphere: 5
Food: 5
Service: 5
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