They always friendly and helpful and order Reay to go
Tai Quality
I am extremely disappointed and disgusted by the experience I had today at your establishment around 11am on 4/22/25. While eating my meal, I discovered a hair embedded in the food. The employee who prepared it did not appear to be wearing a hair net, despite having very long hair. Though he had on a hat, it clearly did not provide adequate coverage.
When I brought it to his attention, his only response was to ask if I wanted him to remake it without the hair. At that point, the damage was already done. I had just missed the hair while biting around it—who knows what I unknowingly consumed before discovering it. It completely ruined my meal and my day.
To make matters worse, the manager, who was within earshot of the entire exchange, said absolutely nothing. There was no apology, no offer to address the situation—nothing.
This level of negligence is unacceptable. Basic food safety protocols, such as proper hair restraints, should never be optional. I expect a formal acknowledgment of this issue and assurance that proper hygiene standards will be enforced to prevent future incidents. Something needs to be done about this, I couldn't eat the rest of the day without checking for hairs.
Jay Hooty
Placed an order for delivery. Food arrived cold and soggy an hour after order was placed. Could not eat it. Corporate refused a refund stating the food was consumable after pictures were submitted. Pictures don't accurately detail texture, taste, and feeling.
Anthony Boyd
I've always been satisfied with the quality, taste of the food, and the professionalism of the crew.
Atmosphere: 5
Food: 5
Service: 5
Michael Smith
App used to place order. Time for pickup was accurate and the sandwiches were prepared as requested. Warm, toasty, and loaded.
Atmosphere: 5
Food: 5
Service: 5
Thomas S
Been coming to this location since Jan 2024 and have not had any issues, always received good quality food at good value and friendly staff. Order ahead and very seldom have to wait. Clean environment also.
Atmosphere: 4
Food: 5
Service: 4
Jerry R.
Delicious food, great establishment, my only critique is portion size
Atmosphere: 5
Food: 4
Service: 5
Elizabeth Dukes
Quality of food is always on point
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hooks and Ladder Sub, Turkey Bacon Ranch, Cookie
First time ordering online for mobile pickup, missed them calling our name, was very busy and hectic.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Italian blt Sub
Angela Walton
Ordered a simple veggie sub waited almost an hour with 4 ppl making sandwiches, cancelled my order bc that’s ridiculous! Also the manager who clearly is prior military service was verbally “disciplining” one of the workers …extremely unprofessional! Dude it’s firehouse subs not “cooperate merica” very disappointing bc I really wanted that sub
Atmosphere: 1
Service: 1
Andrew Brown
We love our Grovetown Firehouse Subs~! We get accurate orders and the food always tastes great. Always the right distribution of condiments in the sandwiches ordered.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian Sub, Veggie Sub, Hooks and Ladder Sub
Twalla Sapp
This Firehouse has some of the nicest staff. They greet you with a smile, are friendly and honestly, you don't come across great customer service like this at most establishments. Thank you.
Atmosphere: 5
Food: 5
Service: 5
Catherine Owens
My meat was cold. The employees working were very distracted. Over all bad experience.
Messed up making my sub 2 separate occasions
They always friendly and helpful and order Reay to go
I am extremely disappointed and disgusted by the experience I had today at your establishment around 11am on 4/22/25. While eating my meal, I discovered a hair embedded in the food. The employee who prepared it did not appear to be wearing a hair net, despite having very long hair. Though he had on a hat, it clearly did not provide adequate coverage.
When I brought it to his attention, his only response was to ask if I wanted him to remake it without the hair. At that point, the damage was already done. I had just missed the hair while biting around it—who knows what I unknowingly consumed before discovering it. It completely ruined my meal and my day.
To make matters worse, the manager, who was within earshot of the entire exchange, said absolutely nothing. There was no apology, no offer to address the situation—nothing.
This level of negligence is unacceptable. Basic food safety protocols, such as proper hair restraints, should never be optional. I expect a formal acknowledgment of this issue and assurance that proper hygiene standards will be enforced to prevent future incidents. Something needs to be done about this, I couldn't eat the rest of the day without checking for hairs.
Placed an order for delivery. Food arrived cold and soggy an hour after order was placed. Could not eat it. Corporate refused a refund stating the food was consumable after pictures were submitted. Pictures don't accurately detail texture, taste, and feeling.
I've always been satisfied with the quality, taste of the food, and the professionalism of the crew.
Atmosphere: 5
Food: 5
Service: 5
App used to place order. Time for pickup was accurate and the sandwiches were prepared as requested. Warm, toasty, and loaded.
Atmosphere: 5
Food: 5
Service: 5
Been coming to this location since Jan 2024 and have not had any issues, always received good quality food at good value and friendly staff. Order ahead and very seldom have to wait. Clean environment also.
Atmosphere: 4
Food: 5
Service: 4
Delicious food, great establishment, my only critique is portion size
Atmosphere: 5
Food: 4
Service: 5
Quality of food is always on point
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hooks and Ladder Sub, Turkey Bacon Ranch, Cookie
Fast service
Parking: .
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Corned Beef Brisket Combo
Restaurantji Recommends
First time ordering online for mobile pickup, missed them calling our name, was very busy and hectic.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Italian blt Sub
Ordered a simple veggie sub waited almost an hour with 4 ppl making sandwiches, cancelled my order bc that’s ridiculous! Also the manager who clearly is prior military service was verbally “disciplining” one of the workers …extremely unprofessional! Dude it’s firehouse subs not “cooperate merica” very disappointing bc I really wanted that sub
Atmosphere: 1
Service: 1
We love our Grovetown Firehouse Subs~! We get accurate orders and the food always tastes great. Always the right distribution of condiments in the sandwiches ordered.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian Sub, Veggie Sub, Hooks and Ladder Sub
This Firehouse has some of the nicest staff. They greet you with a smile, are friendly and honestly, you don't come across great customer service like this at most establishments. Thank you.
Atmosphere: 5
Food: 5
Service: 5
My meat was cold. The employees working were very distracted. Over all bad experience.
Atmosphere: 1
Food: 1
Service: 1
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