Ordered twice in a row and I’m very annoyed, ordered a Baja bowl they forgot the chicken, then ordered the chicken salad sandwich and it was missing the almonds, celery, and grapes! It was literally chicken and nasty mayo !!! What a waist of money I threw it away !!! Won’t let them fool me again WILL NOT RETURN DO NOT RECOMMEND!
Fast forward to 2025 the manager needs to be trained on what good customer service looks like, the system to add your phone number to receive incentives was down, I asked for some type of compensation , the manger only offered an “I’m sorry” I work in management and know how important reviews are… I’m not sure why I keep coming here
Bryan Moorehead
Got the order to go. Toasted special sandwich with ham. The bread wasn't toasted on both sides. The flavor was tasty, though
Megan Cuzzo
We decided to stop on our long drive from Columbia, SC to Dallas, TX for lunch. In the drive thru, we ordered two sandwiches, a cinnamon roll, and a cookie. When we got our order, they had given us chips instead of bread and the cookie was cold and hard. After waiting 5 minutes for someone to come back to the window, they barely even heard us out before asking us to pull up. After pulling up in the line, nobody came out to help us. I went inside (in the rain) and was thankfully given the bread, but was given another cold and hard cookie. The cinnamon roll was also not very good, but that might be personal taste. I do not recommend this location. They weren’t even busy from what I could see, there were two cars in the drive thru and only 2-3 tables taken inside. Ridiculous.
Rosie Garnett
They need to do something about the security of their WiFi. I connected to it earlier today and since then, I’ve been have problems connecting to my network!
Amber
Went through the drive threw and my sandwich was ok but the apples slices were really mushy and had a piece of tissue paper on it ….
Jon Boland
Gross most fast food restaurant especially the "healthy ones" microwave pre cooked food and you can actually tell from how the food was prepared. All the desserts the group of us tried had a plastic aftertaste to them. Waited a while before being asked what to order even when it was quite empty. Has a dim lit funeral home vibe to it.
Atmosphere: 1
Food: 1
Service: 1
Lupe Jaramllo
I went in in the morning about 8am the service was quick and friendly. As I sat to eat I noticed how awfully dirty all the carpet under the tables were. The place was not at all busy, just me and a young guy having a coffee. The carpet looked like it hasn’t been cleaned or vacuumed in a few days. This is not what I am used of at any other Panera I have been to.
Atmosphere: 1
Food: 4
Service: 5
Calchan Finance & Tax
Panera need to adjust or close. Their service is so bad, their food is not healthy and is spoil.
Atmosphere: 1
Food: 1
Service: 1
Chantel Lawrence
This location suck. They are slow and rude. When you go inside no one assist you at the register. They mainly only cater to drive thru.
Atmosphere: 1
Food: 3
Service: 1
KJ Torela
we ordered the pick 2 — i got smokehouse BBQ chicken sandwich which is really good and a cup of mac&cheese. I like their mac&cheese!
Not happy🙃….Grovetown GA location need professional person to make sandwiches my order was terrible how could you put rotten lettuce 🥬 without notice something is bad?!?
Mark Younginer
Had to place my on order. Then asked if I wanted to tip? Really I did the work. All the trash was over filling. Had 4 people just walking around. Not any help. Also ordered a whole sandwich and got a half ?
Atmosphere: 4
Food: 4
Service: 3
Mr. Moe
The food is still good, but the service has gone downhill. This place used to be good, but not anymore.
Atmosphere: 3
Food: 3
Service: 1
Mark Burnette
As a delivery driver, the staff is happy and happy people make good food. The staff is always helpful and seem to go out of their way to accommodate customers.
Atmosphere: 5
Service: 5
Kierra B
They charged me for my drink when I'm a member of their free drink rewards.
Ordered twice in a row and I’m very annoyed, ordered a Baja bowl they forgot the chicken, then ordered the chicken salad sandwich and it was missing the almonds, celery, and grapes! It was literally chicken and nasty mayo !!! What a waist of money I threw it away !!! Won’t let them fool me again WILL NOT RETURN DO NOT RECOMMEND!
Fast forward to 2025 the manager needs to be trained on what good customer service looks like, the system to add your phone number to receive incentives was down, I asked for some type of compensation , the manger only offered an “I’m sorry” I work in management and know how important reviews are… I’m not sure why I keep coming here
Got the order to go. Toasted special sandwich with ham. The bread wasn't toasted on both sides. The flavor was tasty, though
We decided to stop on our long drive from Columbia, SC to Dallas, TX for lunch. In the drive thru, we ordered two sandwiches, a cinnamon roll, and a cookie. When we got our order, they had given us chips instead of bread and the cookie was cold and hard. After waiting 5 minutes for someone to come back to the window, they barely even heard us out before asking us to pull up. After pulling up in the line, nobody came out to help us. I went inside (in the rain) and was thankfully given the bread, but was given another cold and hard cookie. The cinnamon roll was also not very good, but that might be personal taste. I do not recommend this location. They weren’t even busy from what I could see, there were two cars in the drive thru and only 2-3 tables taken inside. Ridiculous.
They need to do something about the security of their WiFi. I connected to it earlier today and since then, I’ve been have problems connecting to my network!
Went through the drive threw and my sandwich was ok but the apples slices were really mushy and had a piece of tissue paper on it ….
Gross most fast food restaurant especially the "healthy ones" microwave pre cooked food and you can actually tell from how the food was prepared. All the desserts the group of us tried had a plastic aftertaste to them. Waited a while before being asked what to order even when it was quite empty. Has a dim lit funeral home vibe to it.
Atmosphere: 1
Food: 1
Service: 1
I went in in the morning about 8am the service was quick and friendly. As I sat to eat I noticed how awfully dirty all the carpet under the tables were. The place was not at all busy, just me and a young guy having a coffee. The carpet looked like it hasn’t been cleaned or vacuumed in a few days. This is not what I am used of at any other Panera I have been to.
Atmosphere: 1
Food: 4
Service: 5
Panera need to adjust or close. Their service is so bad, their food is not healthy and is spoil.
Atmosphere: 1
Food: 1
Service: 1
This location suck. They are slow and rude. When you go inside no one assist you at the register. They mainly only cater to drive thru.
Atmosphere: 1
Food: 3
Service: 1
we ordered the pick 2 — i got smokehouse BBQ chicken sandwich which is really good and a cup of mac&cheese. I like their mac&cheese!
The place is clean too.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Not happy🙃….Grovetown GA location need professional person to make sandwiches my order was terrible how could you put rotten lettuce 🥬 without notice something is bad?!?
Had to place my on order. Then asked if I wanted to tip? Really I did the work. All the trash was over filling. Had 4 people just walking around. Not any help. Also ordered a whole sandwich and got a half ?
Atmosphere: 4
Food: 4
Service: 3
The food is still good, but the service has gone downhill. This place used to be good, but not anymore.
Atmosphere: 3
Food: 3
Service: 1
As a delivery driver, the staff is happy and happy people make good food. The staff is always helpful and seem to go out of their way to accommodate customers.
Atmosphere: 5
Service: 5
They charged me for my drink when I'm a member of their free drink rewards.
Service: 2
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