Do not order from this location. I always order papa John’s but decided to try something new today, so I ordered Pizza Hut. This pizza was absolutely terrible and I wish I read the reviews first. The crust and the pizza were the same depth, pizza was so over cooked and the crust was extremely hard. You couldn’t even tell there were pineapples on the pizza, it was so overcooked, everything was nearly the same color. Overall, this was a horrible experience. I will never order from here again, save yourself the time and do the same.
I ordered a large pepperoni lovers pizza with bacon and jalapeños all over the pizza. When I picked it up, the lady opened the box and I was like what is this? The pizza didn't have a surplus of pepperoni and it barely had any jalapeños on it. She asked me if I wanted them to remake it, but once I looked behind her at the guy making the pizzas in the kitchen, he had on no gloves and kept rubbing his hands on his pants. No way was I going to eat this pizza. I thanked the lady, took the pizza, and threw it in the trash. Never again will I order from this location. I did not get what I ordered; i paid extra for toppings and they only gave me the care minium plus the guy was working with his bare hands. Highly disappointed.
Atmosphere: 1
Food: 1
Service: 1
C. Moses
Tried to get dinner delivered, got delivered to the wrong address. The young dude on the phone said they'd send it back out in about 15-20 minutes. He sounded very uncertain but I give the benefit of the doubt wherever possible. 40 minutes later, I call again. Their delivery drivers are gone for the night, and the person they are waiting for, Uber eats, is still not there to pick up our food. We just go up there ourselves to save some time. My husband goes in and is promptly ignored, two employees just standing and not acknowledging him. One of them on their phone. Ok... It took a fourth employee to finally check in and give him our food. And the lobby REEKED of weed. I just don't understand. And the pasta was somehow burnt with undercooked noodles. *Shrug*
Atmosphere: 1
Food: 3
Service: 1
Claudia Alexander
I noticed that my address showed Augusta instead of Grovetown when I placed my online order and received confirmation. I tried to call my local store. I was routed to a call center and was told my order was received. BUT he told my I would have to call the local store. I did and the young man said he didn’t know how to change the city. He put me on Hold and returned to say his manager was coming and I would need to hold abut 5 minutes. I waited and waited until he returned to say I would have to call back. I expressed my frustration and asked him to please not make me call back. No response for 10-15 seconds then a girls voice saying I would have to call back. I expressed my frustration again and said “Please don’t make me call back. I’ll end up at the call center again”. She said I’d have to call back because there wasn’t a computer at that phone.
WHAT HAPPENED TO WRITING DOWN SOMETHING ON A PIECE OF PAPER??????😤
Shonna Gay
They do not answer the phone when trying to inquire about your order!
Food: 4
Service: 1
Regina Correa
Food was good so far best pizza hut pasta ever the only thing at least on my last order one item was missing and had to wait longer. Plus no staff was available on the counter .
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Cheese Sticks, Breadsticks
Empress Moni Williams
Slow service not greeted when enter. Young lady was nice but only worker could tell she was stressed. Was out of a lot of menu items
Atmosphere: 2
Food: 2
Service: 2
jonathan lechner
Ordered 4 pjzzas. The pizza was super burnt and gross! The employees were rude and unfriendly. The restaurant was crammed with angry customers frustrated about their orders. They forgot one of our pizzas on the order, so I had to sit and wait while they made it. One of the pizzas was wrong and not on our order. Worst pizza experience I ever had, hands down! I'll never go to this pizza butt again.
Atmosphere: 1
Food: 1
Service: 1
Etoya Brishe
No words. And they never answer the phone to fix anything more efficiently. If you do an online order and want a refund you have to go up to the store and to be honest if you want it done right, just so carry out and check it yourself at this point. It’s too hit or miss to risk the disappointment of delivery.
Atmosphere: 1
Food: 1
Service: 2
Dionne Francis
I went to Pizza Hut in Grovetown, trying to give them a chance. It seemed like we recieved breadsticks from earlier in the week they were not cut and they were so hard I thought they were pretzels. The pizza looked like it was thrown together. I will never my money there again!!!!
Delivery took an hour and a half. Pizza was dead cold. Also they put onions on instead of pineapple. Tried to call the store but they can’t help me because “I placed the order online”
Food: 1
Service: 1
Loop
Someone really looked at this pizza for quality check and let it get served.
Food: 1
Mike H
Wow! Two times in a row I’ve ordered from THIS store, both times the delivery has taken OVER TWO HOURS! I'm talking about the order was placed, and two hours later I get a phone call from this store saying my food just left the store. How is this okay? Clearly it’s only me since there are no other reviews indicating two hour deliveries. What have I done to insult you Pizza Hut? Is it because I pre-tipped a mere 20% BOTH times? I wish i was exaggerating. Do you not care? It can't just be me this is happening to? Do better Pizza Hut…do better.
Atmosphere: 1
Food: 4
Service: 1
Dave Hall
Food never showed up called them after 30 minutes later employee very rude ended up going there after 2 hours they said DoorDash had it didn’t know where i guess they don’t have their own drivers anymore couldn’t get refund then had to call next day manager was rude as well but got money back minus tip never leave tip in advance never order here again
Atmosphere: 1
Food: 1
Service: 1
Fred Brown
I have been to this location several times and I have received Professional Service and courteous employees. I would guess that I visit this location 10 times or more a year since they opened and I have only had one order where the food was substandard. Every other time the food was great.
Do not order from this location. I always order papa John’s but decided to try something new today, so I ordered Pizza Hut. This pizza was absolutely terrible and I wish I read the reviews first. The crust and the pizza were the same depth, pizza was so over cooked and the crust was extremely hard. You couldn’t even tell there were pineapples on the pizza, it was so overcooked, everything was nearly the same color. Overall, this was a horrible experience. I will never order from here again, save yourself the time and do the same.
Food: 1
Recommended dishes: Boneless Wings, Cinnamon Sticks
I ordered a large pepperoni lovers pizza with bacon and jalapeños all over the pizza. When I picked it up, the lady opened the box and I was like what is this? The pizza didn't have a surplus of pepperoni and it barely had any jalapeños on it. She asked me if I wanted them to remake it, but once I looked behind her at the guy making the pizzas in the kitchen, he had on no gloves and kept rubbing his hands on his pants. No way was I going to eat this pizza. I thanked the lady, took the pizza, and threw it in the trash. Never again will I order from this location. I did not get what I ordered; i paid extra for toppings and they only gave me the care minium plus the guy was working with his bare hands. Highly disappointed.
Atmosphere: 1
Food: 1
Service: 1
Tried to get dinner delivered, got delivered to the wrong address. The young dude on the phone said they'd send it back out in about 15-20 minutes. He sounded very uncertain but I give the benefit of the doubt wherever possible. 40 minutes later, I call again. Their delivery drivers are gone for the night, and the person they are waiting for, Uber eats, is still not there to pick up our food. We just go up there ourselves to save some time. My husband goes in and is promptly ignored, two employees just standing and not acknowledging him. One of them on their phone. Ok... It took a fourth employee to finally check in and give him our food. And the lobby REEKED of weed. I just don't understand. And the pasta was somehow burnt with undercooked noodles. *Shrug*
Atmosphere: 1
Food: 3
Service: 1
I noticed that my address showed Augusta instead of Grovetown when I placed my online order and received confirmation. I tried to call my local store. I was routed to a call center and was told my order was received. BUT he told my I would have to call the local store. I did and the young man said he didn’t know how to change the city. He put me on Hold and returned to say his manager was coming and I would need to hold abut 5 minutes. I waited and waited until he returned to say I would have to call back. I expressed my frustration and asked him to please not make me call back. No response for 10-15 seconds then a girls voice saying I would have to call back. I expressed my frustration again and said “Please don’t make me call back. I’ll end up at the call center again”. She said I’d have to call back because there wasn’t a computer at that phone. WHAT HAPPENED TO WRITING DOWN SOMETHING ON A PIECE OF PAPER??????😤
They do not answer the phone when trying to inquire about your order!
Food: 4
Service: 1
Food was good so far best pizza hut pasta ever the only thing at least on my last order one item was missing and had to wait longer. Plus no staff was available on the counter .
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Cheese Sticks, Breadsticks
Slow service not greeted when enter. Young lady was nice but only worker could tell she was stressed. Was out of a lot of menu items
Atmosphere: 2
Food: 2
Service: 2
Ordered 4 pjzzas. The pizza was super burnt and gross! The employees were rude and unfriendly. The restaurant was crammed with angry customers frustrated about their orders. They forgot one of our pizzas on the order, so I had to sit and wait while they made it. One of the pizzas was wrong and not on our order. Worst pizza experience I ever had, hands down! I'll never go to this pizza butt again.
Atmosphere: 1
Food: 1
Service: 1
No words. And they never answer the phone to fix anything more efficiently. If you do an online order and want a refund you have to go up to the store and to be honest if you want it done right, just so carry out and check it yourself at this point. It’s too hit or miss to risk the disappointment of delivery.
Atmosphere: 1
Food: 1
Service: 2
I went to Pizza Hut in Grovetown, trying to give them a chance. It seemed like we recieved breadsticks from earlier in the week they were not cut and they were so hard I thought they were pretzels. The pizza looked like it was thrown together. I will never my money there again!!!!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Delivery took an hour and a half. Pizza was dead cold. Also they put onions on instead of pineapple. Tried to call the store but they can’t help me because “I placed the order online”
Food: 1
Service: 1
Someone really looked at this pizza for quality check and let it get served.
Food: 1
Wow! Two times in a row I’ve ordered from THIS store, both times the delivery has taken OVER TWO HOURS! I'm talking about the order was placed, and two hours later I get a phone call from this store saying my food just left the store.
How is this okay? Clearly it’s only me since there are no other reviews indicating two hour deliveries. What have I done to insult you Pizza Hut? Is it because I pre-tipped a mere 20% BOTH times? I wish i was exaggerating. Do you not care? It can't just be me this is happening to? Do better Pizza Hut…do better.
Atmosphere: 1
Food: 4
Service: 1
Food never showed up called them after 30 minutes later employee very rude ended up going there after 2 hours they said DoorDash had it didn’t know where i guess they don’t have their own drivers anymore
couldn’t get refund then had to call next day manager was rude as well but got money back minus tip never leave tip in advance never order here again
Atmosphere: 1
Food: 1
Service: 1
I have been to this location several times and I have received Professional Service and courteous employees. I would guess that I visit this location 10 times or more a year since they opened and I have only had one order where the food was substandard. Every other time the food was great.
Atmosphere: 3
Food: 4
Service: 4
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