I go to the Grovetown location on a regular basis and order one of the two drinks I usually get. Whenever I order the quad grande white mocha with whole milk it’s not made correctly. I barely taste any of the white mocha. When I go to the one on Washington rd by I-20 or the Robert C Daniel one I order the same drink and will noticeably still taste the white mocha. Also my drink never gets a sleeve for the hot drinks. The other hot drinks waiting to be picked-up will have one, but not mine for some reason. That was the case this morning. My white mocha drink barely had any flavor and had no sleeve, but the other hot drinks waiting had sleeves. So I went through the drive through and ordered the other drink I sometimes get, quad grande caramel macchiato. It also had no flavor to it, and she handed a hot drink to me without a sleeve again so I had to request one. Am I being singled out for some reason?
Atmosphere: 5
Food: 5
Service: 2
Brandon J. Brantley
m. Most of the time they seem fairly busy, the drinks are put together fairly quick due to the demands of traffic. Today makes the third time I have ordered from them and they have made me an exploding coffee. I mean that the coffee is literally sitting on the counter looking a complete mess and if I pick it up, it will spill all over the place. I have been a starbucks customer for over 20 years, I want you to know that it seems like the baristas want you to stick to what makes life easy for them, stick with your easy lattes and drinks they can make in no time because Anything that needs to be actually made with more time will be anything they can put in a cup to get you out the door. Whoever is in charge here needs to ensure that the quality remains in each cup. I take it personal whenever my request for a coffee, given with my hard earned money is met with, take whatever we give you! So because this location is super busy I'm sure my one voice won't matter but I have been more than graceful about errors made when getting my coffee made bad from this location, today was just inconvenient and I did not feel like grabbing a coffee that will make me have to change my clothes in attempting to drink it, Grovetown location needs to do better. I actually drove to wrightsboro rd. Asked the barista to please make my drink without making it about to explode and they did a wonderful job, I'm sure that coffee made at Grovetown is still sitting on the counter as they don't care at all..
Atmosphere: 4
Food: 4
Service: 1
Thomas Kaszas II
Clean, plenty of parking, easy access and ferry quick service.
Atmosphere: 5
Food: 5
Service: 5
Justin Lemons
Love the pumpkin spice cold brew
Atmosphere: 5
Food: 5
Service: 5
Hailey Rocafuerte
Stopped by to grab drinks and a breakfast snack with my daughters. Service is friendly the second you walk in. The store is clean and well maintained. They were out of the sandwich I wanted but subbed it for something that I ended up liking even more. My daughter dropped her drink as soon as we walked out to the outdoor seating area. The staff made her a replacement, no questions asked. Great atmosphere all around.
Atmosphere: 5
Food: 5
Service: 5
Courtney Cyr
If DeWayne sees this I love you and you made my day you deserve a raise
Atmosphere: 5
Food: 5
Service: 5
Gary Damon
Good coffee. Quick service
Atmosphere: 5
Food: 5
Service: 5
Joey Kitchens
I’ve had to throw away my 7th Pike place today because it tasted like burned rubber again. Your store at Meridian drive, Grovetown GA I called the manager on duty to give them a chance to course correct and her response was, they have heard this before and I should buy something different Visited on August 10th at 1pm
Jenny B
I don’t know if they have new staff but the quality of the food went down but now today I can say the customer service has too as well. A fee weeks ago I ordered matcha and if your order matcha you can tell by the color of it was made correctly and of course I taste it and it wasnt. I asked the barista to remake it and of course be makes its with whole milk and not oatmilk and because I was on the way to work I didnt have time to have him remake it a third time. Then today I ordered a DS smoked croissant and of course half way to work something told me to check it and I was given a sausage & egg mcmuffin. I return to the store and instead of the cashier checking the bag he proceeds to argue with me that it was correct based off him looking at the sticker. And I said sir could you please look in the bag? And then he realizes it was wrong and just saids oh we’ll have that out for you shortly. This will be my last visit here, I’ll just settle for starbucks on the weekend when I can access other store locations.
Went to get my matcha this morning paid 15.55 for two venti matcha when receiving my order I chucks of matcha powder all over which if you know this makes the drink taste horrible plus the cold foam was spilled on top of one of the drinks sometimes it’s made perfect sometimes it’s made wrong 😡 I told the lady if she could please fix it , this was a older lady with blonde hair btw she tells me this is how they are made , no they are not made like this she wasn’t trying to help at all she didn’t want to fix it at the window she told me to go to the door I pay a lot of money at Starbucks to be dealing with this BS not paying from this place again ! Would you like to waste money on a drink that’s made nasty I don’t think so !
Tiff
It doesn’t matter when you come, they are extremely slow. But especially on weekends. Most of the time they make the drinks incorrectly or they skimp out on what they can so the drinks are always half full. I don’t understand why this place just can’t get it right.
Erin Williams
If I could give this like no stars I would. The service is AWFUL. The atmosphere is AWFUL. The drinks are DISGUSTING. Whoever the moon faced girl that helped me this morning was pretty much worthless and a waste of my time. Don’t work in customer service if you aren’t going to do your job.
Starbucks is going down hill and are going fast. Ridiculous.
Donald Lyndall
Nice location. Great customer service and consistent baristas.
I go to the Grovetown location on a regular basis and order one of the two drinks I usually get. Whenever I order the quad grande white mocha with whole milk it’s not made correctly. I barely taste any of the white mocha. When I go to the one on Washington rd by I-20 or the Robert C Daniel one I order the same drink and will noticeably still taste the white mocha. Also my drink never gets a sleeve for the hot drinks. The other hot drinks waiting to be picked-up will have one, but not mine for some reason. That was the case this morning. My white mocha drink barely had any flavor and had no sleeve, but the other hot drinks waiting had sleeves. So I went through the drive through and ordered the other drink I sometimes get, quad grande caramel macchiato. It also had no flavor to it, and she handed a hot drink to me without a sleeve again so I had to request one. Am I being singled out for some reason?
Atmosphere: 5
Food: 5
Service: 2
m. Most of the time they seem fairly busy, the drinks are put together fairly quick due to the demands of traffic. Today makes the third time I have ordered from them and they have made me an exploding coffee. I mean that the coffee is literally sitting on the counter looking a complete mess and if I pick it up, it will spill all over the place. I have been a starbucks customer for over 20 years, I want you to know that it seems like the baristas want you to stick to what makes life easy for them, stick with your easy lattes and drinks they can make in no time because Anything that needs to be actually made with more time will be anything they can put in a cup to get you out the door. Whoever is in charge here needs to ensure that the quality remains in each cup. I take it personal whenever my request for a coffee, given with my hard earned money is met with, take whatever we give you! So because this location is super busy I'm sure my one voice won't matter but I have been more than graceful about errors made when getting my coffee made bad from this location, today was just inconvenient and I did not feel like grabbing a coffee that will make me have to change my clothes in attempting to drink it, Grovetown location needs to do better. I actually drove to wrightsboro rd. Asked the barista to please make my drink without making it about to explode and they did a wonderful job, I'm sure that coffee made at Grovetown is still sitting on the counter as they don't care at all..
Atmosphere: 4
Food: 4
Service: 1
Clean, plenty of parking, easy access and ferry quick service.
Atmosphere: 5
Food: 5
Service: 5
Love the pumpkin spice cold brew
Atmosphere: 5
Food: 5
Service: 5
Stopped by to grab drinks and a breakfast snack with my daughters. Service is friendly the second you walk in. The store is clean and well maintained. They were out of the sandwich I wanted but subbed it for something that I ended up liking even more. My daughter dropped her drink as soon as we walked out to the outdoor seating area. The staff made her a replacement, no questions asked. Great atmosphere all around.
Atmosphere: 5
Food: 5
Service: 5
If DeWayne sees this I love you and you made my day you deserve a raise
Atmosphere: 5
Food: 5
Service: 5
Good coffee. Quick service
Atmosphere: 5
Food: 5
Service: 5
I’ve had to throw away my 7th Pike place today because it tasted like burned rubber again.
Your store at Meridian drive, Grovetown GA
I called the manager on duty to give them a chance to course correct and her response was, they have heard this before and I should buy something different
Visited on August 10th at 1pm
I don’t know if they have new staff but the quality of the food went down but now today I can say the customer service has too as well. A fee weeks ago I ordered matcha and if your order matcha you can tell by the color of it was made correctly and of course I taste it and it wasnt. I asked the barista to remake it and of course be makes its with whole milk and not oatmilk and because I was on the way to work I didnt have time to have him remake it a third time. Then today I ordered a DS smoked croissant and of course half way to work something told me to check it and I was given a sausage & egg mcmuffin. I return to the store and instead of the cashier checking the bag he proceeds to argue with me that it was correct based off him looking at the sticker. And I said sir could you please look in the bag? And then he realizes it was wrong and just saids oh we’ll have that out for you shortly. This will be my last visit here, I’ll just settle for starbucks on the weekend when I can access other store locations.
Atmosphere: 2
Food: 2
Service: 1
Clean . The service was impeccable.
Restaurantji Recommends
Service with a smile and some advice!!
Went to get my matcha this morning paid 15.55 for two venti matcha when receiving my order I chucks of matcha powder all over which if you know this makes the drink taste horrible plus the cold foam was spilled on top of one of the drinks sometimes it’s made perfect sometimes it’s made wrong 😡 I told the lady if she could please fix it , this was a older lady with blonde hair btw she tells me this is how they are made , no they are not made like this she wasn’t trying to help at all she didn’t want to fix it at the window she told me to go to the door I pay a lot of money at Starbucks to be dealing with this BS not paying from this place again ! Would you like to waste money on a drink that’s made nasty I don’t think so !
It doesn’t matter when you come, they are extremely slow. But especially on weekends. Most of the time they make the drinks incorrectly or they skimp out on what they can so the drinks are always half full. I don’t understand why this place just can’t get it right.
If I could give this like no stars I would. The service is AWFUL. The atmosphere is AWFUL. The drinks are DISGUSTING. Whoever the moon faced girl that helped me this morning was pretty much worthless and a waste of my time. Don’t work in customer service if you aren’t going to do your job.
Starbucks is going down hill and are going fast. Ridiculous.
Nice location. Great customer service and consistent baristas.
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