I hate to leave this review. I have always enjoyed ordering from here. I must admit the new fries can’t compare to the original. In my opinion they are too salty. I also noticed a change in how the wings were prepared. They are too crispy for me. I believe Wingstop should go back to preparing their wings and fries the original way. If dominant broken don’t fix it.
Atmosphere: 4
Food: 1
Service: 4
Jacob Turner
I got a pickup order I placed online. Can’t complain about the food, the wings and fries were delicious and it was ready when I got there. Weird service interaction though. I walked in and wasn’t greeted at all, which I thought was ok they looked a bit busy. I waited for a few minutes without any interaction, until an employee approached the front desk and just looked at me funny until I said I had a pickup order. He looked at the rack and silently gave me my food. I went to fill up my cups and the employee had silently approached me directly from behind with a container of tea, so when I backed up to move I almost ran into him. Still not a word out of him. I left feeling a bit uncomfortable with the whole interaction.
Atmosphere: 4
Food: 5
Service: 2
Hunter
Wings was cold and I was missing two wings when I got home.
Atmosphere: 2
Food: 2
Service: 1
me a
Never had a meal ready for pickup. Usually waiting 20 to 30 minutes with them saying it is the next one, but only to be delayed. Employees bsing in back about little they are paid while three people actually work. Need a more disciplined manager on-site.
Atmosphere: 2
Food: 4
Service: 1
sam
This is the last time I visit this location. I placed a mobile order 30 minutes before I arrived at the location. When I went to pick up my order, I was told it still wasn’t ready and had to wait an hour. After all that time, I waited my sandwich still wasn’t made correctly. When I asked if it could be fixed and being given attitude in response. Instead of making a fresh sandwich, the older gentleman just took the pickles off and gave me the exact same sandwich, as if I wouldn’t realize it. I’m allergic to pickles, which is why I asked for them to be removed when I ordered in the first place. However, when I asked for it to be remade, he gives me the nastiest attitude and speaks to me in such an unnecessarily rude manner. Thankfully the younger girl working with him kindly remade it, and even apologized on his behalf since he couldn’t even do that. I didn’t catch his name but whoever the older gentleman was working today around 12:30pm - 2pm. Needs to be retrained and taught better customer service along with the rest of the staff. If you can avoid this location. As it’s always a hassle to get your order while being treated terribly by the staff.
Atmosphere: 1
Food: 1
Service: 1
Justin Garnell
We’ll been waiting an hour for 20 wings and fries. They are about to make me late for work. My suggestion is to go somewhere else and stay very far away from this place, unless you have all day to wait on them to make easy orders.
Service: 1
Kelvin Williams
It's not your typical wings stop the wing are awesome and the staff very courteous!!
Atmosphere: 5
Food: 5
Service: 5
Daniel Wilson
Long wait times just waiting for sauce and veggie sticks. They didn't even give us the right size for the sauce. Grovetown is not a big place. Let's make sure the limited restaurants that take up space in Grovetown are actually good.
Atmosphere: 1
Food: 2
Service: 1
Demetrius Middleton
Ms. Audrey made sure my fries were hot & seasoned. Also, Kira & Jaiden we’re exceptuallu helpful during there process.
Atmosphere: 5
Food: 5
Service: 5
Devin Smith
This was the last time I order from this location. The chicken was so hard, it was almost inedible. The wings were so small it was ridiculous. Over $60 for wings and fingers is crazy. The size of the fries was very small and they weren't the usual seasoning & I did not request anything different. Very disappointed in the quality of the food & especially for the cost.
Don't go on a Friday. Waited 45 minutes for an online ordered I submitted for french fries. Staff is nice but way too long to wait for fries!
Atmosphere: 2
Food: 3
Service: 2
Trevor Ruiz
Don’t get me wrong the food is good but the time it takes is unbelievable I’ve waited for 35 minutes and still have not gotten my food
Atmosphere: 5
Food: 5
Service: 1
Jennifer Ovalle
I walked in the store at 938 my food wasn't supposed to be ready til.948 and I was early so after telling the girl my name I stood to the side and waited. Then at 9:58 I had run out of time and had to go so I went and asked for a refund. The girl asked my name and I told her and she goes oh your order has been ready. I finally get to my relatives to eat and my fries are cold and my wings are wet and slimy from sitting so long not crispy like usual at all. They refused to refund me and gave me a credit. As if Id go back if someone paid me. This used to be my favorite location when visiting. I dont know what happened but service and food quality have gone down hill fast. What happened to caring about your customers?
Food: 1
Service: 1
Jim Turner
Boneless wings have oder and taste bad.
Food: 1
chicken nuggets
tried calling in a to go order , was told to repeat multiple times in a rude manner , maybe get a new phone or quieter background .. inside by the drink machine/dispenser was disgusting ..
I hate to leave this review. I have always enjoyed ordering from here. I must admit the new fries can’t compare to the original. In my opinion they are too salty. I also noticed a change in how the wings were prepared. They are too crispy for me. I believe Wingstop should go back to preparing their wings and fries the original way. If dominant broken don’t fix it.
Atmosphere: 4
Food: 1
Service: 4
I got a pickup order I placed online. Can’t complain about the food, the wings and fries were delicious and it was ready when I got there. Weird service interaction though. I walked in and wasn’t greeted at all, which I thought was ok they looked a bit busy. I waited for a few minutes without any interaction, until an employee approached the front desk and just looked at me funny until I said I had a pickup order. He looked at the rack and silently gave me my food. I went to fill up my cups and the employee had silently approached me directly from behind with a container of tea, so when I backed up to move I almost ran into him. Still not a word out of him. I left feeling a bit uncomfortable with the whole interaction.
Atmosphere: 4
Food: 5
Service: 2
Wings was cold and I was missing two wings when I got home.
Atmosphere: 2
Food: 2
Service: 1
Never had a meal ready for pickup. Usually waiting 20 to 30 minutes with them saying it is the next one, but only to be delayed. Employees bsing in back about little they are paid while three people actually work. Need a more disciplined manager on-site.
Atmosphere: 2
Food: 4
Service: 1
This is the last time I visit this location. I placed a mobile order 30 minutes before I arrived at the location. When I went to pick up my order, I was told it still wasn’t ready and had to wait an hour. After all that time, I waited my sandwich still wasn’t made correctly. When I asked if it could be fixed and being given attitude in response. Instead of making a fresh sandwich, the older gentleman just took the pickles off and gave me the exact same sandwich, as if I wouldn’t realize it. I’m allergic to pickles, which is why I asked for them to be removed when I ordered in the first place. However, when I asked for it to be remade, he gives me the nastiest attitude and speaks to me in such an unnecessarily rude manner. Thankfully the younger girl working with him kindly remade it, and even apologized on his behalf since he couldn’t even do that. I didn’t catch his name but whoever the older gentleman was working today around 12:30pm - 2pm. Needs to be retrained and taught better customer service along with the rest of the staff. If you can avoid this location. As it’s always a hassle to get your order while being treated terribly by the staff.
Atmosphere: 1
Food: 1
Service: 1
We’ll been waiting an hour for 20 wings and fries. They are about to make me late for work. My suggestion is to go somewhere else and stay very far away from this place, unless you have all day to wait on them to make easy orders.
Service: 1
It's not your typical wings stop the wing are awesome and the staff very courteous!!
Atmosphere: 5
Food: 5
Service: 5
Long wait times just waiting for sauce and veggie sticks. They didn't even give us the right size for the sauce. Grovetown is not a big place. Let's make sure the limited restaurants that take up space in Grovetown are actually good.
Atmosphere: 1
Food: 2
Service: 1
Ms. Audrey made sure my fries were hot & seasoned. Also, Kira & Jaiden we’re exceptuallu helpful during there process.
Atmosphere: 5
Food: 5
Service: 5
This was the last time I order from this location. The chicken was so hard, it was almost inedible. The wings were so small it was ridiculous. Over $60 for wings and fingers is crazy. The size of the fries was very small and they weren't the usual seasoning & I did not request anything different. Very disappointed in the quality of the food & especially for the cost.
Atmosphere: 2
Food: 1
Service: 2
Restaurantji Recommends
Don't go on a Friday. Waited 45 minutes for an online ordered I submitted for french fries. Staff is nice but way too long to wait for fries!
Atmosphere: 2
Food: 3
Service: 2
Don’t get me wrong the food is good but the time it takes is unbelievable I’ve waited for 35 minutes and still have not gotten my food
Atmosphere: 5
Food: 5
Service: 1
I walked in the store at 938 my food wasn't supposed to be ready til.948 and I was early so after telling the girl my name I stood to the side and waited. Then at 9:58 I had run out of time and had to go so I went and asked for a refund. The girl asked my name and I told her and she goes oh your order has been ready. I finally get to my relatives to eat and my fries are cold and my wings are wet and slimy from sitting so long not crispy like usual at all. They refused to refund me and gave me a credit. As if Id go back if someone paid me. This used to be my favorite location when visiting. I dont know what happened but service and food quality have gone down hill fast. What happened to caring about your customers?
Food: 1
Service: 1
Boneless wings have oder and taste bad.
Food: 1
tried calling in a to go order , was told to repeat multiple times in a rude manner , maybe get a new phone or quieter background .. inside by the drink machine/dispenser was disgusting ..
Atmosphere: 2
Food: 5
Service: 1
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