Long wait times just waiting for sauce and veggie sticks. They didn't even give us the right size for the sauce. Grovetown is not a big place. Let's make sure the limited restaurants that take up space in Grovetown are actually good.
Atmosphere: 1
Food: 2
Service: 1
Demetrius Middleton
Ms. Audrey made sure my fries were hot & seasoned. Also, Kira & Jaiden we’re exceptuallu helpful during there process.
Atmosphere: 5
Food: 5
Service: 5
Devin Smith
This was the last time I order from this location. The chicken was so hard, it was almost inedible. The wings were so small it was ridiculous. Over $60 for wings and fingers is crazy. The size of the fries was very small and they weren't the usual seasoning & I did not request anything different. Very disappointed in the quality of the food & especially for the cost.
Atmosphere: 2
Food: 1
Service: 2
Maritza Rodz
Don't go on a Friday. Waited 45 minutes for an online ordered I submitted for french fries. Staff is nice but way too long to wait for fries!
Atmosphere: 2
Food: 3
Service: 2
Trevor Ruiz
Don’t get me wrong the food is good but the time it takes is unbelievable I’ve waited for 35 minutes and still have not gotten my food
Atmosphere: 5
Food: 5
Service: 1
Jennifer Ovalle
I walked in the store at 938 my food wasn't supposed to be ready til.948 and I was early so after telling the girl my name I stood to the side and waited. Then at 9:58 I had run out of time and had to go so I went and asked for a refund. The girl asked my name and I told her and she goes oh your order has been ready. I finally get to my relatives to eat and my fries are cold and my wings are wet and slimy from sitting so long not crispy like usual at all. They refused to refund me and gave me a credit. As if Id go back if someone paid me. This used to be my favorite location when visiting. I dont know what happened but service and food quality have gone down hill fast. What happened to caring about your customers?
Food: 1
Service: 1
Jim Turner
Boneless wings have oder and taste bad.
Food: 1
chicken nuggets
tried calling in a to go order , was told to repeat multiple times in a rude manner , maybe get a new phone or quieter background .. inside by the drink machine/dispenser was disgusting ..
Atmosphere: 2
Food: 5
Service: 1
Nicholas Kennedy
Service was one of the worst I have experienced. And if you like ice in your drink don't come here. Cashier was rude and ignored me when I asked her for ice. Food was slow to come out. People that ordered well after got their food first.
Atmosphere: 1
Food: 1
Service: 1
Samantha Salgado
I am sitting here now, completely was ignored when walking in, finally a lady came to ask if I was helped knowing she just ignored me, they had not started none of the orders that I came to pick up. Hands down the worst customer service. When dealing with anyone who delivers food they are always rude and take forever to prepare the orders.
Cashier said it would take 18 mins but ended up being 40 mins very unsatisfied with my experience.
Atmosphere: 1
Food: 5
Service: 1
Kevin Alley
Sadly this place is going down hill in my opinion. The last few times I have not been impressed by the quality. My wings are cooked but just barely. The skin is soft and not crispy like it used to be. I’m not sure why but I can only guess that with so many orders coming through they are cooking them with less time. There is no option in the apps for wings to be cooked longer. Honestly I’m not sure if it would matter as I select longer cook time on the fries but it’s always ignored. I don’t like squishy French fries and definitely don’t like squishy wings. It’s really too bad because I love their flavors.
Atmosphere: 4
Food: 2
Service: 2
lacecia doe
I attempted to order a 8 piece wing combo. 4 boneless Cajun and 4 traditional lemon pepper all flat. Which I ordered LAST WEEK with NO PROBLEM at the North Augusta Location.
Tonight I was told that is not a option because of the new system. When I went to the North Augusta location it was done with no problem and they had the new system as well.
The guy consulted with a manager who also told him it’s not possible. This is extremely disappointing and it seems as if they refused to even try to accommodate my order. Maybe teach your employees how to fully use the system.
Service: 1
Phalishia Williams
The worst food, service. and management They don't get any stars!!!
Recommended dishes: 8-PC Classic Wings Combo
phuc Nguyen
Today is 3/26/25 my wife name Hien Tran have order food for my kids , I seat waiting for almost hour , when I ask the employee she said they have gave to some one already and did not said a word sorry or do anything ! That was horrible terrible how to take care customer like that . I recommend this places is bull shits they need to hire better Managers thanks .
Long wait times just waiting for sauce and veggie sticks. They didn't even give us the right size for the sauce. Grovetown is not a big place. Let's make sure the limited restaurants that take up space in Grovetown are actually good.
Atmosphere: 1
Food: 2
Service: 1
Ms. Audrey made sure my fries were hot & seasoned. Also, Kira & Jaiden we’re exceptuallu helpful during there process.
Atmosphere: 5
Food: 5
Service: 5
This was the last time I order from this location. The chicken was so hard, it was almost inedible. The wings were so small it was ridiculous. Over $60 for wings and fingers is crazy. The size of the fries was very small and they weren't the usual seasoning & I did not request anything different. Very disappointed in the quality of the food & especially for the cost.
Atmosphere: 2
Food: 1
Service: 2
Don't go on a Friday. Waited 45 minutes for an online ordered I submitted for french fries. Staff is nice but way too long to wait for fries!
Atmosphere: 2
Food: 3
Service: 2
Don’t get me wrong the food is good but the time it takes is unbelievable I’ve waited for 35 minutes and still have not gotten my food
Atmosphere: 5
Food: 5
Service: 1
I walked in the store at 938 my food wasn't supposed to be ready til.948 and I was early so after telling the girl my name I stood to the side and waited. Then at 9:58 I had run out of time and had to go so I went and asked for a refund. The girl asked my name and I told her and she goes oh your order has been ready. I finally get to my relatives to eat and my fries are cold and my wings are wet and slimy from sitting so long not crispy like usual at all. They refused to refund me and gave me a credit. As if Id go back if someone paid me. This used to be my favorite location when visiting. I dont know what happened but service and food quality have gone down hill fast. What happened to caring about your customers?
Food: 1
Service: 1
Boneless wings have oder and taste bad.
Food: 1
tried calling in a to go order , was told to repeat multiple times in a rude manner , maybe get a new phone or quieter background .. inside by the drink machine/dispenser was disgusting ..
Atmosphere: 2
Food: 5
Service: 1
Service was one of the worst I have experienced. And if you like ice in your drink don't come here. Cashier was rude and ignored me when I asked her for ice.
Food was slow to come out. People that ordered well after got their food first.
Atmosphere: 1
Food: 1
Service: 1
I am sitting here now, completely was ignored when walking in, finally a lady came to ask if I was helped knowing she just ignored me, they had not started none of the orders that I came to pick up. Hands down the worst customer service. When dealing with anyone who delivers food they are always rude and take forever to prepare the orders.
Atmosphere: 1
Service: 1
Restaurantji Recommends
Cashier said it would take 18 mins but ended up being 40 mins very unsatisfied with my experience.
Atmosphere: 1
Food: 5
Service: 1
Sadly this place is going down hill in my opinion. The last few times I have not been impressed by the quality. My wings are cooked but just barely. The skin is soft and not crispy like it used to be. I’m not sure why but I can only guess that with so many orders coming through they are cooking them with less time. There is no option in the apps for wings to be cooked longer. Honestly I’m not sure if it would matter as I select longer cook time on the fries but it’s always ignored. I don’t like squishy French fries and definitely don’t like squishy wings. It’s really too bad because I love their flavors.
Atmosphere: 4
Food: 2
Service: 2
I attempted to order a 8 piece wing combo. 4 boneless Cajun and 4 traditional lemon pepper all flat. Which I ordered LAST WEEK with NO PROBLEM at the North Augusta Location.
Tonight I was told that is not a option because of the new system. When I went to the North Augusta location it was done with no problem and they had the new system as well.
The guy consulted with a manager who also told him it’s not possible. This is extremely disappointing and it seems as if they refused to even try to accommodate my order. Maybe teach your employees how to fully use the system.
Service: 1
The worst food, service. and management They don't get any stars!!!
Recommended dishes: 8-PC Classic Wings Combo
Today is 3/26/25 my wife name Hien Tran have order food for my kids , I seat waiting for almost hour , when I ask the employee she said they have gave to some one already and did not said a word sorry or do anything ! That was horrible terrible how to take care customer like that . I recommend this places is bull shits they need to hire better Managers thanks .
Atmosphere: 1
Service: 1
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