I ordered the special I couldn’t taste any sauce nor could I see any on the pizza’s on the sausage pizza it was possible about 10-12 pieces of sausage on a large pizza this was my first time ordering from a Papa John’s pizza restaurant and it wasn’t what I expected sorry but it could be better with more training their I’m sure more sausages should be on and look at the other pizza everything is right in the middle to make it look fuller please
Atmosphere: 3
Food: 2
Service: 3
Keivia (Keyy)
Pizza was not up to standard. Overcooked and dried out. Politely requested a remake. The cashier was nice but the young lady who was assisting with the pizza making was upset that I asked. Honestly at that point I didn’t trust it anymore if it were not for my kids being hungry and me not feeling well I would’ve asked for a refund and cooked at home. The remake was almost as bad as the initial pizza and 2 old shriveled looking banana peppers were placed inside of the box as if that was to show their disdain. Now I’m afraid my pizza was tampered with. I will not order from this location ever again.
Atmosphere: 1
Food: 1
Service: 1
Kia Rivers
I placed a pre-order delivery for Friday at 7:30 but didn't receive the order until 8:15. The pizzas were dry and cold, We were highly upset. It's been a while since our pizzas have not been hot when we received them. Also, very disappointed if I pre-order and still can't get my pizza on time.
Food: 2
Service: 2
Jonathan Duttweiler
For chain pizza it's not bad and the deals are great.
Atmosphere: 3
Food: 4
Service: 4
Ray Jeff
Service was on point with greeting the customer and the food was good also, besides that just a little bit slow getting the food out.
Atmosphere: 3
Food: 4
Service: 4
William Borrelli
Not really sure why I order online and try to pick up in drive thru it’s always not working. I go inside and lady just sitting there barely lifts her head. Makes you lot want to come back at all. Not good
Atmosphere: 1
Food: 4
Service: 1
Michelle Owens
Young lady digging in her scalp and nasty attitude
Atmosphere: 1
Food: 1
Service: 1
Georgia Peach
Did not get my order right.
Atmosphere: 4
Food: 3
Service: 4
Juwana Riggins-Simon
Dear Papa John’s Customer Service,
I am writing to express my concern regarding an experience I had at your Hampton location on the evening of Friday, May 8th.
When I arrived, I noticed a handwritten sign taped to the drive-thru window stating “window closed.” I proceeded to park and attempted to enter the store, but the door was locked. I then asked an individual standing outside what was going on, and he told me to go back to the drive-thru window.
I returned to the window, and at that point, the staff removed the sign and opened it. When I asked the employee why they were playing this game, she responded by laughing, which I found dismissive and unprofessional.
This experience left me feeling frustrated and disrespected. I would appreciate it if this issue could be looked into and addressed to ensure better service and clearer communication for customers in the future.
I have ordered from this store numerous times, however, literally the last two times have been the worst experience ever. The first issue I had last time, was I placed an order online to be delivered and when the pizza arrived, they had given my driver the incorrect order and I called the store and told them. Then I had to drive to the store to pick up my correct item which was then cold by the time I got it back home. This time, (today) I ordered delivery online and it was over an hour and a half late arriving. Why? Because apparently that store doesn’t have any drivers and they redirect all delivery orders to DoorDash which takes two hundred years to even get your order. Anyways, we received our pizzas and they are both UNDERCOOKED LIKE CRAZY!!! Soggy and cold and almost like trying to eat snot from a piece of raw dough is what the texture was like. It was absolutely disgusting. Plus, whoever cut the pizzas, obviously doesn’t know how to do it properly as there are supposed to be 8 slices, not 5 giant ones. 😒 Idk who the manager is at this location, but get it together Forreal. Huge disappointment.
Shantel Davis
I DO NOT RECOMMEND THIS LOCATION.. My first time ordering from here was not a pleasant one . The teenage girl saw mw got out the car walking to the door she place a note on the door then locked the door . Didn't say anything. Again it's my first time ordering from here and eating from here.I went up to the drive thru windows she acted and the other your teenage boy acted like they didn't see me at the drive thru. Then disappeared for 5 mins then somebody came out after the fact. I will not be back
Heather Thomas
The staff here is incredibly nice—always pleasant and welcoming, which I truly appreciated. However, I was really disappointed with the food handling practices. When I visited for a Shaq-a-Roni pizza, I noticed that no one was wearing gloves or hairnets, and several employees smelled strongly of smoke.
What concerned me most was that staff were moving between stations, making pizzas with bare hands, touching the register, their hair, and faces—without washing their hands or cleaning the work area. It made me very uncomfortable, and unfortunately, I ended up throwing the pizza away. I didn’t want to cause a scene, but I also couldn’t bring myself to eat something prepared in those conditions.
Again, the team is friendly, but there needs to be a serious improvement in cleanliness and food safety practices.
Bear Miles
Ordered some pizza to have delivered and the driver knocked or rang the doorbell. So unfortunately my neighborhood animals got ahold of my pizza and the store will not send another order unless I pay! This is 3 time I have major problems! I am done with company!
Mrs Bunny
Finally! Finally you actually put cheese on a The Works thin crust pizza. I don’t know who is working tonight, but keep this person!
Update: So Papa John’s got rid of their own delivery drivers to save a buck and now delivers by Door dash. The last person to deliver gave us someone else’s food. I’m sure the other person got ours. The drivers are usually rude and have ZERO customer service skills. From now on, if we order, we will pick up. No tip, no hassle
And now, again, for the second time, they left our food in the carport and didn’t bother to ring the doorbell. Yall suck!
Great experience!
Atmosphere: 4
Food: 5
Service: 5
I ordered the special I couldn’t taste any sauce nor could I see any on the pizza’s on the sausage pizza it was possible about 10-12 pieces of sausage on a large pizza this was my first time ordering from a Papa John’s pizza restaurant and it wasn’t what I expected sorry but it could be better with more training their I’m sure more sausages should be on and look at the other pizza everything is right in the middle to make it look fuller please
Atmosphere: 3
Food: 2
Service: 3
Pizza was not up to standard. Overcooked and dried out. Politely requested a remake. The cashier was nice but the young lady who was assisting with the pizza making was upset that I asked. Honestly at that point I didn’t trust it anymore if it were not for my kids being hungry and me not feeling well I would’ve asked for a refund and cooked at home. The remake was almost as bad as the initial pizza and 2 old shriveled looking banana peppers were placed inside of the box as if that was to show their disdain. Now I’m afraid my pizza was tampered with. I will not order from this location ever again.
Atmosphere: 1
Food: 1
Service: 1
I placed a pre-order delivery for Friday at 7:30 but didn't receive the order until 8:15. The pizzas were dry and cold, We were highly upset. It's been a while since our pizzas have not been hot when we received them. Also, very disappointed if I pre-order and still can't get my pizza on time.
Food: 2
Service: 2
For chain pizza it's not bad and the deals are great.
Atmosphere: 3
Food: 4
Service: 4
Service was on point with greeting the customer and the food was good also, besides that just a little bit slow getting the food out.
Atmosphere: 3
Food: 4
Service: 4
Not really sure why I order online and try to pick up in drive thru it’s always not working.
I go inside and lady just sitting there barely lifts her head.
Makes you lot want to come back at all. Not good
Atmosphere: 1
Food: 4
Service: 1
Young lady digging in her scalp and nasty attitude
Atmosphere: 1
Food: 1
Service: 1
Did not get my order right.
Atmosphere: 4
Food: 3
Service: 4
Dear Papa John’s Customer Service,
I am writing to express my concern regarding an experience I had at your Hampton location on the evening of Friday, May 8th.
When I arrived, I noticed a handwritten sign taped to the drive-thru window stating “window closed.” I proceeded to park and attempted to enter the store, but the door was locked. I then asked an individual standing outside what was going on, and he told me to go back to the drive-thru window.
I returned to the window, and at that point, the staff removed the sign and opened it. When I asked the employee why they were playing this game, she responded by laughing, which I found dismissive and unprofessional.
This experience left me feeling frustrated and disrespected. I would appreciate it if this issue could be looked into and addressed to ensure better service and clearer communication for customers in the future.
Thank you for your time and attention.
Restaurantji Recommends
I have ordered from this store numerous times, however, literally the last two times have been the worst experience ever. The first issue I had last time, was I placed an order online to be delivered and when the pizza arrived, they had given my driver the incorrect order and I called the store and told them. Then I had to drive to the store to pick up my correct item which was then cold by the time I got it back home. This time, (today) I ordered delivery online and it was over an hour and a half late arriving. Why? Because apparently that store doesn’t have any drivers and they redirect all delivery orders to DoorDash which takes two hundred years to even get your order.
Anyways, we received our pizzas and they are both UNDERCOOKED LIKE CRAZY!!! Soggy and cold and almost like trying to eat snot from a piece of raw dough is what the texture was like. It was absolutely disgusting. Plus, whoever cut the pizzas, obviously doesn’t know how to do it properly as there are supposed to be 8 slices, not 5 giant ones. 😒
Idk who the manager is at this location, but get it together Forreal. Huge disappointment.
I DO NOT RECOMMEND THIS LOCATION..
My first time ordering from here was not a pleasant one . The teenage girl saw mw got out the car walking to the door she place a note on the door then locked the door . Didn't say anything. Again it's my first time ordering from here and eating from here.I went up to the drive thru windows she acted and the other your teenage boy acted like they didn't see me at the drive thru. Then disappeared for 5 mins then somebody came out after the fact. I will not be back
The staff here is incredibly nice—always pleasant and welcoming, which I truly appreciated. However, I was really disappointed with the food handling practices. When I visited for a Shaq-a-Roni pizza, I noticed that no one was wearing gloves or hairnets, and several employees smelled strongly of smoke.
What concerned me most was that staff were moving between stations, making pizzas with bare hands, touching the register, their hair, and faces—without washing their hands or cleaning the work area. It made me very uncomfortable, and unfortunately, I ended up throwing the pizza away. I didn’t want to cause a scene, but I also couldn’t bring myself to eat something prepared in those conditions.
Again, the team is friendly, but there needs to be a serious improvement in cleanliness and food safety practices.
Ordered some pizza to have delivered and the driver knocked or rang the doorbell. So unfortunately my neighborhood animals got ahold of my pizza and the store will not send another order unless I pay! This is 3 time I have major problems! I am done with company!
Finally! Finally you actually put cheese on a The Works thin crust pizza. I don’t know who is working tonight, but keep this person!
Update: So Papa John’s got rid of their own delivery drivers to save a buck and now delivers by Door dash. The last person to deliver gave us someone else’s food. I’m sure the other person got ours. The drivers are usually rude and have ZERO customer service skills. From now on, if we order, we will pick up. No tip, no hassle
And now, again, for the second time, they left our food in the carport and didn’t bother to ring the doorbell. Yall suck!
Loading...