I Expected more out of this restaurant, I dont give any stars , I called to put the ORDER IN . THE MAN WHO ANSWERED THE PHONE , PUT ME ON HOLD AND NEVER CAME BACK TO THE PHONE. GOOD THING MY HUSBAND WAS ON HIS WAY UP THERE . THEY GAVE SOME OXTAILS AND CABBAGE BUT DID NOT PUT ANY RICE ON THE PLATE AT ALL , AND THE FOOD WAS COLD. THIS IS SO VERY ON ACCEPTABLE . WE HAD BEEN PLANNING FOR 2 DAYS TO EAT THERE. WE WERE SO DAPPOINTED
Tameka Hanford
Came hungry and left full. The jerk chicken is amazing with
Atmosphere: 5
Food: 5
Service: 5
Palm Shay_la
Everything about the service and food quality A+
Atmosphere: 5
Food: 5
Service: 5
Medio Morde
I have been there a few times. I have had the jerk chicken and the beef pockets. The beef pockets are definitely go-to quick eat material and would recommend if you are in a rush for lunch.
Atmosphere: 4
Food: 4
Service: 4
Crystal Freeman
What Happened to the food?!!! Noy hood at all. Dry meat, no seasoning on anything!! Very dissapointed. Still take forever to get the food but to wait and not have good food just wnt work.
Atmosphere: 4
Food: 1
Service: 4
Jasmine Gee-Tee
Great food and friendly staff! Definitely will be back! Ask for Shawna the bartender!
Atmosphere: 5
Food: 5
Service: 5
Damonte Scott-terrell
Great establishment, Great food, Great Drinks Happy hour 3pm-6pm Ask for Quan or Ms.Sharron
Atmosphere: 5
Food: 5
Service: 5
Fritz Richards
It’s always good vibes at Jamaica way. Food is phenomenal especially the oxtails, and the drinks are good. Top class service as well.
Atmosphere: 5
Food: 5
Service: 5
red man
Quan was very polite and personable! He suggested good items to eat! The atmosphere was laid back and cool. The spicy jerk patty and mac was delish tho
Atmosphere: 5
Food: 4
Service: 5
Chantel Stephens
They got me all the way messed up, I called up there to let them know what happened and the guy said that’s not his problem ! Even though I spend over 47 dollars on food in all, Wow! I’ll never eat from there again !
Called ahead for curry chicken was told it’s being prepared and would be ready by 3:00pm and 4:00pm. We drove about 30 minutes and arrived at around 3:30pm. The young man told me that no curry chicken had been made at all that day. So I ask for something else that they still didn’t have. We settled for the beef patties and they were not cooked!!! NOT DONE. We will not be returning.
Atmosphere: 1
Food: 2
Service: 1
Ghost Da Reaper- Me Being Me!!!
Food is amazing and and nice customer service. Definitely will be back.
Atmosphere: 4
Food: 5
Service: 4
william walker
Best Jamaican food MY 83 mom MARIE hip me to this place. SHE LOVE THIER FOOD.
Atmosphere: 5
Food: 5
Service: 5
Porschia Rivers
As a loyal customer who purchases meals from Jamaica Way at least once or twice a week, I want to begin by saying how much I truly enjoy the food. It’s consistently flavorful, well-prepared, and clearly made with love. I also want to commend the two young gentlemen who often work the front counter (they look like brothers) they are always kind, courteous, and bring a welcoming presence to the space. Their customer service reflects what hospitality should feel like: warm and attentive.
However, I must express a concern that has unfortunately been a repeated experience. Each time I visit, the young ladies at the front counter demonstrate a lack of basic customer service etiquette. There is no greeting upon entry, no eye contact or acknowledgment, and even when I extend kindness or gratitude, I am often met with silence or a blank stare even after speaking first. As someone who believes in showing respect and good energy especially when supporting a Black-owned business It’s disheartening to be met with such coldness.
It pains me to say this because I want to see this business thrive. You all have an amazing food, but your frontline staff are an extension of your brand. A smile, a simple “hello,” or “thank you” goes a long way in building community and customer loyalty. It’s a missed opportunity to create an exceptional experience that matches the quality of your food.
With sincere hope for improvement, A faithful and supportive customer.
Atmosphere: 2
Food: 5
Service: 1
Destiney Hylton
I’m definitely a loyal fan, customer service,food and my overall experience was great
I Expected more out of this restaurant, I dont give any stars , I called to put the ORDER IN . THE MAN WHO ANSWERED THE PHONE , PUT ME ON HOLD AND NEVER CAME BACK TO THE PHONE. GOOD THING MY HUSBAND WAS ON HIS WAY UP THERE . THEY GAVE SOME OXTAILS AND CABBAGE BUT DID NOT PUT ANY RICE ON THE PLATE AT ALL , AND THE FOOD WAS COLD. THIS IS SO VERY ON ACCEPTABLE . WE HAD BEEN PLANNING FOR 2 DAYS TO EAT THERE. WE WERE SO DAPPOINTED
Came hungry and left full. The jerk chicken is amazing with
Atmosphere: 5
Food: 5
Service: 5
Everything about the service and food quality A+
Atmosphere: 5
Food: 5
Service: 5
I have been there a few times. I have had the jerk chicken and the beef pockets. The beef pockets are definitely go-to quick eat material and would recommend if you are in a rush for lunch.
Atmosphere: 4
Food: 4
Service: 4
What Happened to the food?!!! Noy hood at all. Dry meat, no seasoning on anything!! Very dissapointed. Still take forever to get the food but to wait and not have good food just wnt work.
Atmosphere: 4
Food: 1
Service: 4
Great food and friendly staff! Definitely will be back! Ask for Shawna the bartender!
Atmosphere: 5
Food: 5
Service: 5
Great establishment, Great food, Great Drinks Happy hour 3pm-6pm
Ask for Quan or Ms.Sharron
Atmosphere: 5
Food: 5
Service: 5
It’s always good vibes at Jamaica way. Food is phenomenal especially the oxtails, and the drinks are good. Top class service as well.
Atmosphere: 5
Food: 5
Service: 5
Quan was very polite and personable! He suggested good items to eat!
The atmosphere was laid back and cool.
The spicy jerk patty and mac was delish tho
Atmosphere: 5
Food: 4
Service: 5
They got me all the way messed up, I called up there to let them know what happened and the guy said that’s not his problem ! Even though I spend over 47 dollars on food in all, Wow! I’ll never eat from there again !
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Called ahead for curry chicken was told it’s being prepared and would be ready by 3:00pm and 4:00pm. We drove about 30 minutes and arrived at around 3:30pm. The young man told me that no curry chicken had been made at all that day. So I ask for something else that they still didn’t have. We settled for the beef patties and they were not cooked!!! NOT DONE. We will not be returning.
Atmosphere: 1
Food: 2
Service: 1
Food is amazing and and nice customer service. Definitely will be back.
Atmosphere: 4
Food: 5
Service: 4
Best Jamaican food MY 83 mom MARIE hip me to this place. SHE LOVE THIER FOOD.
Atmosphere: 5
Food: 5
Service: 5
As a loyal customer who purchases meals from Jamaica Way at least once or twice a week, I want to begin by saying how much I truly enjoy the food. It’s consistently flavorful, well-prepared, and clearly made with love. I also want to commend the two young gentlemen who often work the front counter (they look like brothers) they are always kind, courteous, and bring a welcoming presence to the space. Their customer service reflects what hospitality should feel like: warm and attentive.
However, I must express a concern that has unfortunately been a repeated experience. Each time I visit, the young ladies at the front counter demonstrate a lack of basic customer service etiquette. There is no greeting upon entry, no eye contact or acknowledgment, and even when I extend kindness or gratitude, I am often met with silence or a blank stare even after speaking first. As someone who believes in showing respect and good energy especially when supporting a Black-owned business It’s disheartening to be met with such coldness.
It pains me to say this because I want to see this business thrive. You all have an amazing food, but your frontline staff are an extension of your brand. A smile, a simple “hello,” or “thank you” goes a long way in building community and customer loyalty. It’s a missed opportunity to create an exceptional experience that matches the quality of your food.
With sincere hope for improvement, A faithful and supportive customer.
Atmosphere: 2
Food: 5
Service: 1
I’m definitely a loyal fan, customer service,food and my overall experience was great
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