Very slow service and make door dashers stand outside in the cold for the late night orders for up to 20 minutes at a time. They also mark orders as ready when they’re clearly not.
Atmosphere: 1
Service: 2
Tone Dibiase
Made my order via the app at 6:25p on Sunday night. Waited for over 30 minutes only for them to be unable to find my order.
Manager came to assist and basically said Oh well. Cancel the order and do it again. The lobby had plenty of other ppl complaining of extended wait times. One woman had waited close to 30 minutes for two McChickens + two McCafe.
Other ppl seemed irritated bc they couldn’t just order at the counter.
I end up having to reorder at 7:04p. Food came at 7:18p. Of course part of my order was wrong. At this point my son is grouchy so I let him sit down and eat. I will say the food was fresh(ish).
End up getting my burger replaced again. Sat in my car at 7:29p. Only to check my order and it was wrong again. I was still in the parking lot but at this point I was over it.
I don’t see myself visiting again despite the proximity. Or if my son is in the mood, we may try Deans Bridge. Been having issue here for some time but this was too extreme not to voice.
Also, I will say the manager on staff seemed to handle it pretty well. The situation did seem a bit overwhelming but she did not look visibly irritated and she had to be.
Also there is a young man that looks like Tra Rags that usually works drive thru. He’s pretty pleasant. And there was also a fellow in the lobby. Me and another customer were visibly irritated. He held short conversation with me about my cologne and we build a little rapport. Seems like a nice guy as well.
Zero stars. I stopped by around 3:43 a.m. and was told they wouldn’t reopen until 4:15. I waited, came back, and was met with nothing but attitude. I wasn’t told they were out of scrambled eggs until after ordering, and the attitude continued when I still wanted my food.
Both windows were unprofessional—staring, rushing, and rude behavior the entire time. It’s 2026. If you can’t handle customer service, don’t work with the public. Paying customers deserve better. After all without us you wouldn't even have a job
Atmosphere: 1
Food: 1
Service: 1
Nicole Walker
I ordered curbside and waited nearly 20 minutes with no service. After multiple calls, I was finally told curbside wasn’t being accepted—yet nothing on the app indicated that. When I pointed this out, the representative essentially hung up, and the phone was taken off the hook. This is unacceptable. Customers deserve clear communication and basic courtesy. Do better.
Atmosphere: 1
Food: 1
Service: 1
Tereek45
Very easy and convient
Atmosphere: 4
Food: 4
Service: 4
Jeremy
I have online ordered from here several times due to kids wanting this food. Every single time there are missing items especially sauces for nuggets. I can understand missing items from a verbal order but these are listed by the customer. No reason to get anything wrong. If it was a missing bag I can understand it’s the delivery company but this is not the case…..I have also been in this establishment and have had rude comments on how much food has been ordered. I have a big family and shouldn’t have to be made felt glutinous when I’m treating my family. I have maybe posted 1 or 2 reviews in my lifetime but this is ridiculous.
Atmosphere: 1
Food: 1
Service: 1
Kevin
I didn't get food because I was told that my car sounds ghetto at the ordering intercom when it wasn't my car but it let you know how they think instead doing their job
I'm literally in here right now at the tobacco rd location and this short heavy set black woman keeps putting her dirty hands INSIDE of the cups and handing them to ppl. She's making to go orders and carrying the cups with her dirty hands (again) INSIDE of the cups, filling them and giving ppl their orders with the same cup her hand was JUST IN!!! That's DISGUSTING!!! Not to mention they're slower than molasses...I will NEVER again eat here... EVER!!!
Atmosphere: 1
Food: 1
Service: 1
Kelly Miles
Came back to edit my review to say you all are still trash. I don’t know why I keep giving yall chance after chance. Yall couldn’t get the order right if you ordered it online 15 minutes before you arrived. 🤷🏼♀️🤷🏼♀️🤷🏼♀️
Atmosphere: 1
Food: 1
Service: 1
La'Quetta Busbee
Ion really don’t do reviews but for me to go to this establishment at 1:30 am this morning to be placed on hold with only two cars in drive thru. After being places on hold another vehicle pulls up and they order was taking before mines. Also they were only serving two lunch items (mcnuggets & mcchicken) and breakfast. Pull to the widow after the cast that pulls up after me order was taking to place my order and was not greeted in a friendly manner was told “ I’ll be back and close the window” and this was the manager with the purple short hair. Very unprofessional McDonald has to do better.
Atmosphere: 1
Service: 1
Jeremy Crawford
Order here just now and they got my whole order wrong don't order from here there shitty
Jasmine
I ORDERED FROM THIS MCDONALDS AND HAD HAIR IN MY FOOD TWICE.... I PROBABLY HAD HAIR OR SOMETHING IN MY FOOD PRIOR AND STILL ATE IT... AUGUSTA FOOD IS NOT IT..
Thay forgot my strawberry smoothie
Atmosphere: 2
Food: 3
Service: 4
Very slow service and make door dashers stand outside in the cold for the late night orders for up to 20 minutes at a time. They also mark orders as ready when they’re clearly not.
Atmosphere: 1
Service: 2
Made my order via the app at 6:25p on Sunday night. Waited for over 30 minutes only for them to be unable to find my order.
Manager came to assist and basically said Oh well. Cancel the order and do it again. The lobby had plenty of other ppl complaining of extended wait times. One woman had waited close to 30 minutes for two McChickens + two McCafe.
Other ppl seemed irritated bc they couldn’t just order at the counter.
I end up having to reorder at 7:04p. Food came at 7:18p. Of course part of my order was wrong. At this point my son is grouchy so I let him sit down and eat. I will say the food was fresh(ish).
End up getting my burger replaced again. Sat in my car at 7:29p. Only to check my order and it was wrong again. I was still in the parking lot but at this point I was over it.
I don’t see myself visiting again despite the proximity. Or if my son is in the mood, we may try Deans Bridge. Been having issue here for some time but this was too extreme not to voice.
Also, I will say the manager on staff seemed to handle it pretty well. The situation did seem a bit overwhelming but she did not look visibly irritated and she had to be.
Also there is a young man that looks like Tra Rags that usually works drive thru. He’s pretty pleasant. And there was also a fellow in the lobby. Me and another customer were visibly irritated. He held short conversation with me about my cologne and we build a little rapport. Seems like a nice guy as well.
Atmosphere: 2
Food: 3
Service: 4
Recommended dishes: Fries, Chicken Mcnuggets, Quarter Pounder Hamburger
Zero stars. I stopped by around 3:43 a.m. and was told they wouldn’t reopen until 4:15. I waited, came back, and was met with nothing but attitude. I wasn’t told they were out of scrambled eggs until after ordering, and the attitude continued when I still wanted my food.
Both windows were unprofessional—staring, rushing, and rude behavior the entire time. It’s 2026. If you can’t handle customer service, don’t work with the public. Paying customers deserve better. After all without us you wouldn't even have a job
Atmosphere: 1
Food: 1
Service: 1
I ordered curbside and waited nearly 20 minutes with no service. After multiple calls, I was finally told curbside wasn’t being accepted—yet nothing on the app indicated that. When I pointed this out, the representative essentially hung up, and the phone was taken off the hook. This is unacceptable. Customers deserve clear communication and basic courtesy. Do better.
Atmosphere: 1
Food: 1
Service: 1
Very easy and convient
Atmosphere: 4
Food: 4
Service: 4
I have online ordered from here several times due to kids wanting this food. Every single time there are missing items especially sauces for nuggets. I can understand missing items from a verbal order but these are listed by the customer. No reason to get anything wrong. If it was a missing bag I can understand it’s the delivery company but this is not the case…..I have also been in this establishment and have had rude comments on how much food has been ordered. I have a big family and shouldn’t have to be made felt glutinous when I’m treating my family. I have maybe posted 1 or 2 reviews in my lifetime but this is ridiculous.
Atmosphere: 1
Food: 1
Service: 1
I didn't get food because I was told that my car sounds ghetto at the ordering intercom when it wasn't my car but it let you know how they think instead doing their job
Slow service and old dry burgers
Atmosphere: 2
Food: 1
Service: 2
Food is trash
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I'm literally in here right now at the tobacco rd location and this short heavy set black woman keeps putting her dirty hands INSIDE of the cups and handing them to ppl. She's making to go orders and carrying the cups with her dirty hands (again) INSIDE of the cups, filling them and giving ppl their orders with the same cup her hand was JUST IN!!! That's DISGUSTING!!! Not to mention they're slower than molasses...I will NEVER again eat here... EVER!!!
Atmosphere: 1
Food: 1
Service: 1
Came back to edit my review to say you all are still trash. I don’t know why I keep giving yall chance after chance. Yall couldn’t get the order right if you ordered it online 15 minutes before you arrived. 🤷🏼♀️🤷🏼♀️🤷🏼♀️
Atmosphere: 1
Food: 1
Service: 1
Ion really don’t do reviews but for me to go to this establishment at 1:30 am this morning to be placed on hold with only two cars in drive thru. After being places on hold another vehicle pulls up and they order was taking before mines. Also they were only serving two lunch items (mcnuggets & mcchicken) and breakfast. Pull to the widow after the cast that pulls up after me order was taking to place my order and was not greeted in a friendly manner was told “ I’ll be back and close the window” and this was the manager with the purple short hair. Very unprofessional McDonald has to do better.
Atmosphere: 1
Service: 1
Order here just now and they got my whole order wrong don't order from here there shitty
I ORDERED FROM THIS MCDONALDS AND HAD HAIR IN MY FOOD TWICE.... I PROBABLY HAD HAIR OR SOMETHING IN MY FOOD PRIOR AND STILL ATE IT... AUGUSTA FOOD IS NOT IT..
Atmosphere: 1
Food: 1
Service: 1
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