Frozen Paradise Bar and Grill LLC

Our group of five rolled into Frozen Paradise around 6 PM, and we were there to have a good time—food, drinks, the whole shebang. By the time we left at 10 PM, we’d dropped a solid $200–$300, trying to make the most of the night and really support the place. But things went south faster than you can say “Happy hour’s over.”

It started when security decided to give us all a full-body weapons check. Sure, safety is important, and I get it—better to be safe than sorry. But after they gave us the all-clear, the Amazon Security Guard decided I needed *another* check. Mind you, I’d been there for hours already, sipping my drinks, laughing with friends, living my best life. I even had a wristband from earlier, a token of my entry before the "security crackdown" went into full effect after 10 PM. But the Amazon Security Guard wasn’t buying it.

Things took an even darker turn when I tried to close out my tab. Suddenly, I was in a showdown with the owner and security, trying to explain that I had followed all the rules, spent a boatload of money, and was just trying to wrap up my evening. The owner—bless his heart—basically said the security guard’s word had more weight than mine, even though I was a paying customer who’d been there for hours. That’s right, folks, the security guard gets VIP status over the guy who kept the lights on for half the night.

So, I went back inside, ready to pay my tab, and wouldn’t you know it? This time, the Amazon Security Guard gave me a nonchalant wave and didn’t even bother with another pat-down. Like, “Oh, you’re still here? No more weapon-checking for you. Have a nice life.”

What really stung was the look on the faces of the people I was hanging out with. They saw how the situation flipped, and they were just as confused as I was. I felt like I was suddenly the bad guy in my own night out, despite following all the rules and spending a small fortune at the bar. Meanwhile, the establishment seemed more interested in maintaining the authority of the security guard than respecting me as a paying customer. It made me feel like all that loyalty and money spent didn’t even register.

At the end of the day, it was a major letdown. What started as a fun night out ended with a sour taste in my mouth and a question mark over whether I’d ever want to return. It felt disrespectful, especially since this is a place I was really trying to support. The whole thing left me wondering what happened to customer service and basic respect. Because if this is "maintaining standards," then I’m not sure I want to be part of them.
The situation escalated when I tried to close my tab after a tense exchange between myself, the owner, and security. The owner stated that the security guard had more priority, even though I had been at the venue long before the guard arrived, paying for food and drinks, and following all rules. After this, I went back inside to make sure my tab was settled, and this time, the security guard simply waved me through without any pat-down or acknowledgment.

What frustrates me the most is that several people at the venue, who had been socializing with me, were confused by how the situation turned out. They saw how the establishment turned against me, making it look like I wasn’t listening to the owner, even though I had done nothing wrong. It felt like my loyalty as a paying customer was completely overlooked in favor of the security guard’s actions, despite the fact that I had been there long before he arrived.

Overall, it was a disappointing experience, especially after spending so much time and money trying to enjoy the atmosphere and support the business. It left a bad taste, and I’m unsure if I would return after how I was treated.

This is my family we're talking about, and I felt deeply disrespected by the entire situation. When I walked back in, the waiter, bartender, and even the owner acknowledged us, but t

Atmosphere: 2

Food: 5

Service: 2

Greatest Bar & Grill in Hinesville food is phenomenal the drinks from the bar compliments the whole experience. Very affordable $10-15 family friendly eco friendly everybody is welcome! Shout-out to Frozen Paradise Bar & Grill 🌟🇺🇸

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fries, Shrimp and Cheese Quesadillas, Bacon & Cheese Burger, Wings, Hot Chicken Wings, Fried Shrimp Basket, Lemon Pepper Wings and Fries

It was very chill and layed back, food was awesome and drinks are great 👍🏽👍🏽👍🏽

Atmosphere: 5

Food: 5

Service: 5

Go on Friday night if you want to party in

Atmosphere: 3

Food: 3

Service: 3

Recommended dishes: Lemon Pepper Wings and Fries

ghetto

Parking: Good luck finding a place to park on the weekend lol

Atmosphere: 1

Food: 1

Service: 1

Nice warm place

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Fries, Bacon & Cheese Burger, Chicken Wings with Fries

While we were eating at table a roach came from out of no where .. They need to get that place sprayed!

Atmosphere: 2

Food: 3

Service: 2

Love the lemon pepper wings ?

Love the lemon pepper wings 🤤

A great place to go and have fun ? The service and food is amazing.

Atmosphere: 5

Food: 5

Service: 5

The food is really really good. I had the wings and the fried shrimp. I tell you what, I was looking for more shrimp and couldn’t stay out of my sisters wings. Definitely will be back for the food. The people that work there are so very nice. And the food came out pretty fast.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Wings, Shrimp Platter, Fried Shrimp Basket, Lemon Pepper Wings and Fries

Wonderful feel like

Atmosphere: 5

Food: 5

Service: 5

Awesome restaurant, good for everyone, family or individuals, employes and owner treat everyone with respect. They will make any drink or will serve the food nicely and in time. ? percent recommended. Ask bartender what you want and he will please you... ? best bartender and servants I encountered.

Atmosphere: 5

Food: 5

Service: 5

I went last Saturday and got some nice cat fish and wings with my girlfriend. WAS delicious, they also serve regular liquor not frozen drinks only, was happy to get a frozen drink for her and a nice Long Island for me. Thank you guys, my new favorite spot.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Wings

Great food, great service and atmosphere. Ask for the bartender Victor and he will make you an amazing drink. 10 out of 10!

Atmosphere: 5

Food: 5

Service: 5