I ordered pan pizza and the picture shown below is what I got….this is not a pan pizza, and I asked the employee working she refused to accept that this is not a pan pizza, I’ve have pan pizzas from Pizza Hut all the time and then new look like this. This is hand tossed. The employees there refused to acknowledge that. Didn’t even offer to fix the order or remake the pizza. They make the wrong thing, refuse to accept it, and then give poor customer service
Atmosphere: 1
Food: 1
Service: 1
Amber Tapia
Who ever answered the phone at pizza hut on West Oglethorpe Hwy in Hinesville Georgia was rude and unprofessional. First of all, he didn't know any of the products that were sold at his location. When asked about the product, he responded with a negative attitude and hung up the phone rudely. Because of his actions I will proceed not to purchase anything from this company. I rather do business with your competitors. I am very disappointed with your customer service and business.
Drick Deity
Everything was amazing staff,food and they just had great customer service
Atmosphere: 5
Food: 5
Service: 5
Cody B
Fix Your Customer Service — This Was Ridiculous
I went back to the store because my order was wrong — I ordered the Cheesy Bites Pizza with the Ranch Lover’s Flight, and the sauces were wrong. Not a huge deal. I just wanted to swap one out. But the attitude I got over something that simple was insane.
The lady at the counter walked to the back and spoke to another employee, and that one instantly had an attitude — slamming things, acting irritated like I was asking for the moon. I stayed calm and said it wasn’t a big deal, I just wanted the right sauce.
Then she finally comes up front and says with a smartass tone:
“Well next time when you order online, make sure you pick the right sauces.”
I put my phone down, showed her the order, and said,
“You mean like this? Where it shows I did order the right ones?”
All she says is, “Fair enough,” like she didn’t just accuse me of being wrong. No apology. No professionalism. Just attitude from start to finish — even when she was clearly wrong. Throwing stuff around, zero accountability.
This isn’t how you treat paying customers. Fix your staff or keep losing business. Simple as that.
All of this over a sauce.
Atmosphere: 1
Food: 2
Service: 1
Shannon Wix
Workers seem stressed, the manager was rude and I found eye lashes in my pizza. I will NEVER go there again.
Atmosphere: 1
Food: 1
Service: 1
A B
The pizza was extremely expensive and the taste was horrible as expensive as pizza hut is you would think it would taste amazing wont go back
Johnny Cason
They were awesome they were on time in the food was hot I'm good
Probably one of the worst pizza huts I’ve been to.
Atmosphere: 1
Food: 1
Service: 1
April Batton
Every time I order the pizza box with a drink they never deliver the drinks and never answer when I call back just keep transferring my call and no one picks up.
Ordered for delivery. Got our pizza an hour after tracking updated to say it was out for delivery. Tried calling to get an update only for the phone to never be answered.
Food: 2
Service: 2
craig cooper
Ordered pizza and fries for delivery. When order came 10 little fries. I called store to complain. Manager said we had to go to store to get fresh order. I called to have delivery refunded and was told by manager to go pound say he was not gonna refund me. This is the 3rd time with your experience. I will not be using pizza again.
Atmosphere: 1
Food: 1
Service: 1
Rafael Agosto
Waited almost 2 hours for delivery when initial delivery time was 25 mins. Don’t recommend ordering from this Pizza Hut. Pizza was just as bad as expected having to wait.
Atmosphere: 1
Food: 1
Service: 1
Crystal B.
Our 18 pizzas were soooooooo delicious that I had to go in person to tell the manager how good they taste ❣️ The manager said she came in early to prep the pizza and she made them with love ❤️ I can certainly tell. This location has friendly staff, it's always clean and as stated earlier the pizza are always so good? A+++
I ordered pan pizza and the picture shown below is what I got….this is not a pan pizza, and I asked the employee working she refused to accept that this is not a pan pizza, I’ve have pan pizzas from Pizza Hut all the time and then new look like this. This is hand tossed. The employees there refused to acknowledge that. Didn’t even offer to fix the order or remake the pizza. They make the wrong thing, refuse to accept it, and then give poor customer service
Atmosphere: 1
Food: 1
Service: 1
Who ever answered the phone at pizza hut on West Oglethorpe Hwy in Hinesville Georgia was rude and unprofessional. First of all, he didn't know any of the products that were sold at his location. When asked about the product, he responded with a negative attitude and hung up the phone rudely. Because of his actions I will proceed not to purchase anything from this company. I rather do business with your competitors. I am very disappointed with your customer service and business.
Everything was amazing staff,food and they just had great customer service
Atmosphere: 5
Food: 5
Service: 5
Fix Your Customer Service — This Was Ridiculous
I went back to the store because my order was wrong — I ordered the Cheesy Bites Pizza with the Ranch Lover’s Flight, and the sauces were wrong. Not a huge deal. I just wanted to swap one out. But the attitude I got over something that simple was insane.
The lady at the counter walked to the back and spoke to another employee, and that one instantly had an attitude — slamming things, acting irritated like I was asking for the moon. I stayed calm and said it wasn’t a big deal, I just wanted the right sauce.
Then she finally comes up front and says with a smartass tone:
“Well next time when you order online, make sure you pick the right sauces.”
I put my phone down, showed her the order, and said,
“You mean like this? Where it shows I did order the right ones?”
All she says is, “Fair enough,” like she didn’t just accuse me of being wrong. No apology. No professionalism. Just attitude from start to finish — even when she was clearly wrong. Throwing stuff around, zero accountability.
This isn’t how you treat paying customers. Fix your staff or keep losing business. Simple as that.
All of this over a sauce.
Atmosphere: 1
Food: 2
Service: 1
Workers seem stressed, the manager was rude and I found eye lashes in my pizza. I will NEVER go there again.
Atmosphere: 1
Food: 1
Service: 1
The pizza was extremely expensive and the taste was horrible as expensive as pizza hut is you would think it would taste amazing wont go back
They were awesome they were on time in the food was hot I'm good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Breadsticks, Supreme Pizza, Cinnamon Sticks
Great pizza
Atmosphere: 5
Food: 5
Service: 5
Probably one of the worst pizza huts I’ve been to.
Atmosphere: 1
Food: 1
Service: 1
Every time I order the pizza box with a drink they never deliver the drinks and never answer when I call back just keep transferring my call and no one picks up.
Service: 1
Restaurantji Recommends
Great pizza and price
Atmosphere: 5
Food: 5
Service: 5
Ordered for delivery. Got our pizza an hour after tracking updated to say it was out for delivery. Tried calling to get an update only for the phone to never be answered.
Food: 2
Service: 2
Ordered pizza and fries for delivery. When order came 10 little fries. I called store to complain. Manager said we had to go to store to get fresh order. I called to have delivery refunded and was told by manager to go pound say he was not gonna refund me. This is the 3rd time with your experience. I will not be using pizza again.
Atmosphere: 1
Food: 1
Service: 1
Waited almost 2 hours for delivery when initial delivery time was 25 mins. Don’t recommend ordering from this Pizza Hut. Pizza was just as bad as expected having to wait.
Atmosphere: 1
Food: 1
Service: 1
Our 18 pizzas were soooooooo delicious that I had to go in person to tell the manager how good they taste ❣️ The manager said she came in early to prep the pizza and she made them with love ❤️ I can certainly tell. This location has friendly staff, it's always clean and as stated earlier the pizza are always so good? A+++
Atmosphere: 5
Food: 5
Service: 5
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