Moe's Southwest Grill
4910 Jimmy Lee Smith Pkwy, Hiram
(770) 439-5356
Recent Reviews
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All good
Atmosphere: 5
Food: 5
Service: 5
Good food I got the rice bowl with no meat
Atmosphere: 4
Food: 3
Service: 4
Great food!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bowl
MY 1ST AND LAST TIME COMING TO THIS LOCATION...I WAS RUSHED WHILE PLACING MY ORDER, ASKED FOR EXTRA TOPPINGS AND THE GUY GOT UPSET, I SAW SALSA AND ASKED FOR TWO (THEY WERE BEHIND THE COUNTER NEXT TO MY FOOD) HE TOLD ME TO GO TO THE STAND AND GET THEM MYSELF...HORRIBLE SERVICE THE MANAGEMENT SHOULD BE REPLACED!!!!!
Service: 1
They could've told me Moe's went a vegan... my chicken burrito had 4 tiny cubes of chicken on it and was pretty much only rice and beans.... And the bowl had 5-6 crumbles of ground beef and a can of black beans... Crazy!
Food: 1
Waited for a long time to get my food they don’t care for the people that ordered there food online
Atmosphere: 1
Food: 1
Service: 1
I enjoy going to Moe's never had a bad experience and the food is always on point.
Atmosphere: 5
Food: 5
Service: 5
The staff here was so friendly and helpful! PLENTY of places have good food, but good SERVICE is getting harder and harder to find!
Atmosphere: 5
Food: 5
Service: 5
Said double steak and they ran out of steak and barely got any customer service was bad cause they all had a horrible attitude
Atmosphere: 2
Food: 1
Service: 1
No complaints, been a while since I been here and have to start going more often.
Restaurantji Recommends
Not sure exactly what has happened with this location. However it has went downhill very quickly. Pico de gallo is now hand chopped and very chunky and very big. Got a side of guacamole yesterday and it was absolutely terrible it's like somebody did not follow the recipe. When pointing out these concerns to the employees they gave you a nonchalant I don't care attitude.
Also recently in the past couple of months I have ordered a catering order and it was not sufficient. Received a response from the store or from corporate... so I'm posting here now.
Disappointment with Catering Order #2240892 - Nacho Bar for 10 People
Dear Moe’s Catering Team,
I recently placed an order for the Nacho Bar (Order #2240892) for 10 people, choosing to cater the event rather than preparing everything myself. The price difference was only about $53, and for the convenience of having Moe's handle the order, I felt it was worth it for my Game Night. When I picked up the order, everything appeared correct. However, I am extremely disappointed with the portion sizes.
The amount of food provided was insufficient. I only received about a quarter pan of each item: the proteins (steak and chicken), queso, and beans. This was nowhere near enough for 10 people. I was lucky that only half of my guests showed up because, had the full group come, I would have run out of food. In fact, I had to use extra queso I had in my fridge to make sure there was enough for the five people who did attend. I ensured my guests didn’t “over-do” it on the queso, yet it still wasn’t enough.
Additionally, the steak and chicken were dry and overcooked, which seemed like a result of being prepared too far in advance. For a catering order, I expected fresher, better quality food. Moreover, only two of my containers had proper covers, and the rest were simply wrapped in plastic. This made transportation difficult, as I was concerned about the food spilling or being exposed during the journey.
Given that I paid $153 for this order, I expected enough food to serve 10 people adequately, and unfortunately, it didn’t meet that expectation. This experience was frustrating, and I’m truly disappointed by the amount and quality of food provided.
I hope you can address these concerns, so future orders meet the standards I expected.
They took 2 hours to give me my food and gave people who ordered after me their orders first….
Very good food! I love it....
I think it's better than chipotle. More food for a better price. Plus free chips. My gf and I love this place.
Always a great experience here. Management is excellent and the staff is friendly and efficient
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