Starbucks
4910 Jimmy Lee Smith Pkwy, Hiram
(770) 222-3411
Recent Reviews
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Went into this location this morning and 6 to 8 employees were working behind counter. My associate and I were traveling for work, and were never acknowledged today after waiting over 10 minutes at the counter. No one offered to take my order nor did they offer to say anything to us to help take our orders. We ended up walking out without receiving any kind of greeting or service. I already didn’t really like going to Starbucks, and only did because of convenience, but I don’t think I’ll ever go to any Starbucks again. 0/10 service.
Atmosphere: 1
Food: 1
Service: 1
They always have the best attitude and their service is fast!!!!
Atmosphere: 5
Food: 5
Service: 5
Iced Pecan crunch Oatmilk was awesome!
My drink was sooo good. The cashier was kind and knowledgeable of what I was requesting. My drink was prepared quickly and exactly the way I ordered it. :)
Atmosphere: 5
Food: 5
Service: 5
Used to be good… they will make everything in a rush even when they are slow. My drink today tasted like straight oat milk instead of espresso. Breakfast sandwich was cold as well!
Atmosphere: 3
Food: 2
Service: 3
Excellent as usual
Atmosphere: 4
Food: 5
Service: 5
BARB WAS SO GOOD IF YOU GET HER BE NICE BECAUSE SHES AMAZING!!!!!!
I going to have to leave this location completely ALONE no matter when I go my drink is always a different taste and thats always my drink to order Venti White Mocha with hazelnut and it coffee has a burnt taste no matter when I go I never get the taste and my silly self keeps giving them another chance well not anymore I learned my lesson for the last time
Such sweet workers at this Starbucks! I will say, in the past they were very slow in the drive thru, but they have really picked up the speed. My drinks and food are always fresh and I’ve never had any issues with them. Only downside is the location is very inconvenient. It’s next to an insanely busy shopping center and the line usually affects the intersection
Thank you ☺️
Restaurantji Recommends
Where did the rest of my Latte go? This is what I see when I open the cup.
These ladies were absolutely on it today. Drive though line 9 cars deep but they kept the line moving super fast. We skipped the drive through and went inside, expecting a wait, but even with the long drive thru line our drinks were ready lightning fast! Very impressed. Never have I seen a Starbucks run that smoothly
so fast and efficient and super nice! they even made my day with this drawing they did!! the young lady working the drive thru at 2:23 passing out drinks on 3/6 was awesome!!!
The employees seemed friendly which is why I gave the atmosphere 5 stars. My issue is this morning I went for a bacon Gouda sandwich, and two coffees. When I was given my first coffee the lid popped off and almost spilled. I let her know what happened. Then I was given my sandwich and second coffee. As I was driving away I realized my sandwich didn’t have bacon. I turned back and went inside. They were nice and remade it and advised that happened a lot that morning where sandwiches didn’t have bacon. I return home and the second coffee lid popped off and this time it did spill everywhere. I called to advise that something may be wrong with the cups or lids since it’s odd it happened on both cups. I was met with no ownership and was advised there isn’t anything they can do since sometimes the manufacturer doesn’t send quality. Then she advised I could come back and they will remake it. I declined but advised they should check the cups and sandwiches as it’s odd for so many errors. She repeated there isn’t really anything for them to check or that they can do. Very disappointed in this experience and I hope others this morning aren’t sitting in hot coffee on their commute.
Great customer service!
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