I live in Baxley but we go to Jersey Mike's in Jesup and Vidalia! We would love one in Baxley???
Atmosphere: 5
Food: 5
Service: 4
Eric Keel
Love Jersey Mike's. Best sandwich not called Baldino's.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, The Original Italian
Carley Davis
perfect best sub shop in town i swear only place that gets my order right and has friendly faces always very busy tho wish i could get my order faster definitely not an get in and out restaurant
Robin Ten Eyck
Yuck. Sloppy, dirty and rude. Meat Was pre-sliced and dry order was not made correctly. I will not go to the Jersey Mike's in Jesop again.
Christy Solomon
Order two subs. Both Philly one with onion and peppers one with just mushrooms. They meat or mushrooms were spoiled. You could smell and taste it on the sub with just mushrooms. The meat even looked different than the one with peppers and onions. Tried to call couldn't get anyone on the phone. Hope No one gets sick from eating spoiled foods.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Sandwich
Felicia Gooden
Good food
Atmosphere: 5
Food: 5
Service: 5
M.C. Mulford
Very high-quality ingredients and bread. Just lacking a little in the customer service department. One of the managers can be a little standoffish with her employees and it shows in their attitudes sometimes (not too often) Maybe not the best location to get in and out of town either. DOT could have done a better job with the entrances off of the highways
Atmosphere: 3
Food: 5
Service: 3
Rachel
Great cheese steaks!
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Sandwich
D Morgan
Customer service isn't really practiced here! Several issues to cover. Noticed that no employee looked happy or smiled at anyone the entire dining in experience, not even the manager. After taking the order the incomplete sandwich was left sitting on the counter for me to stare at while 4 others after mine got completed. I wasn't told what was going on. I assumed online orders were being made but pissed that nothing was said. Several minutes later the manager grabs mine and finishes putting lettuce and oil on mine. Why couldn't it have been done from start to finish without making me wait? Next issue is price. It wouldn't feel as bad paying $17 for a sandwich if the customer service was actually provided. Did you know they up charge $3.45 if you get gluten free bread? With the most expensive sandwich at $16.95 that brings the cost to over $20 FOR A SANDWICH! Baldino's has better sandwiches for less money and they trained there people to say hi and smile when dealing with customers! Who would have thought. I won't come back to this store. I'm probably not going back to this franchise with the cost of their sandwiches now. This experience has reminded me that there are too many options out there to have to deal with poor customer service and skyrocketing prices. I'll support the business that treat their customers with care. Bye Mike!
Atmosphere: 2
Food: 3
Service: 2
Alyssa Grigg
Second time ordering a Philly with no oil or vinegar added on. Yet for the second time in a row, I am given a bowl of bread soup. The bread is so soggy it literally melts in my hand before I pick it up. Picture added to review. How can you serve this to someone? This is not appetizing! I can’t hold it, let alone eat it. I have never had sandwiches like this from ANY OTHER Jersey Mike’s, except for the one in Jesup. And I can SMELL the dirt on my GRILLED mushrooms. Do you know how unclean the mushrooms are if I can smell the dirt over the grilled steak and veggies. Smh. Absolutely appalling.
Fast, friendly, fresh sub made just like I like it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Jessica Vollrath
This post is purely for the owner/manager so it can be known how this establishment is run and the way customers are treated. : Inquired with staff at register about name being down for compenstation on order due to last visit at this establishment my order being made was wrong (order included a big kahuna chicken: requested with no pepers or jalapeños and add bacon. Served with peppers and jalapeños cooked in and no bacon.). As I had called and advised of the error that day I was told a sandwich would be free on my next order and left it be. Though it has been some time since that last visit I still expected the word of the manager to be kept, however I was advised that due to a new policy, corrections or compenstations are now only fulfilled if completed within 7 days. Instead I was given a 10% discount for the current transaction and a coupon that I was advised could be used on next purchase. I accepted and paid without fuss. Of course I would realise later when reviewing the card that it expired the day before it was given to me. To add to the expirence, when getting home I discovered again my order was lacking, having ordered a club sub this time and the bacon again not on the sandwich. When calling the business to advise the staff, though polite in tone, the employee advises me he made the sandwich himself and knows he put the bacon on the sandwich. After inquiring if it was necessary to bring the order back the employee replies, "do you want the bacon?". The employee goes on to advise he would go review the camera footage as proof the order was made correctly. I advised if I brought the incorrect order back I would want a full refund at this point and encouraged the employee to check the cameras. -- It's just a shame that this is the manner all of this was handled; there being no consideration that the customer did not receive what had been requested and paid for, yet had still paid the business, left the employees over a 25% cash tip, kept a pleasant attitude and was polite during the notification of the errors as well as during the business' choice of methods to address the business' errors made.
Thomas Huey
Big Kahana great sandwich
Scott Hagan
Great visit. Sandwich was delicious, and service was spot on. Well done.
I live in Baxley but we go to Jersey Mike's in Jesup and Vidalia! We would love one in Baxley???
Atmosphere: 5
Food: 5
Service: 4
Love Jersey Mike's. Best sandwich not called Baldino's.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, The Original Italian
perfect best sub shop in town i swear only place that gets my order right and has friendly faces always very busy tho wish i could get my order faster definitely not an get in and out restaurant
Yuck. Sloppy, dirty and rude. Meat Was pre-sliced and dry order was not made correctly. I will not go to the Jersey Mike's in Jesop again.
Order two subs. Both Philly one with onion and peppers one with just mushrooms. They meat or mushrooms were spoiled. You could smell and taste it on the sub with just mushrooms. The meat even looked different than the one with peppers and onions. Tried to call couldn't get anyone on the phone. Hope No one gets sick from eating spoiled foods.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Sandwich
Good food
Atmosphere: 5
Food: 5
Service: 5
Very high-quality ingredients and bread. Just lacking a little in the customer service department. One of the managers can be a little standoffish with her employees and it shows in their attitudes sometimes (not too often) Maybe not the best location to get in and out of town either. DOT could have done a better job with the entrances off of the highways
Atmosphere: 3
Food: 5
Service: 3
Great cheese steaks!
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Sandwich
Customer service isn't really practiced here! Several issues to cover. Noticed that no employee looked happy or smiled at anyone the entire dining in experience, not even the manager. After taking the order the incomplete sandwich was left sitting on the counter for me to stare at while 4 others after mine got completed. I wasn't told what was going on. I assumed online orders were being made but pissed that nothing was said. Several minutes later the manager grabs mine and finishes putting lettuce and oil on mine. Why couldn't it have been done from start to finish without making me wait? Next issue is price. It wouldn't feel as bad paying $17 for a sandwich if the customer service was actually provided. Did you know they up charge $3.45 if you get gluten free bread? With the most expensive sandwich at $16.95 that brings the cost to over $20 FOR A SANDWICH! Baldino's has better sandwiches for less money and they trained there people to say hi and smile when dealing with customers! Who would have thought. I won't come back to this store. I'm probably not going back to this franchise with the cost of their sandwiches now. This experience has reminded me that there are too many options out there to have to deal with poor customer service and skyrocketing prices. I'll support the business that treat their customers with care. Bye Mike!
Atmosphere: 2
Food: 3
Service: 2
Second time ordering a Philly with no oil or vinegar added on. Yet for the second time in a row, I am given a bowl of bread soup. The bread is so soggy it literally melts in my hand before I pick it up. Picture added to review. How can you serve this to someone? This is not appetizing! I can’t hold it, let alone eat it. I have never had sandwiches like this from ANY OTHER Jersey Mike’s, except for the one in Jesup. And I can SMELL the dirt on my GRILLED mushrooms. Do you know how unclean the mushrooms are if I can smell the dirt over the grilled steak and veggies. Smh. Absolutely appalling.
Atmosphere: 3
Food: 1
Service: 3
Restaurantji Recommends
Fast, friendly, fresh sub made just like I like it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
This post is purely for the owner/manager so it can be known how this establishment is run and the way customers are treated. : Inquired with staff at register about name being down for compenstation on order due to last visit at this establishment my order being made was wrong (order included a big kahuna chicken: requested with no pepers or jalapeños and add bacon. Served with peppers and jalapeños cooked in and no bacon.). As I had called and advised of the error that day I was told a sandwich would be free on my next order and left it be. Though it has been some time since that last visit I still expected the word of the manager to be kept, however I was advised that due to a new policy, corrections or compenstations are now only fulfilled if completed within 7 days. Instead I was given a 10% discount for the current transaction and a coupon that I was advised could be used on next purchase. I accepted and paid without fuss. Of course I would realise later when reviewing the card that it expired the day before it was given to me. To add to the expirence, when getting home I discovered again my order was lacking, having ordered a club sub this time and the bacon again not on the sandwich. When calling the business to advise the staff, though polite in tone, the employee advises me he made the sandwich himself and knows he put the bacon on the sandwich. After inquiring if it was necessary to bring the order back the employee replies, "do you want the bacon?". The employee goes on to advise he would go review the camera footage as proof the order was made correctly. I advised if I brought the incorrect order back I would want a full refund at this point and encouraged the employee to check the cameras. -- It's just a shame that this is the manner all of this was handled; there being no consideration that the customer did not receive what had been requested and paid for, yet had still paid the business, left the employees over a 25% cash tip, kept a pleasant attitude and was polite during the notification of the errors as well as during the business' choice of methods to address the business' errors made.
Big Kahana great sandwich
Great visit. Sandwich was delicious, and service was spot on. Well done.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Chips
Loved it. Great food
Atmosphere: 5
Food: 5
Service: 5
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