Zaxby's Chicken Fingers & Buffalo Wings

The young lady working at the window must have been having a bad day, her nasty attitude makes me not want to return here. She rushed through my order even though I was the only customer in line, I could hardly finish saying what I wanted before she was cutting me off with “is that it?”. Then once I arrive at the window, she’s slamming it open and shut, doesn’t speak one single word to me, hands me my card, along with my incorrect food. Her name is Vianei F and if she hates her job that much, she should find somewhere else to work. She is a poor reflection of your establishment.

Atmosphere: 1

Food: 1

Service: 1

Something bad wrong with this restaurant. Service extremely slow weekdays and worse on weekends (doors locked). Food ok, but no abundance in food for price. Frankly, Zaxby's in Jesup, GA. not good at all.

Atmosphere: 1

Food: 2

Service: 1

Service is terrible. One of the slowest zaxbys I’ve been to. And I love zaxbys, so this was sad

Atmosphere: 2

Food: 3

Service: 1

Took 35 mins to get food, and I'm not sure they served the correct tenders with the 4 piece. All tenders were only 2 inches long on 3 different plates. I would like a 100% refund. Also, both bathrooms smelt like weed and cigarettes. If I get a 100% refund I will modify my review.

Atmosphere: 1

Food: 1

Service: 1

Visited this location on two days on the 12/12/24 and 12/16/24 and on both accounts I encountered the worse customer service ever from a employee I never caught her name but she's a very dark skinned lady and she always has her hat pulled down really low over her eyes she has plaits at this time and she slender I only returned on yesterday because I thought she wasn't working cause I myself work in customer service and I could never act the way she does towards my customers she literally walked off from me yesterday as I walked up to the register to make my order first she stood with her back to me after she seen me standing at the register the after about 3 minutes r more she goes and gets the lady outta drive thru to come take my order and I thought it was just me she was doin this to but I asked several other customers and they replied she's rude and is always like this if she hates her job she needs to find another ayi think she might be a shift lead yesterday was my last visit here

Atmosphere: 1

Food: 5

Service: 1

Upon entering, I noticed the space was very open and inviting. I placed my order with the cashier, who was very polite, although she spoke so softly that it was hard to hear her. However, I couldn’t help but notice that the tables and floors needed some attention and cleaning. One concern I had was with an employee's tone when I heard her addressing an order from another customer. There’s definitely room for improvement in how customer concerns are handled. Overall, there’s potential for a better experience with a little more focus on cleanliness and customer service.

Atmosphere: 3

Food: 5

Service: 4

Recommended dishes: Chicken Finger Plate

Good place to go to watch the kitchen staff playing and eating pizza that was delivered. Plus ladies up front our just lost. I have come to Jesup zaxby for food not a show of how to play at work. Someone needs to start working.30 minutes and still no food but a lot of horse playing they still at it

Dirty dirty place one of the worse places I’ve been in ever food taste vey old staff horrible to deal with recommend you go elsewhere even a local gas stations chicken would be better trust me my dogs ate it not even worth fighting with anyone working there over a refund pics are just of the beverage area yea the black spots mold

Atmosphere: 1

Food: 1

Service: 1

There is clearly a lack of workers making everything slow from drive thru times to dining room orders. The only soda machine in the lobby is busted. Managers are not listening to the public or their workers for that matter. I live in Jesup and I'm willing to drive to the Hinesville location because it's better in every way. So if you're craving chicken or zax sauce best go to Hinesville. I wrote this entire review while standing in line in the lobby trying to order.

Atmosphere: 4

Food: 2

Service: 1

We ordered curbside pickup tonight. Said it would be ready at 5pm. We got there at 4:58pm and checked in at curbside 1. We sat there for 30 minutes and nothing. My husband went inside to talk to someone, took almost 10 minutes for someone to acknowledge him. He was told someone else took our order and they laughed. Took another 5 minutes for someone to basically say "you'll get your money back anywhere between 24 hours to a week." We left with no food, no apology and now have to wait for our $50 to be refunded

Food was correct but it took 30 minutes just to get through the line...

Atmosphere: 3

Food: 4

Service: 3

The entire store was nasty. The bathroom floors, walls, and ceiling were filthy. You can tell that the store has not been cleaned properly for a very long time. The seats in the booths are sticky to the touch. The wood table and chairs were also very nasty as they felt like a greasey sticky feeling. floors were dirty and looked like they needed a very good cleaning.
The food was good. The service was not good but it was not bad either. The people calling out the food did not speak out loud and clearly, leaving our food to sit on the counter in to go boxes for 15 minutes. No, I did not ask for to go boxes. When I received my food, it was room temperature, and the fries were stale. The employees were very friendly, polite, and helpful when speaking to them.
With this being said, I will not revisit the store anytime soon. 11-12-2024
Could you imagine what the cook area in the back looks like?

Atmosphere: 3

Food: 4

Service: 3

Recommended dishes: Boneless Wings, Crinkle Fries

Waited over 45 minutes to get my food. Motivation severely lacking. Still in line as I write this.

Reply: I don't think copying and replying the same thing to everyone is going to fix the issue. You have all the information you need to fix the problem.

Atmosphere: 1

Food: 3

Service: 1

Once again the lobby was closed.. I waited over 30 min in the drive thru for an online order that said pick up in store.

Atmosphere: 2

Food: 4

Service: 2

Recommended dishes: Chicken Fingerz, Chicken Finger Plate

We just left Zaxby's in Jesup and they haven't changed the oil in the fryer, which can be smelled through the burnt chicken tenders! Please avoid this safety hazard.

Atmosphere: 1

Food: 1

Service: 1