Moe's Southwest Grill

11270 Medlock Bridge Rd, Johns Creek
(470) 719-8840

Recent Reviews

Bret Livengood

First- i hate leaving bad reviews. Really.I did an online order, arrived when the app said. After sitting in the lobby for an additional 30 min I asked for a status at the counter. My order had not even been started. And would not have if I hadn’t asked. Im sorry there a thousand restaurants in the area, service is all you have to set you apart. Fail. Wont be back.

Atmosphere: 3

Food: 5

Service: 1

Recommended dishes: Nachos

Chris Nguyen

I've come to this Moe's regularly for the over the past 3 years. I'm not sure what's changed recently, but the service has gone downhill fast. My girlfriend ordered our food on the app at 7:04PM, and the food was estimated to be ready at 7:24. We got there around 7:30 and didn't see our food at the pick-up station. Another customer who was waiting for his online order said he had been at the store waiting for 30 minutes as was a different customer before him. Lo and behold, both his and my orders' receipts were printed out and just sitting next to the registers. Our order didn't start getting prepped until an employee finally acknowledged us and asked if the receipt was for our order. We didn't walk out with food (not all of it our food) until about 8PM. When we got home, we found that 1) my girlfriend's stack was missing steak (an extra $2.50), 2) we had no queso even though we ordered it, and 3) a different customer's (Amber) burrito was inside our chip bag. We tried calling the store and waited on hold for 10 minutes before we gave up. We're not coming back any time soon.

Food: 2

Service: 1

Claudja Rodnez

I came for their steak stacks, but I stayed for the atmosphere. When someone goes above and beyond to elevate your experience at their establishment, it's a must that you let it be known. Thanks Brennon for the amazing service! You're one of many reasons why I'll keep coming back to Moe's, even when I have a 1,000 other options of eateries to choose from ??

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Steak, Stack

Lucky Pepper

This was one of my go to places weekly for lunch. It seems to be under newer management/leadership and has gone down hill. Portions size is less now and quality of how it’s prepared is not great. I may give it a try in a month or so but for now it’s a no go for me.

C Aggarwal

Visited Moes after a while for an Online order pick up and it was a good experience. Although they were very busy, order was made to perfection and served with a smile. Can't ask for more. Thank you !!

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Bowl

Sarah Kim

I often visit Moe’s this location to take out for lunch. Today, my quesadilla was curled up like a burrito by staff and it was a mess up when I opened it at home. Nobody thinks it is quesadilla.

Atmosphere: 4

Food: 4

Service: 1

Andrea Banks

I visited this location today for dinner and had the worst experience. Staff unprofessional and gave me small amounts of food. I frequent this location so I know they can give more food than what I received. The staff was so stand-off I did not want to ask for anything additional. I asked Manager how can I give feedback and she said, she didn’t know after looking at my receipt. A young man came in and staff came from back to greet him, they laughed and talk to him so nicely. Myself and my family will not go to this location anymore.

Atmosphere: 1

Food: 3

Service: 1

Heavens Angel

Excellent customer service. The food was so delicious ?

Atmosphere: 5

Food: 5

Service: 5

Andrew McShane

Birria is

Atmosphere: 5

Food: 5

Service: 4

Recommended dishes: Burrito

a salvucci

Great and affordable catering options!

DANIELLE VICKS

Portions Are TINY, This Moes Overcharges No Way This Steak Nacho Was $14.XX. I Got More Chips Than Steak & Toppings. When I Complained The Cashier Was Like That’s Why I Never Get Steak. I Got More Crema Than Queso! Get To Work & The Steak Was Still Chewy Inside…

Atmosphere: 5

Food: 1

Service: 5

Aida M

We recently experienced the worst customer service at our local Moe's so I didn't have high expectations when we walked in. Boy, was I surprised. The ambiance and the decor was absolutely gorgeous. The food looked so fresh and yummy. Even the salsa station was outstanding and so clean and well kept. Restrooms were well lit and clean. The staff was out of this world friendly. Laughing with us, being so polite and courteous. Just plain amazing. I was so blown away by this. I wish they weren't so far from my home, or I would come here every single week. :) Well done to whomever is the franchise owner of this location!

Atmosphere: 5

Food: 5

Service: 5

LaSaundra Caldwell

This is the BEST Moe’s! Will, the manager corrected an order that another location messed up for Doordash pickup. John’s Creek to the rescue! I drove there after doordash errors. Atmosphere is fun, music is good, staff is friendly, food is fresh AND service is fast! They rolled out the red carpet for me as I waited. I won’t go to another on in the area. Thank you for a great experience!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burrito Bowl, Stack, Burrito, Salsa Buffet

J L

This location has improved 100% compared to the last time I was here about a year or more ago.Everything was clean and well stocked, the high school boys working the counter were all really nice and accommodating. Great job, boys! And my quesadilla was perfect!

Atmosphere: 5

Food: 5

Service: 5

Antonio Hernandez

Good service, portions are terrible. Just look at the size of this Burrito. Extra protein at this moes is 4 dollars, not 3 dollars 4 bucks. They really hold back on ingredients in your burrito, big time. Huge dissapointment, same size as my water cup!!Just go to a Mexican restaurant and order a burrito to go there, for around the same price you will be satisfied.

Atmosphere: 3

Food: 1

Service: 3

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