It would have been nice to know that some items on the menu were not in store, and they need to hire another chef.
Atmosphere: 4
Food: 2
Service: 3
Kevin Parrish
I made a reservation for a surprise date night with my wife. What a horrible experience. The greeters asked us three times our name and it we had a reservation. Once seated we weee asked to move because of another party booking the area. The manger has NO manager or people skills. I would never recommend this place. The service was garbage which makes you only think how would the food taste.
Atmosphere: 1
Service: 1
maycie calhoun
We actually started our dinner here on a really good note. We had a very sweet server and she imediately filled our waters and took our orders. About halfway through our server changed and that is where it all went downhill. The food really wasnt that bad but given the service i would absolutely never go back. We finished our meals and the new server cleared our plates and i said that we were through and didnt want anything else tonight. This being said i expected the bill to follow shortly after. That did not happen we waited and after thirty minutes of nobody even checking on us we asked the server at the counter again for our bill. Then waited another 20 minutes before she came out and we asked AGAIN. Finally she went back to the back and came out with our bill in a decent amount of time and… the bill was wrong. She then went to fix it and way to long later we were finally out of there. It ruined the entire experience and i can safely say we will never be back.
Atmosphere: 1
Food: 3
Service: 1
Nai Hallman
First time visiting. The owner/manager was hospitable and welcoming. Food was ok. Needed more spice for my taste buds. I'm not familiar with Egyptian food, so this may be the norm. Parking can be challenging. Overall, it was a positive experience.
Atmosphere: 4
Food: 4
Service: 4
Abhinav Navuluri
Amazing food and hospitality!!! Willing to keep kitchen open and keep the vibes going well past closing time if you come with the right intentions!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hummus, Lamb Chops
Jason Corley
Average at best. 20% tip automatically added to check for a party of two. Our server was polite and friendly. Steak kabobs were overcooked and lacked flavor.
Atmosphere: 2
Food: 2
Service: 4
chris mays
Place was chill. Atmosphere was relaxing and service was great. Not pushy by any means. Take your time eating there.
Atmosphere: 5
Food: 5
Service: 5
Youssef Galal
I had an absolutely fantastic dining experience at the restaurant! From the moment I walked in, the atmosphere was warm and inviting, setting the perfect tone for the night. The service was impeccable, the staff was attentive, friendly, and made me feel truly valued as a guest. As for the food, every dish was expertly prepared, bursting with flavor and beautifully presented. Overall, it was a flawless evening, and I can't wait to return for another memorable meal. Five stars without a doubt!
Atmosphere: 5
Food: 5
Service: 5
Youssef
Pharaoh's Palace is a culinary gem where Egyptian flavors meet modern elegance. From savory kebabs to creamy hummus, each dish is a delight. The ambiance exudes charm, and the service is top notch. Don't miss the indulgent desserts! A must visit for a taste of Egypt's finest cuisine.
Atmosphere: 5
Food: 5
Service: 5
Essa Thomas
I have been coming here for 5 years and food, service and atmosphere was excellent. Always a chill spot to hang out and have fun.
Update: I appreciate the owner's response, but I must respectfully disagree with their assessment. My review was based on my personal experience and unfortunately, it did not meet the standards of professionalism, customer service, and hospitality that I expect from a dining establishment.While I understand the owner's desire to defend the restaurant, resorting to questioning my intentions and suggesting I'm promoting another establishment is not professional. As a customer, I have the right to share my honest feedback, regardless of whether it aligns with their perspective.Regarding the specifics of my review, I stand by my comments. Whether it's called Sriracha or Harissa, the issue I highlighted was the lack of attention to detail and authenticity in the flavors of the dishes served. Additionally, my mention of Costco was simply to convey the impression that the quality of the ingredients did not meet my expectations for a restaurant of the 'so called' reputation.It's commendable that you have garnered many positive reviews over the years, but that does not invalidate the negative experiences of individual customers. Instead of dismissing feedback that may be critical, I urge you to consider it as an opportunity for improvement.Original review:This place according to me a NEVER VISITING AGAIN. We went on Wednesday night for dinner. Drinks took about 40 mins even though it was just the 4 of us in the entire place. Appetizers we ordered two and the server forgot one. Main dishes - probably Costco premade food, just decorated and reheated. I took the chicken kabob it came with store bought spicy sriracha Mayo on the side. The service was terribly slow, food over priced, no value for money.Please save your coin and go elsewhere if you are craving middle eastern food. Even a middle eastern chain like Tazikis does it way better. I generally don’t have this bad things to say about any restaurant but out beat all of them. Oh for that service!! It’s a 20% service fee on top of it all!!
Atmosphere: 1
Food: 1
Service: 1
Stephen Closs
I’ll start this off by saying the food was pretty good but the customer service was horrible. When we were first seated we had a great server who was super friendly and was quick, didn’t catch her name but she was probably in her early 20s. After we ordered our food, I’m guessing her shift ended and we got a new server. This server was impressively bad at her job it was almost historical. The food came out at a reasonable time but never saw her come back till we were completely done with our meal.(definitely would have been nice to check on how the food was and to refill our waters) While she was grabbing our plates we told her we were done eating for the night, instinctively we thought she would get the hint to bring the check. We were wrong. After waiting 30 mins of her sitting in the back and finally coming out hookah in hand chatting with another worker there she finally came over and when asked for the check. Then after waiting another 15 minutes she came back out of the back with no check in hand. I asked for the check and she said “oh I didn’t give it to you”. She came back out with a check which was the wrong check. At the point it was almost hilarious how bad this experience was. Full disclaimer we were the only people in the restaurant at the time for almost an hour. When she was bringing out the right check she decided to set up her phone at the bar to video tape us, not sure why she did that but I’d like to know why. So we paid and left. I guess they put the automatic 20% tip onto the bill because they know how bad their customer service is because she would have completely got $0 tip if I could have. I was reading some other reviews from the past week and noticed someone talking about a couple sitting at the bar harassing people and one of them may have worked there at a bartender or some sort. We were not harassed but sounding from the description I believe it was the same couple. They made the atmosphere very weird and awkward, the guy was kissing on the ladies check and neck and was massaging her. I don’t believe this is appropriate while you are on the clock or at your workplace. Hopefully the owner will see this and respond back. 10/10 recommend not going here.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Falafel - Served Hot, Hummus, Flatbread
Amanee Weber
I thoroughly enjoyed my recent visit to your establishment on a Saturday evening with friends. The culinary experience was exceptional, with impeccably presented dishes that surpassed expectations. The service provided was exemplary; our server demonstrated attentiveness throughout the evening. Additionally, the performance by the belly dancer was outstanding and added to the overall enjoyment of the evening. I eagerly anticipate the opportunity to return for another memorable dining experience.
Came out tonight on Saturday, was amazing good time ! Great food! Friendly owner and friendly people. Very lively, different type of music you name it and can make requests! Diverse crowd.
It would have been nice to know that some items on the menu were not in store, and they need to hire another chef.
Atmosphere: 4
Food: 2
Service: 3
I made a reservation for a surprise date night with my wife. What a horrible experience. The greeters asked us three times our name and it we had a reservation. Once seated we weee asked to move because of another party booking the area. The manger has NO manager or people skills. I would never recommend this place. The service was garbage which makes you only think how would the food taste.
Atmosphere: 1
Service: 1
We actually started our dinner here on a really good note. We had a very sweet server and she imediately filled our waters and took our orders. About halfway through our server changed and that is where it all went downhill. The food really wasnt that bad but given the service i would absolutely never go back. We finished our meals and the new server cleared our plates and i said that we were through and didnt want anything else tonight. This being said i expected the bill to follow shortly after. That did not happen we waited and after thirty minutes of nobody even checking on us we asked the server at the counter again for our bill. Then waited another 20 minutes before she came out and we asked AGAIN. Finally she went back to the back and came out with our bill in a decent amount of time and… the bill was wrong. She then went to fix it and way to long later we were finally out of there. It ruined the entire experience and i can safely say we will never be back.
Atmosphere: 1
Food: 3
Service: 1
First time visiting. The owner/manager was hospitable and welcoming. Food was ok. Needed more spice for my taste buds. I'm not familiar with Egyptian food, so this may be the norm. Parking can be challenging. Overall, it was a positive experience.
Atmosphere: 4
Food: 4
Service: 4
Amazing food and hospitality!!! Willing to keep kitchen open and keep the vibes going well past closing time if you come with the right intentions!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hummus, Lamb Chops
Average at best. 20% tip automatically added to check for a party of two. Our server was polite and friendly. Steak kabobs were overcooked and lacked flavor.
Atmosphere: 2
Food: 2
Service: 4
Place was chill. Atmosphere was relaxing and service was great. Not pushy by any means. Take your time eating there.
Atmosphere: 5
Food: 5
Service: 5
I had an absolutely fantastic dining experience at the restaurant! From the moment I walked in, the atmosphere was warm and inviting, setting the perfect tone for the night. The service was impeccable, the staff was attentive, friendly, and made me feel truly valued as a guest. As for the food, every dish was expertly prepared, bursting with flavor and beautifully presented. Overall, it was a flawless evening, and I can't wait to return for another memorable meal. Five stars without a doubt!
Atmosphere: 5
Food: 5
Service: 5
Pharaoh's Palace is a culinary gem where Egyptian flavors meet modern elegance. From savory kebabs to creamy hummus, each dish is a delight. The ambiance exudes charm, and the service is top notch. Don't miss the indulgent desserts! A must visit for a taste of Egypt's finest cuisine.
Atmosphere: 5
Food: 5
Service: 5
I have been coming here for 5 years and food, service and atmosphere was excellent. Always a chill spot to hang out and have fun.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Update: I appreciate the owner's response, but I must respectfully disagree with their assessment. My review was based on my personal experience and unfortunately, it did not meet the standards of professionalism, customer service, and hospitality that I expect from a dining establishment.While I understand the owner's desire to defend the restaurant, resorting to questioning my intentions and suggesting I'm promoting another establishment is not professional. As a customer, I have the right to share my honest feedback, regardless of whether it aligns with their perspective.Regarding the specifics of my review, I stand by my comments. Whether it's called Sriracha or Harissa, the issue I highlighted was the lack of attention to detail and authenticity in the flavors of the dishes served. Additionally, my mention of Costco was simply to convey the impression that the quality of the ingredients did not meet my expectations for a restaurant of the 'so called' reputation.It's commendable that you have garnered many positive reviews over the years, but that does not invalidate the negative experiences of individual customers. Instead of dismissing feedback that may be critical, I urge you to consider it as an opportunity for improvement.Original review:This place according to me a NEVER VISITING AGAIN. We went on Wednesday night for dinner. Drinks took about 40 mins even though it was just the 4 of us in the entire place. Appetizers we ordered two and the server forgot one. Main dishes - probably Costco premade food, just decorated and reheated. I took the chicken kabob it came with store bought spicy sriracha Mayo on the side. The service was terribly slow, food over priced, no value for money.Please save your coin and go elsewhere if you are craving middle eastern food. Even a middle eastern chain like Tazikis does it way better. I generally don’t have this bad things to say about any restaurant but out beat all of them. Oh for that service!! It’s a 20% service fee on top of it all!!
Atmosphere: 1
Food: 1
Service: 1
I’ll start this off by saying the food was pretty good but the customer service was horrible. When we were first seated we had a great server who was super friendly and was quick, didn’t catch her name but she was probably in her early 20s. After we ordered our food, I’m guessing her shift ended and we got a new server. This server was impressively bad at her job it was almost historical. The food came out at a reasonable time but never saw her come back till we were completely done with our meal.(definitely would have been nice to check on how the food was and to refill our waters) While she was grabbing our plates we told her we were done eating for the night, instinctively we thought she would get the hint to bring the check. We were wrong. After waiting 30 mins of her sitting in the back and finally coming out hookah in hand chatting with another worker there she finally came over and when asked for the check. Then after waiting another 15 minutes she came back out of the back with no check in hand. I asked for the check and she said “oh I didn’t give it to you”. She came back out with a check which was the wrong check. At the point it was almost hilarious how bad this experience was. Full disclaimer we were the only people in the restaurant at the time for almost an hour. When she was bringing out the right check she decided to set up her phone at the bar to video tape us, not sure why she did that but I’d like to know why. So we paid and left. I guess they put the automatic 20% tip onto the bill because they know how bad their customer service is because she would have completely got $0 tip if I could have. I was reading some other reviews from the past week and noticed someone talking about a couple sitting at the bar harassing people and one of them may have worked there at a bartender or some sort. We were not harassed but sounding from the description I believe it was the same couple. They made the atmosphere very weird and awkward, the guy was kissing on the ladies check and neck and was massaging her. I don’t believe this is appropriate while you are on the clock or at your workplace. Hopefully the owner will see this and respond back. 10/10 recommend not going here.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Falafel - Served Hot, Hummus, Flatbread
I thoroughly enjoyed my recent visit to your establishment on a Saturday evening with friends. The culinary experience was exceptional, with impeccably presented dishes that surpassed expectations. The service provided was exemplary; our server demonstrated attentiveness throughout the evening. Additionally, the performance by the belly dancer was outstanding and added to the overall enjoyment of the evening. I eagerly anticipate the opportunity to return for another memorable dining experience.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Lamb Chops, Pharaohs Palace Mix Grill
Came out tonight on Saturday, was amazing good time ! Great food! Friendly owner and friendly people. Very lively, different type of music you name it and can make requests! Diverse crowd.
Atmosphere: 5
Food: 5
Service: 5
Nice atmosphere ? and tasty food?
Atmosphere: 5
Food: 5
Service: 5