Placed order at 10:46, first customers of the day for dine in and now 30 minutes later we still have not got our food. Despite several drive thru orders and other dine in orders being done. Absolutely terrible experience and worst cookout I’ve ever been
Atmosphere: 1
Food: 1
Service: 1
Tonisha Shareef
I very rarely leave bad reviews, however, after the bad customer service experience I had tonight, something must be said. Tonight when I was ordering my food through the drive-thru the cashier working the drive-thru was extremely rude. When I got up to the window to pay, I noticed that the lady who initially took my order was gone and another was at the window. I asked the lady at the window was she the manager and she said yes. I then told the manager my concerns/complaint about the rude cashier and she didn’t even acknowledge my complaint just said ok with an attitude. I then asked for corporate number and she told me it’s on the drink cup. When I asked the manager for her name she told me she didn’t have to give me her name. However, I was able to get a name off the receipt “Guwanda T”. On top of that, when I got home my food was cold and disgusting and missing the sauces I ordered -which I felt was purposeful. To say the least I had an horrible experience and I plan to reach out to corporate.
Atmosphere: 1
Food: 1
Service: 1
Mr bizman Holmes
Each time I visit i ask for diced onions on my cheese burger, they Always ignore my request and put raw onion rings on it to Spite me!!! Or they just don't care or take the time to listen to my requests!!! This has happened to me 7 times and I'm sick of it!!! I will no longer visit this restaurant because of this lack of respect for my Requests!!! I made specific requests and i didn't ask for the moon!!! But ok!!!
Atmosphere: 4
Food: 5
Service: 1
Recommended dishes: Hamburger
Deborah
This Cookout location does not measure up to the ones in NC, where they are fairly popular. I have tried this one from time to time while visiting here, but the experience has not improved any, mainly because the personnel don’t know what they’re doing and don’t care either. God forbid if I should need a condiment or something. They don’t even know where to look for it. The person who waited on me today was rude to me and didn’t know how to make an adjustment to my order. A manager (I presume) who was called over to do it for her was perfectly nice, however. The barbecue sandwich was skimpy on meat with very little sauce. The slaw looked like plain cut-up cabbage and had no taste whatsoever. The Cajun fries were all about 2” long and not particularly plentiful. The only good thing for the price was the huge tea for $2.39. The chain needs to write this location off as a loss if it desires to prevent further embarrassment for the brand.
Atmosphere: 2
Food: 2
Service: 2
Wanda Hay
The food is was great!!! I had a walking taco and chili cheese fries and both were delicious!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Walking Tacos
Nicole
Always a good idea to go to the cookout!
Atmosphere: 4
Food: 5
Service: 4
Shakira Brewer
Count your days cookout. What is this? I Got 2 onion rings for 9 dollars.
Chris Tate
This cookout location is completely trash. The hamburger patties seem like they are made for a 3 year old or something. Extremely small and you cannot hear workers over drive through intercom paid 8 dollars for a big double just for it to actually be a jr meal. Absolute trash don’t waste your money
Food: 1
Service: 1
Alye Lynes
Went to cook out at 10:30 tonight and the food was hot, fresh, and delicious and all for a great price. I got a burger tray with cheese bites and a chicken quesadilla. Everything tasted great and all of that for only $7.48. Everyone was so friendly and helpful. Will definitely be going back.
Went to restaurant as a church group 10/12/2024 had to wait almost a hour for our food had to use facilities and couldn't get in due to a employee sitting in there smoking marijuana I finally got in and could not breathe for the smoke I will not recommend anyone to go spend their money
Larry Hill
I love Cook out
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger
Diane Kelley Love (Fluffy)
My 80 year old mama had a pink fingernail in her nasty bbq sandwich. We were sent a card to get a replacement meal but we declined.
Atmosphere: 1
Food: 1
Service: 1
Larry Easley
Good Food. Great Prices. Prompt Service. (Best Sweet Tea in Town)
Atmosphere: 4
Food: 5
Service: 5
Dennis Dutton
Went to the LaGrange drive through outside lane. Ambulance in front of me! Then have two orders in the inside lane waited on. I am angry and fed with this franchise ran by a bunch of idiots!
Great prices for really good food!!
Atmosphere: 5
Food: 5
Service: 4
Placed order at 10:46, first customers of the day for dine in and now 30 minutes later we still have not got our food. Despite several drive thru orders and other dine in orders being done. Absolutely terrible experience and worst cookout I’ve ever been
Atmosphere: 1
Food: 1
Service: 1
I very rarely leave bad reviews, however, after the bad customer service experience I had tonight, something must be said. Tonight when I was ordering my food through the drive-thru the cashier working the drive-thru was extremely rude. When I got up to the window to pay, I noticed that the lady who initially took my order was gone and another was at the window. I asked the lady at the window was she the manager and she said yes. I then told the manager my concerns/complaint about the rude cashier and she didn’t even acknowledge my complaint just said ok with an attitude. I then asked for corporate number and she told me it’s on the drink cup. When I asked the manager for her name she told me she didn’t have to give me her name. However, I was able to get a name off the receipt “Guwanda T”. On top of that, when I got home my food was cold and disgusting and missing the sauces I ordered -which I felt was purposeful. To say the least I had an horrible experience and I plan to reach out to corporate.
Atmosphere: 1
Food: 1
Service: 1
Each time I visit i ask for diced onions on my cheese burger, they Always ignore my request and put raw onion rings on it to Spite me!!! Or they just don't care or take the time to listen to my requests!!! This has happened to me 7 times and I'm sick of it!!! I will no longer visit this restaurant because of this lack of respect for my Requests!!! I made specific requests and i didn't ask for the moon!!! But ok!!!
Atmosphere: 4
Food: 5
Service: 1
Recommended dishes: Hamburger
This Cookout location does not measure up to the ones in NC, where they are fairly popular. I have tried this one from time to time while visiting here, but the experience has not improved any, mainly because the personnel don’t know what they’re doing and don’t care either. God forbid if I should need a condiment or something. They don’t even know where to look for it. The person who waited on me today was rude to me and didn’t know how to make an adjustment to my order. A manager (I presume) who was called over to do it for her was perfectly nice, however. The barbecue sandwich was skimpy on meat with very little sauce. The slaw looked like plain cut-up cabbage and had no taste whatsoever. The Cajun fries were all about 2” long and not particularly plentiful. The only good thing for the price was the huge tea for $2.39. The chain needs to write this location off as a loss if it desires to prevent further embarrassment for the brand.
Atmosphere: 2
Food: 2
Service: 2
The food is was great!!! I had a walking taco and chili cheese fries and both were delicious!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Walking Tacos
Always a good idea to go to the cookout!
Atmosphere: 4
Food: 5
Service: 4
Count your days cookout. What is this? I Got 2 onion rings for 9 dollars.
This cookout location is completely trash. The hamburger patties seem like they are made for a 3 year old or something. Extremely small and you cannot hear workers over drive through intercom paid 8 dollars for a big double just for it to actually be a jr meal. Absolute trash don’t waste your money
Food: 1
Service: 1
Went to cook out at 10:30 tonight and the food was hot, fresh, and delicious and all for a great price. I got a burger tray with cheese bites and a chicken quesadilla. Everything tasted great and all of that for only $7.48. Everyone was so friendly and helpful. Will definitely be going back.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger
Restaurantji Recommends
Went to restaurant as a church group 10/12/2024 had to wait almost a hour for our food had to use facilities and couldn't get in due to a employee sitting in there smoking marijuana I finally got in and could not breathe for the smoke I will not recommend anyone to go spend their money
I love Cook out
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger
My 80 year old mama had a pink fingernail in her nasty bbq sandwich. We were sent a card to get a replacement meal but we declined.
Atmosphere: 1
Food: 1
Service: 1
Good Food. Great Prices. Prompt Service.
(Best Sweet Tea in Town)
Atmosphere: 4
Food: 5
Service: 5
Went to the LaGrange drive through outside lane. Ambulance in front of me! Then have two orders in the inside lane waited on. I am angry and fed with this franchise ran by a bunch of idiots!
Atmosphere: 1
Food: 4
Service: 1
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