A lifetime of free meals could not un-do the damage of what this location has shown me in both service and communication. Once I came there immediately after working a 12 hr night shift, before I continued to college at WGTC, and I had ordered 12 of the breakfast burritos 🌯 to share with my classmates. Upon paying they had asked me to pull up to the first parking, and they would bring the order out to the car. So of course being exhausted, I pulled up, as instructed, cracked my windows about 4½ - 5 inches and proceeded to wait with my car in park and turned off. Unfortunately, after spending sometime waiting, I had dosed off 😪. When 2 hrs later I was awoke to paramedics taping on my windows asking if I was alright. Not only did they completely forget about my order, but didn't even have the curtesy to check on their customer themselves. How embarrassing, and how unorthodox. This is just one example of their poor customer service, communication, and devotion to their position. I no longer wish to eat/shop at an establishment such as this when Burger King has actual fresh food, MADE YOUR WAY. To be fair, I did go back, time, and time, and time again, always resulting with some form of an unpleasant experience to follow each visit. I tried, it does not seem like these things will change. Whether it's due to the location and staffing, or management, etc. My report is based on at least a 4 yr span if not longer. Thank you for not putting a smile on my face, so that maybe I can put a smile on someone else.
McDonald's employees, and representatives... DO NOT CONTACT!!!!
Lourdes Delvalle
Where you can share a quick breakfast with your family.
Atmosphere: 3
Food: 3
Service: 3
Ryan Roche
Rude employee's
Atmosphere: 1
Food: 1
Service: 1
Ebony Isaac
Very slow service. Left us at the window for 20 minutes waiting on a cookie tote. They never put our order in so we ended up getting our money back! Terrible service
Michelle Oakley
Ordered the cheeseburger bundle with 2 double cheeseburger on the side 3-13-25 drive thru I pay her a bag full of missing food and what I did get was not at all what we Ordered. How do you ppl continue to get food wrong. One thing they don't get wrong is making us pay for it I got 1 fry, supposed to be 2. One double cheese supposed to be 2 and 2 regular cheeseburger and got 1. Ppl don't pay attention and really don't pay attention to how it's special Ordered. Manager/ owner should pay attention too. Some ppl really care about the job, other's are there just to be a body. SMH. Crappie job yet again whitesville rd McDonald's
Food: 1
Service: 1
McGaughey Family
Food was good. Slow service restaurant dirty
Atmosphere: 1
Food: 3
Service: 2
Andre Firefighter Young
It was cool.
Hallie Coburn
Just a heads up. The McFlurry is no longer mixed. You’ll get a cup of ice cream with a small sprinkle of Oreo crumbs on top. Called to see if this could be fixed and the guy on the phone hung up on us. Don’t pay for the McFlurry. Just get a cup or cone of ice cream. Not worth it.
Atmosphere: 1
Food: 1
Service: 1
Andrew Bolin
I used the app to order my meal… because I didn’t want to remember 9 orders, when I got to the window was told they did not have any bottled waters so I requested my money back for those… I then was told that it’s completely different from ordering at the restaurant and I had to go in the app and figure it out… I said ma’am, I’ve never seen anything in the app that gives me an option to say my meal cannot be completed at the restaurant because of lack of food or drinks… I handed her my phone to show me how to get my $$ back and she just gave me attitude and said she couldn’t figure it out either, so I said well can I have cheeseburgers or something to make up for the money I had spent, nope, but I can give you some other drink… I didn’t want any other drink so I politely declined and said can you please just give me some burgers in exchange? Then she said yes, but that I needed to help her figure out what the difference was… i said “ma’am I have no clue what anything costs… “ she then proceeded to tell me it would be another $8 orders something for burgers… I was like what?? I only want what I paid you already, nothing more… she said ok, how about 3 cheeseburgers… YES! Thanks you. 😂😂
A lifetime of free meals could not un-do the damage of what this location has shown me in both service and communication.
Once I came there immediately after working a 12 hr night shift, before I continued to college at WGTC, and I had ordered 12 of the breakfast burritos 🌯 to share with my classmates. Upon paying they had asked me to pull up to the first parking, and they would bring the order out to the car. So of course being exhausted, I pulled up, as instructed, cracked my windows about 4½ - 5 inches and proceeded to wait with my car in park and turned off. Unfortunately, after spending sometime waiting, I had dosed off 😪. When 2 hrs later I was awoke to paramedics taping on my windows asking if I was alright. Not only did they completely forget about my order, but didn't even have the curtesy to check on their customer themselves.
How embarrassing, and how unorthodox. This is just one example of their poor customer service, communication, and devotion to their position. I no longer wish to eat/shop at an establishment such as this when Burger King has actual fresh food, MADE YOUR WAY. To be fair, I did go back, time, and time, and time again, always resulting with some form of an unpleasant experience to follow each visit. I tried, it does not seem like these things will change. Whether it's due to the location and staffing, or management, etc. My report is based on at least a 4 yr span if not longer. Thank you for not putting a smile on my face, so that maybe I can put a smile on someone else.
McDonald's employees, and representatives...
DO NOT CONTACT!!!!
Where you can share a quick breakfast with your family.
Atmosphere: 3
Food: 3
Service: 3
Rude employee's
Atmosphere: 1
Food: 1
Service: 1
Very slow service. Left us at the window for 20 minutes waiting on a cookie tote. They never put our order in so we ended up getting our money back! Terrible service
Ordered the cheeseburger bundle with 2 double cheeseburger on the side
3-13-25 drive thru
I pay her a bag full of missing food and what I did get was not at all what we Ordered.
How do you ppl continue to get food wrong.
One thing they don't get wrong is making us pay for it
I got 1 fry, supposed to be 2. One double cheese supposed to be 2 and 2 regular cheeseburger and got 1.
Ppl don't pay attention and really don't pay attention to how it's special Ordered.
Manager/ owner should pay attention too.
Some ppl really care about the job, other's are there just to be a body.
SMH.
Crappie job yet again whitesville rd McDonald's
Food: 1
Service: 1
Food was good. Slow service restaurant dirty
Atmosphere: 1
Food: 3
Service: 2
It was cool.
Just a heads up. The McFlurry is no longer mixed. You’ll get a cup of ice cream with a small sprinkle of Oreo crumbs on top. Called to see if this could be fixed and the guy on the phone hung up on us. Don’t pay for the McFlurry. Just get a cup or cone of ice cream. Not worth it.
Atmosphere: 1
Food: 1
Service: 1
I used the app to order my meal… because I didn’t want to remember 9 orders, when I got to the window was told they did not have any bottled waters so I requested my money back for those… I then was told that it’s completely different from ordering at the restaurant and I had to go in the app and figure it out… I said ma’am, I’ve never seen anything in the app that gives me an option to say my meal cannot be completed at the restaurant because of lack of food or drinks… I handed her my phone to show me how to get my $$ back and she just gave me attitude and said she couldn’t figure it out either, so I said well can I have cheeseburgers or something to make up for the money I had spent, nope, but I can give you some other drink… I didn’t want any other drink so I politely declined and said can you please just give me some burgers in exchange? Then she said yes, but that I needed to help her figure out what the difference was… i said “ma’am I have no clue what anything costs… “ she then proceeded to tell me it would be another $8 orders something for burgers… I was like what?? I only want what I paid you already, nothing more… she said ok, how about 3 cheeseburgers… YES! Thanks you. 😂😂
Atmosphere: 1
Food: 4
Service: 1
The food was not very hot.
Atmosphere: 5
Food: 4
Service: 5
Restaurantji Recommends
Very friendly atmosphere
Dietary restrictions: It is was so nice only 3 others ppl where inside eating I absolutely love that no one was in there 3other ppl
Atmosphere: 4
Food: 4
Service: 4
Managers make a difference. I thought I was at Chic Fila for a second. One of the most pleasant experiences I’ve ever had at a McDonalds.
Atmosphere: 5
Food: 5
Service: 5
Fries was cold and hard
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: French Fries
Came here 9:30am on a Friday. Breakfast was really good and ready quick.
Atmosphere: 4
Food: 5
Service: 5
Food was wrong and fries were old
Atmosphere: 1
Food: 1
Service: 1
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