The workers are very rude and have a weird hatred for coupons. My boyfriend used a coupon and they said it can only be used for an online order. My boyfriend places the order at the wrong store and we try to resolve the issue. When we couldn’t we told the lady never mind and then said “I’ll give you it this time but no more coupons “. Then my boyfriend explains to her that he wants to cancel because he purchased at the wrong store. She cuts him off and starts yelling at him like he’s a child that he shouldn’t use coupons and waste their time, and yelled until we left out the door. Mistakes happen and they don’t know basic human decency, so I’ll never spend my money over there.
Atmosphere: 1
Food: 3
Service: 1
Sarah
Literally not a very nice location. Clean enough but staff isn't at all friendly. I feel more like an inconvenience than a valued customer any time I go. No one has ever greeted me, thanked me, or any niceties. Seem very annoyed with customers using coupons or gift cards. Close location yet not for me.
Atmosphere: 1
Food: 1
Service: 1
Adrian
I hate that when you do a online order they literally don’t make it until you come
Atmosphere: 1
Food: 1
Service: 1
T'keyah Howard
I asked for flatbread. This my third time with them. Never again smh
Nathan Jung
Trash of trash.
Atmosphere: 1
Food: 2
Service: 1
Terri Jackson
I ordered a 6in ham turkey with everything. Mayo, ranch, oil and vinegar. The sub was dry the meat slice was cut in half and the EVERYTHING they put on it was just lettuce and tomatoes HORRIBLE FOR $8
Atmosphere: 2
Food: 1
Service: 2
Vib 1k
I would never go back to this subway I simply asked for a fresh lettuce because the lettuce that they had on display was clearly turning brown. He refused to give me fresh lettuce and he was rude. Bad customer service. This location needs to be closed down. I have never had a good experience here.
Atmosphere: 1
Food: 1
Service: 1
Debbie Campbell
I placed an online order and specified white bread and cut footlong in 4 pieces. I didn't get it that way. They told me that they do not read the order notes. I told them that they are full of it and left unsatisfied.
Atmosphere: 1
Food: 1
Service: 1
Wayne McArthur
I go there about 3 times a week. Always order either the turkey sub on wheat or the tuna salad. They always taste great.
Atmosphere: 5
Food: 5
Service: 5
LAKISHA HARRIS
I placed an order o the app and checked out as a guest. Money was taken from my account but the employee at the store refused to give me the food because I didn't have a receipt number due to having checked out as a guest. I have been trying to call the store for over a week, they either don't answer or answer and then hang up. The customer service app just sent an email saying my issue has been resolved. It has definitely not been, it hasn't even been addressed. Every phone number for subway corporation plays a message and then hangs up. This company is awful and the franchise at this location in Lake City is the worst!
I wish I could leave half a star. This place is ridiculous. If I am paying 8 dollars for a sandwich I should be able to get what I want on it. The server had a nerve to tell me she wasn't opening anything new because the morning shift should have done it. That's crazy, plus she messed up my sandwich because she was in another customer business. When I walked in it was empty except for one other guest and now I know why.
Atmosphere: 1
Service: 1
Candice Greer
They don’t want blacks n there store they are rude but nice to the whites an Mexican etc but they are in our neighborhood horrible rude the wife an the husband an what happened to the English speaking ppl you had working there for under wages!!!!wont ever come back
Enila Michelle
Very rude does not know how to talk to customers in a professional way
Coreen Dent
I love this particular Subway. The couple that runs it are really friendly.
Lettica Mickens
When I went in the workers act like they didn't want to greet customers at all. I ordered my sandwich which was tuna and regular veggies I kid you not the worker dug through the tomatoes and picked out the smallest ones to put on my sandwich and only gave me 4 of them a little bigger than a quarter. Now mind you I order footlong sandwich they put Hella lettuce and big cucumbers on it. Went to get my fountain drink nothing but water comes out every spicket so I decided to get the tea. Just trash it was so bitter. Never going to that subway again.
The workers are very rude and have a weird hatred for coupons. My boyfriend used a coupon and they said it can only be used for an online order. My boyfriend places the order at the wrong store and we try to resolve the issue. When we couldn’t we told the lady never mind and then said “I’ll give you it this time but no more coupons “. Then my boyfriend explains to her that he wants to cancel because he purchased at the wrong store. She cuts him off and starts yelling at him like he’s a child that he shouldn’t use coupons and waste their time, and yelled until we left out the door. Mistakes happen and they don’t know basic human decency, so I’ll never spend my money over there.
Atmosphere: 1
Food: 3
Service: 1
Literally not a very nice location. Clean enough but staff isn't at all friendly. I feel more like an inconvenience than a valued customer any time I go. No one has ever greeted me, thanked me, or any niceties. Seem very annoyed with customers using coupons or gift cards. Close location yet not for me.
Atmosphere: 1
Food: 1
Service: 1
I hate that when you do a online order they literally don’t make it until you come
Atmosphere: 1
Food: 1
Service: 1
I asked for flatbread. This my third time with them. Never again smh
Trash of trash.
Atmosphere: 1
Food: 2
Service: 1
I ordered a 6in ham turkey with everything. Mayo, ranch, oil and vinegar. The sub was dry the meat slice was cut in half and the EVERYTHING they put on it was just lettuce and tomatoes HORRIBLE FOR $8
Atmosphere: 2
Food: 1
Service: 2
I would never go back to this subway I simply asked for a fresh lettuce because the lettuce that they had on display was clearly turning brown. He refused to give me fresh lettuce and he was rude. Bad customer service. This location needs to be closed down. I have never had a good experience here.
Atmosphere: 1
Food: 1
Service: 1
I placed an online order and specified white bread and cut footlong in 4 pieces. I didn't get it that way. They told me that they do not read the order notes. I told them that they are full of it and left unsatisfied.
Atmosphere: 1
Food: 1
Service: 1
I go there about 3 times a week. Always order either the turkey sub on wheat or the tuna salad. They always taste great.
Atmosphere: 5
Food: 5
Service: 5
I placed an order o the app and checked out as a guest. Money was taken from my account but the employee at the store refused to give me the food because I didn't have a receipt number due to having checked out as a guest. I have been trying to call the store for over a week, they either don't answer or answer and then hang up. The customer service app just sent an email saying my issue has been resolved. It has definitely not been, it hasn't even been addressed. Every phone number for subway corporation plays a message and then hangs up. This company is awful and the franchise at this location in Lake City is the worst!
Atmosphere: 1
Service: 1
Restaurantji Recommends
I wish I could leave half a star. This place is ridiculous. If I am paying 8 dollars for a sandwich I should be able to get what I want on it. The server had a nerve to tell me she wasn't opening anything new because the morning shift should have done it. That's crazy, plus she messed up my sandwich because she was in another customer business. When I walked in it was empty except for one other guest and now I know why.
Atmosphere: 1
Service: 1
They don’t want blacks n there store they are rude but nice to the whites an Mexican etc but they are in our neighborhood horrible rude the wife an the husband an what happened to the English speaking ppl you had working there for under wages!!!!wont ever come back
Very rude does not know how to talk to customers in a professional way
I love this particular Subway. The couple that runs it are really friendly.
When I went in the workers act like they didn't want to greet customers at all. I ordered my sandwich which was tuna and regular veggies I kid you not the worker dug through the tomatoes and picked out the smallest ones to put on my sandwich and only gave me 4 of them a little bigger than a quarter. Now mind you I order footlong sandwich they put Hella lettuce and big cucumbers on it. Went to get my fountain drink nothing but water comes out every spicket so I decided to get the tea. Just trash it was so bitter. Never going to that subway again.
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