Always in training!! Ice cream is amazing, but train them better and faster!!
Atmosphere: 3
Food: 5
Service: 2
Omar Nazimi
Very slow, it almost 15 minutes I am waiting and they are not giving my order,
Service: 1
Beth McCallister
Great hometown ice cream shop withThe BEST homemade ice creams! I love the holiday flavor "peppermint oreo"--it totally rocks! (Yes, you can still get this!) If you want a sweet treat anytime to satisfy that sweet tooth, why settle for a candy bar when you can get something really special like Bruster's? Don't forget the whipped cream and cherry! ??❤️
Atmosphere: 5
Food: 5
Service: 5
Tysheira Valentine
I believe the recent review about a rude employee may have been in reference to Kyana (per my receipt). I just experienced her. Why so rude? Not only rude but rude we ordered two regular cake cones with sprinkles. She said she cannot put sprinkles on them because it makes a mess. We also ordered a baby cone which is always free. She charged us for the baby cone AND charged me for “extra toppings.” What extra toppings??? We’ve been coming here for years. Ridiculous
Atmosphere: 1
Food: 2
Service: 1
LawrencevilleMom
2/2/2024 around midday. Not sure if Brusters is going downhill in general, but not good experience here. Been to this location a few times and will not be returning. The ice cream was not fresh and very thin. Most previous times at Brusters, in my opinion, the ice cream is on the thicker side.My son barely got ice cream in his kid cup and it looked frost bitten. I was horrified to pay over $4 for his lousy looking portion. I assume they’re tying to save money by giving out less ice cream. Very disappointed for paying $10 for our ice cream date.The team members seemed miserable to be there. I’m assuming they’re not paid very well by Brusters, which I empathize with.Now I know not to come back moving forward. Back to Culver’s it is!
Atmosphere: 1
Food: 1
Service: 2
April Alonzo
Great service and of course
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies and Cream, Birthday Cake Ice Cream, Dark Chocolate Truffle, Mint Chocolate Chip Double Chocolate Chuck, Hot Fudge Sundae
MaxTech27
I always order on app to try save time and NEVER order is ready today was 20 minutes prior and still have to
Service: 1
S AnayaF
I just got home from Brusters, and my experience was disappointing. Upon pulling up to the drive-through, I couldn't hear the lady and I think she couldn't hear me either. As I explained to her that I would like a toddler cone with vanilla and sprinkles, she continued asking me what cone size I wanted. I kept saying toddler cone. She kept asking what cone you needed. My response was cake cone.The woman did not respond when I explained that I wanted a cake cone and a scoop of cookie dough. As I pulled up to the window, she said I hadn't told you to pull up to the window yet. She walked away as I apologized because I couldn't hear her and my son's had the phone way too loud. She didn't care what I had to say as she walked away. There was so much music playing in the background that I assumed she had other workers with her, but she was by herself. She was listening to music and singing loudly.Despite paying $10 for ice cream, she didn't even give me or my son what we wanted. A spoon and cup were given to us with our ice cream. It was hard for me to say anything because she didn't seem to care about my feelings at all. There was something nasty about her demeanor.Companies who hire disrespectful employees to represent their business will never make sense to me. My preference is to overwork myself than to have people like her put a bad light on Brusters.In terms of hiring processes, you need to improve.
Atmosphere: 1
Food: 2
Service: 1
Jake Wish
Nice place, wonderful atmosphere and great ice creamDietary restrictions: Lactose intolerant people have icees and slushies as well as fruit based drinks.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake Ice Cream
Becky Turner
I stopped for a milkshake. While it was good, it was also not very thick, but more like melted ice cream. I probably will not order a milkshake again.
Great service. Friendly staff. The milkshakes were awesome! I recommend Bruster's
BIG MEDIA
Brought my family there, and we enjoyed ice cream. Good place to be
Shantel Cole
If I could give it 0 stars I would... My friend & I got so sick after we got ice-cream from here...
Rene Heredia
Banana split is the best I cream here!
Megan Foster
RUDE employees! We love Bruster's - in fact our oldest daughter worked at the Snellville location when she was in high school. Have visited this Sugarloaf store more times than I can count. Last Saturday night my husband, youngest daughter and I decided to stop for ice cream after having dinner out. The wait was not bad even though the line was long. Only positive of our visit. When it was our turn to order, a young man with shoulder length braids literally looked at us and slammed the window shut and walked away. Ok?? He disappeared into the back while all of the other employees were working on orders. After about 2 minutes he returned, opened the window and stared at us. No hello - how can I help you - anything. My daughter and I each ordered two different flavor scoops in a cup. He had MAJOR attitude the entire time we were ordering. He was sighing and we seemed to be inconveniencing him. Paid and waited for our order. He finally came back to the window and YELLED at me "What did you order?" So I repeated both of our orders. When he came back with my daughters order he handed it to her and I noticed it was only for one flavor. I went to the window to tell him what she had actually ordered and he said "fine - I'll remake it." He then yelled at us to "she needs to give me back that cup!" So she handed it back but I cannot understand the attitude. Then she and I are both given teeny, teeny, tiny scoops of each flavor while everyone else's were the normal size. This is our last visit. I will never give money to them after being treated so horribly for absolutely NO REASON. This will also include any school fundraisers we have done with them in the past and coupon books. Hire better people and train them how to be decent human beings. Unacceptable.
Always in training!! Ice cream is amazing, but train them better and faster!!
Atmosphere: 3
Food: 5
Service: 2
Very slow, it almost 15 minutes I am waiting and they are not giving my order,
Service: 1
Great hometown ice cream shop withThe BEST homemade ice creams! I love the holiday flavor "peppermint oreo"--it totally rocks! (Yes, you can still get this!) If you want a sweet treat anytime to satisfy that sweet tooth, why settle for a candy bar when you can get something really special like Bruster's? Don't forget the whipped cream and cherry! ??❤️
Atmosphere: 5
Food: 5
Service: 5
I believe the recent review about a rude employee may have been in reference to Kyana (per my receipt). I just experienced her. Why so rude? Not only rude but rude we ordered two regular cake cones with sprinkles. She said she cannot put sprinkles on them because it makes a mess. We also ordered a baby cone which is always free. She charged us for the baby cone AND charged me for “extra toppings.” What extra toppings??? We’ve been coming here for years. Ridiculous
Atmosphere: 1
Food: 2
Service: 1
2/2/2024 around midday. Not sure if Brusters is going downhill in general, but not good experience here. Been to this location a few times and will not be returning. The ice cream was not fresh and very thin. Most previous times at Brusters, in my opinion, the ice cream is on the thicker side.My son barely got ice cream in his kid cup and it looked frost bitten. I was horrified to pay over $4 for his lousy looking portion. I assume they’re tying to save money by giving out less ice cream. Very disappointed for paying $10 for our ice cream date.The team members seemed miserable to be there. I’m assuming they’re not paid very well by Brusters, which I empathize with.Now I know not to come back moving forward. Back to Culver’s it is!
Atmosphere: 1
Food: 1
Service: 2
Great service and of course
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies and Cream, Birthday Cake Ice Cream, Dark Chocolate Truffle, Mint Chocolate Chip Double Chocolate Chuck, Hot Fudge Sundae
I always order on app to try save time and NEVER order is ready today was 20 minutes prior and still have to
Service: 1
I just got home from Brusters, and my experience was disappointing. Upon pulling up to the drive-through, I couldn't hear the lady and I think she couldn't hear me either. As I explained to her that I would like a toddler cone with vanilla and sprinkles, she continued asking me what cone size I wanted. I kept saying toddler cone. She kept asking what cone you needed. My response was cake cone.The woman did not respond when I explained that I wanted a cake cone and a scoop of cookie dough. As I pulled up to the window, she said I hadn't told you to pull up to the window yet. She walked away as I apologized because I couldn't hear her and my son's had the phone way too loud. She didn't care what I had to say as she walked away. There was so much music playing in the background that I assumed she had other workers with her, but she was by herself. She was listening to music and singing loudly.Despite paying $10 for ice cream, she didn't even give me or my son what we wanted. A spoon and cup were given to us with our ice cream. It was hard for me to say anything because she didn't seem to care about my feelings at all. There was something nasty about her demeanor.Companies who hire disrespectful employees to represent their business will never make sense to me. My preference is to overwork myself than to have people like her put a bad light on Brusters.In terms of hiring processes, you need to improve.
Atmosphere: 1
Food: 2
Service: 1
Nice place, wonderful atmosphere and great ice creamDietary restrictions: Lactose intolerant people have icees and slushies as well as fruit based drinks.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake Ice Cream
I stopped for a milkshake. While it was good, it was also not very thick, but more like melted ice cream. I probably will not order a milkshake again.
Restaurantji Recommends
Great service. Friendly staff. The milkshakes were awesome! I recommend Bruster's
Brought my family there, and we enjoyed ice cream. Good place to be
If I could give it 0 stars I would... My friend & I got so sick after we got ice-cream from here...
Banana split is the best I cream here!
RUDE employees! We love Bruster's - in fact our oldest daughter worked at the Snellville location when she was in high school. Have visited this Sugarloaf store more times than I can count. Last Saturday night my husband, youngest daughter and I decided to stop for ice cream after having dinner out. The wait was not bad even though the line was long. Only positive of our visit. When it was our turn to order, a young man with shoulder length braids literally looked at us and slammed the window shut and walked away. Ok?? He disappeared into the back while all of the other employees were working on orders. After about 2 minutes he returned, opened the window and stared at us. No hello - how can I help you - anything. My daughter and I each ordered two different flavor scoops in a cup. He had MAJOR attitude the entire time we were ordering. He was sighing and we seemed to be inconveniencing him. Paid and waited for our order. He finally came back to the window and YELLED at me "What did you order?" So I repeated both of our orders. When he came back with my daughters order he handed it to her and I noticed it was only for one flavor. I went to the window to tell him what she had actually ordered and he said "fine - I'll remake it." He then yelled at us to "she needs to give me back that cup!" So she handed it back but I cannot understand the attitude. Then she and I are both given teeny, teeny, tiny scoops of each flavor while everyone else's were the normal size. This is our last visit. I will never give money to them after being treated so horribly for absolutely NO REASON. This will also include any school fundraisers we have done with them in the past and coupon books. Hire better people and train them how to be decent human beings. Unacceptable.